Christian Rohrer, Senior Director, User Experience at McAfee, talks about why human-centered design is important, the challenges teams in the security space face that contribute to poor user experiences, how to get stakeholder buy-in when it comes to investing in the user experience, and how to think about user experience metrics.
Show Notes
Christian Rohrer is Senior Director, User Experience at McAfee, returning to the company after a 5-year hiatus during which he was Founder and Principal at XD Strategy, a UX strategy consultancy, and former Vice President of Design, Research and Enterprise Services at Capital One. He has also led UX teams at Realtor.com, eBay, and Yahoo!. Christian holds a Bachelors in Computer Science from UC Santa Cruz and a Ph.D in Cognitive Science and Education from Stanford University.
Christian not only has a deep understanding of the complex cybersecurity ecosystem, he also appreciates the challenges in getting stakeholder buy-in to ensure the user experience is prioritized.
In this episode, we talk about:
- Human-centered design: what is it and why is it important? (we talk about Nielsen Norman Group co-founder and author of the Design of Everyday Things, Don Norman, who has a great video describing the principles of Human-Centered Design)
- The complicated cybersecurity ecosystem and the challenges it presents when designing user experiences.
- How great user experiences in cybersecurity are "a human and a technology problem to solve."
- How to speak the language of stakeholders by using metrics, including the PURE Method, which Christian co-developed.
What is Human-Centered Security?
Cybersecurity is complex. Its user experience doesn’t have to be. Heidi Trost interviews information security experts about how we can make it easier for people—and their organizations—to stay secure.