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Join us on this episode of Symplicity Conversations as we talk about technology and innovation in the trucking industry. In this episode, Catherine is joined by Mark Shafer, IT Director at M&K Truck, and Brittany Hayden, Inside Technical Account Manager at Symplicity, to explore their long-standing partnership and the transformative journey of M&K's technology systems.
Discover how M&K Truck has expanded from just four locations 35, thanks to forward-thinking technology strategies. Learn about the importance of building a solid infrastructure, the challenges of upgrading core communications, and how customer service is central to ensuring seamless operations during rapid growth.
Mark and Brittany share their experiences tackling technology deployment challenges, the benefits of moving to SD-WAN and RingCentral, and the significant savings from innovative mobility management. They also discuss the next steps in optimizing data and analytics for enhanced customer interactions.
Get a behind-the-scenes look at how M&K keeps their IT team and end users aligned amid constant change and growth. Tune in and be inspired by the innovative solutions driving M&K Truck forward!
Subscribe to Symplicity Conversations for more stories on technology, leadership, and innovation in business
Chapters:
(00:00) Building Relationships Beyond Commissions
Discover how M&K Truck has expanded from just four locations 35, thanks to forward-thinking technology strategies. Learn about the importance of building a solid infrastructure, the challenges of upgrading core communications, and how customer service is central to ensuring seamless operations during rapid growth.
Mark and Brittany share their experiences tackling technology deployment challenges, the benefits of moving to SD-WAN and RingCentral, and the significant savings from innovative mobility management. They also discuss the next steps in optimizing data and analytics for enhanced customer interactions.
Get a behind-the-scenes look at how M&K keeps their IT team and end users aligned amid constant change and growth. Tune in and be inspired by the innovative solutions driving M&K Truck forward!
Subscribe to Symplicity Conversations for more stories on technology, leadership, and innovation in business
Chapters:
(00:00) Building Relationships Beyond Commissions
(03:02) The Evolution of M & K Truck's Technology
(05:58) Navigating Challenges in IT Management
(08:55) The Importance of Customer-Centric IT Solutions
(11:47) Transforming Communication Infrastructure
(14:55) Leveraging Data for Business Growth
(17:59) The Role of IT in Business Operations
(20:49) Future Innovations in Technology
(23:42) Maintaining Productive Vendor Relationships
(26:58) The Impact of Technology on Revenue
(29:49) Personal Insights and Fun Facts
Creators and Guests
Host
Catherine Ripley
Catherine Ripley founded Symplicity Communications in 2007 to help people avoid misleading sales practices during telecom purchases. By bringing respect, clarity and flexibility to the process, Symplicity Communications helps clients find peace of mind in a complex market. Her Midwestern values drive how she does business and selects the team that makes Symplicity special. Catherine possesses a great love for this industry and serves as a board member for Inforum Michigan’s TechnologyNEXT program for women in technology.
Guest
What is Symplicity Conversations?
Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.