Scott Kerr is joined by Omni Hotels & Resorts' president Kurt Alexander, who is leading the charge in the brand evolution and portfolio enhancement of the upscale 'approachable luxury' hospitality brand. Kurt discusses how the $1.5 billion brand overhaul will allow the smaller player to compete with the global hotel giants, its strategic shift towards more approachable luxury, and why Omni still builds and owns hotels in an asset-light era. He also talks about how Omni is rethinking personalization for the today's traveler and prioritizing workforce development to deliver emotionally resonant guest experiences. Plus: Has travel become a human need?
Featuring: Kurt Alexander, President at Omni Hotels & Resorts (omnihotels.com)
Host: Scott Kerr, Founder & President of Silvertone Consulting
About The Luxury Item podcast: It's a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry.
Stay Connected: scott@silvertoneconsulting.com
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What is The Luxury Item with Scott Kerr?
Host Scott Kerr gives you the in-depth, unfiltered interviews with leaders of the world's most influential luxury brands. Kerr chats with the biggest names in the luxury business, from CEOs and C-suite executives to creative directors and fashion designers, about the forces redefining the sector: from customer expectations and brand relevance to new approaches in creativity, operations, AI and growth strategy.
Want to get in touch? Email us, scott@silvertoneconsulting.com