DTC Voice of the Customer

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Summary

Customer support might not be the first place you would look to drive revenue for your store but today I’m joined by Lucas Walker from Gorgias to chat about how brands can leverage proactive customer support and a concierge shopping experiences to increase AOV and drive up loyalty through Black Friday and beyond.

Show Notes

Customer support might not be the first place you would look to drive revenue for your store but today I’m joined by Lucas Walker from Gorgias to chat about how brands can leverage proactive customer support and a concierge shopping experiences to increase AOV and drive up loyalty through Black Friday and beyond.

Show Links

What is DTC Voice of the Customer?

Behind the scenes with top DTC ecommerce operators to understand how they leverage the voice of their customers to drive growth. Hosted by Stuart Balcombe.