In Good Companies

Today we talk to two very different businesses who found ways to successfully navigate the pandemic. Wildwood Electronics, a women-owned contractor for NASA and the Department of Defense, was deemed an essential business and had to keep their employees safe while staying open. Phase Three Star, a fast-food franchisor with more than 80 restaurants, pivoted their whole service model to protect employees and keep serving customers. Both companies used similar grit and leadership to survive. Join us as we dive into the decisions they made to keep their businesses afloat.

Show Notes

Summary:
COVID-19 has caused unprecedented business disruption over the past several years. Businesses had to implement essential health and safety protocols, shift to virtual, navigate changing regulations, and try to reach customers whose lives were equally upended. Everyone has struggled to find balance, and many businesses had to close their doors permanently. Though we hopefully won’t see another pandemic in our lifetimes, there’s a lot to learn from COVID-19. 

Today we talk to two very different businesses who found ways to successfully navigate the pandemic. Wildwood Electronics, a women-owned contractor for NASA and the Department of Defense, was deemed an essential business and had to keep their employees safe while staying open. Phase Three Star, a fast-food franchisor with more than 80 restaurants, pivoted their whole service model to protect employees and keep serving customers. Both companies used similar grit and leadership to survive. Today, we dive into the decisions they made to keep their businesses afloat.

Lori Underwood is the vice president of Wildwood Electronics. She details the creative ways that Wildwood emphasized employee safety and security. Jack Kemp, CEO of Phase Three Star, is an Army veteran and graduate of Harvard Business School. He shares the relationships he leaned on the most, and how he stopped being reactive and started being proactive. They’re joined by their dedicated Cadence bankers, Robert Curtis, North Alabama market executive, and Dan Holland, executive vice president of restaurant banking, who guided them and many others through these difficult years. All of them stress the importance of listening and communicating—with employees, partners, vendors and customers.

COVID-19 also accelerated trends amongst these businesses and forced them to implement future solutions to solve current problems. We’ll hear from Lori and Jack about how much their companies have changed since 2020, and how they’re using strategies they’ve learned in the pandemic to achieve success out of it.

So, join us for this masterclass in crisis management to hear from people whose expertise was proven through the gauntlet of the past two years. That way, you’ll be prepared for the next crisis that hits your business, even if it isn’t on a global scale.

Highlights:
  • How Jack & Lori dealt with pandemic uncertainty (9:07)
  • Be decisive (10:17)
  • Survival is a team effort (11:49)
  • The importance of vendors who understand your business (15:05)
  • PPP & using every resource at your disposal (16:09)
  • Leveraging existing relationships (18:09)
  • Communication is critical (19:43)
  • Surviving is a win (24:35)
  • The new normal (26:19)
  • Robert and Dan on how companies have become more resilient (29:25)

Links:
Feedback:
If you have questions about the show or topics you'd like discussed in future episodes, email our producers, sheena.cochran@cadencebank.com or danielle.kernell@cadencebank.com


 



 


What is In Good Companies?

Starting and running a business or managing one isn’t for the faint of heart. You’re balancing internal and external forces in a continually changing landscape. This is where Cadence Bank’s In Good Companies comes in. We share our wealth of knowledge–and insights from noted industry experts–to guide you through the forces shaping business today.

It’s hosted by Patrick Pacheco, an EVP and President of Cadence Asset Management and Trust, who has more than 25 years’ experience and is a self-proclaimed lifelong learner. He leads discussions with business owners and subject matter experts about how they’re tackling business challenges like:

● What are ways to grow my business without growing my debt?
● How can I turn my data into meaningful information?
● Why is company culture more important than ever?

It’s information you need, in one place, in under 30 minutes. More than 250,000 listeners tune in each week. Shouldn’t you?

ABOUT OUR HOST
With more than 25 years’ experience in wealth management for business clients and a penchant for hosting, Patrick Pacheco is an EVP and president of Cadence Asset Management and Trust, and presenter of the bank’s In Good Companies podcast, now in its fourth season.
His background features years of legal practice and multiple degrees, including a Master of Taxation from University of Houston, a law degree from Southern Methodist University, and both a Master of Business Administration and Bachelor of Science in Economics from University of Texas at Arlington.
Pacheco describes himself as a lifelong learner and someone who loves asking questions–probably the ones you’re thinking about too. He’s especially excited about season four because of the diversity of topics and guests who will not only share their wealth of knowledge, but listeners will also get tips and tricks they can use in their own businesses, careers and professional lives.