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How do you build a Real-Time Information Center (RTIC) from the ground up, while launching DFR and proving ROI to chiefs, council, and community?
Jamie Hudson, Director of Real-Time & DFR Consulting, and Caity Peak, Collaborative Policing Strategist, host a candid conversation with:
• Andrea Cortez, RTIC Manager, Elk Grove PD
• Nikki Bell, RTIC Manager, Vacaville PD
They unpack: hiring for drive and a "stick-to-it-iveness" attitude, balancing assertiveness with relationships, working in the “gray” before policies exist, documenting impact, and practical ways to measure value—beyond simple clearance counts.
You’ll learn
– What traits predict success in RTIC roles (and why backgrounds can vary widely)
– How to operate without a perfect SOP and when to finally write one
– Smart, simple metrics that demonstrate impact (CAD/RMS labels, ticketing, case time-to-resolution)
– How to partner with chiefs and command to keep momentum
– Career advice for anyone considering RTIC/RTCC work
If you’re launching or leveling up an RTIC/RTCC or DFR program, this episode is a blueprint.
👍 Like & subscribe for more conversations on public safety innovation.
Jamie Hudson, Director of Real-Time & DFR Consulting, and Caity Peak, Collaborative Policing Strategist, host a candid conversation with:
• Andrea Cortez, RTIC Manager, Elk Grove PD
• Nikki Bell, RTIC Manager, Vacaville PD
They unpack: hiring for drive and a "stick-to-it-iveness" attitude, balancing assertiveness with relationships, working in the “gray” before policies exist, documenting impact, and practical ways to measure value—beyond simple clearance counts.
You’ll learn
– What traits predict success in RTIC roles (and why backgrounds can vary widely)
– How to operate without a perfect SOP and when to finally write one
– Smart, simple metrics that demonstrate impact (CAD/RMS labels, ticketing, case time-to-resolution)
– How to partner with chiefs and command to keep momentum
– Career advice for anyone considering RTIC/RTCC work
If you’re launching or leveling up an RTIC/RTCC or DFR program, this episode is a blueprint.
👍 Like & subscribe for more conversations on public safety innovation.
Creators and Guests
What is Real-Time Policing: When Moments Matter?
In this show – Real-Time Policing: When Moments Matter – we’ll dive into the world of real-time centers, collaborative policing, and all of the cool tech and people that make it happen.
Our hosts, Dalton Webb and Jamie Hudson – seasoned experts in law enforcement real-time policing – will explore all of that and more.
They’ll walk you through their backgrounds and journeys into the world of real-time policing and how you can either take your first step into this world or improve your current footprint for maximum impact in your city.
Welcome to season one of Real-Time Policing: When Moments Matter.