In my last episode, I had the privilege of interviewing the one and only Joey Coleman, bestselling author of Never Lose a Customer Again and Never Lose an Employee Again. The conversation left me fired up, and I wanted to use today’s Hot Tip episode to break down three key takeaways I’ve been chewing on since we wrapped.
Whether you’re looking to deepen client loyalty or build long-term relationships with your team, this episode is for you.
✨ Here’s what’s inside this episode:
- Why curiosity is your most underrated retention tool
- The costly mistake I made by over-focusing on new client acquisition
- How vulnerability plays a hidden but crucial role in keeping the people you care about
💡 Key Takeaways:
- Curiosity is the antidote to assumption, and the gateway to engagement.
- Client retention is often more powerful (and more profitable) than constant acquisition.
Vulnerability in established relationships is uncomfortable, but essential.
If I could rebuild my first business all over again, this would be the playbook. I hope it helps you feel confident focusing on who’s already with you, not just who’s next.
📚 Mentioned in This Episode:
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Come Learn Live From Joey at the DogCo Business Summit!
September 26–28 in Winston-Salem, NC
In-person and digital ticket options available
If this episode encouraged or challenged you, send it to a friend, share it with your team, or post it on socials. I’m cheering you on.
- Michelle