Built To Run

Leighton Healey, CEO of KnowHow, talks with Philip Jameson of Boston Consulting Group, co-author of How Change Really Works, about why transformations fail less because of strategy and more because people don’t adopt the change.

They unpack leaders’ tendency to overinvest in the “what” and underinvest in the “how,” including the need for setup, early wins, persistence, and clear execution rituals. Jameson explains “false alignment” on leadership teams, how to test for real agreement on the why/what/how (often using numbers), and the role of a disciplined transformation leader who can call out ambiguity and hold decisions firm.

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What is Built To Run?

Built to Run is a podcast for leaders building service businesses that don't live or die by their best people. As a company grows, more of how it works ends up living in a few key heads, and one resignation can put the whole thing at risk.

Each episode digs into how to get that knowledge out of people's heads and into the business itself, through in-depth conversations with the operators, founders, and thinkers who have done it.

Hosted by Leighton Healey, CEO of KnowHow, who has led from every seat in the service world: frontline operator, corporate leader, and now technology founder.