{"version":"1.0.0","segments":[{"speaker":"Morgan Franklin","startTime":2.67,"endTime":5.52,"body":"Welcome to the"},{"speaker":"Morgan Franklin","startTime":2.67,"endTime":5.52,"body":"Aspiring Stylists Podcast with"},{"speaker":"Morgan Franklin","startTime":5.52,"endTime":9.81,"body":"Tracey Franklin. Where to begin,"},{"speaker":"Morgan Franklin","startTime":5.52,"endTime":9.81,"body":"grow and aspire to become the"},{"speaker":"Morgan Franklin","startTime":9.81,"endTime":13.38,"body":"best stylist you can be. Whether"},{"speaker":"Morgan Franklin","startTime":9.81,"endTime":13.38,"body":"you're thinking about becoming a"},{"speaker":"Morgan Franklin","startTime":13.38,"endTime":17.43,"body":"stylist opening a salon, or"},{"speaker":"Morgan Franklin","startTime":13.38,"endTime":17.43,"body":"developing your skills as an"},{"speaker":"Morgan Franklin","startTime":17.43,"endTime":20.88,"body":"experienced stylist the next"},{"speaker":"Morgan Franklin","startTime":17.43,"endTime":20.88,"body":"step of your beauty career"},{"speaker":"Morgan Franklin","startTime":20.91,"endTime":24.15,"body":"starts here. Each week we'll"},{"speaker":"Morgan Franklin","startTime":20.91,"endTime":24.15,"body":"discuss strategic ways to"},{"speaker":"Morgan Franklin","startTime":24.15,"endTime":28.98,"body":"design, plan and execute on"},{"speaker":"Morgan Franklin","startTime":24.15,"endTime":28.98,"body":"becoming a stylist that excels"},{"speaker":"Morgan Franklin","startTime":28.98,"endTime":32.94,"body":"behind the chair and above the"},{"speaker":"Morgan Franklin","startTime":28.98,"endTime":32.94,"body":"bottom line. Here's your host,"},{"speaker":"Morgan Franklin","startTime":33.12,"endTime":34.38,"body":"Tracey Franklin."},{"speaker":"Tracey Franklin","startTime":34.65,"endTime":37.59,"body":"No matter what"},{"speaker":"Tracey Franklin","startTime":34.65,"endTime":37.59,"body":"your philosophy or mission is,"},{"speaker":"Tracey Franklin","startTime":37.59,"endTime":41.22,"body":"as a hairstylist, we all have"},{"speaker":"Tracey Franklin","startTime":37.59,"endTime":41.22,"body":"one thing in common. There's"},{"speaker":"Tracey Franklin","startTime":41.22,"endTime":44.34,"body":"only so much time in a day. And"},{"speaker":"Tracey Franklin","startTime":41.22,"endTime":44.34,"body":"that goes for everyone, every"},{"speaker":"Tracey Franklin","startTime":44.34,"endTime":48.21,"body":"profession, every person"},{"speaker":"Tracey Franklin","startTime":44.34,"endTime":48.21,"body":"everywhere, both ourselves and"},{"speaker":"Tracey Franklin","startTime":48.24,"endTime":52.02,"body":"our client. For new stylists,"},{"speaker":"Tracey Franklin","startTime":48.24,"endTime":52.02,"body":"everything takes longer. That"},{"speaker":"Tracey Franklin","startTime":52.02,"endTime":55.53,"body":"makes sense, right haircuts,"},{"speaker":"Tracey Franklin","startTime":52.02,"endTime":55.53,"body":"colors, extension applications,"},{"speaker":"Tracey Franklin","startTime":55.53,"endTime":58.77,"body":"you name it, it's just going to"},{"speaker":"Tracey Franklin","startTime":55.53,"endTime":58.77,"body":"take a little bit longer. But"},{"speaker":"Tracey Franklin","startTime":58.77,"endTime":61.98,"body":"I've known many stylists that"},{"speaker":"Tracey Franklin","startTime":58.77,"endTime":61.98,"body":"are tenured in their career and"},{"speaker":"Tracey Franklin","startTime":61.98,"endTime":65.37,"body":"are still really struggling with"},{"speaker":"Tracey Franklin","startTime":61.98,"endTime":65.37,"body":"time management. For some"},{"speaker":"Tracey Franklin","startTime":65.37,"endTime":67.83,"body":"stylists, they think they're"},{"speaker":"Tracey Franklin","startTime":65.37,"endTime":67.83,"body":"doing their clients this huge"},{"speaker":"Tracey Franklin","startTime":67.83,"endTime":71.43,"body":"favor by spending all day on"},{"speaker":"Tracey Franklin","startTime":67.83,"endTime":71.43,"body":"their hair. I just really value"},{"speaker":"Tracey Franklin","startTime":71.43,"endTime":75.0,"body":"my clients, I want everything to"},{"speaker":"Tracey Franklin","startTime":71.43,"endTime":75.0,"body":"be so perfect for them. But I"},{"speaker":"Tracey Franklin","startTime":75.0,"endTime":77.49,"body":"have to tell you something, a"},{"speaker":"Tracey Franklin","startTime":75.0,"endTime":77.49,"body":"client that has to spend all day"},{"speaker":"Tracey Franklin","startTime":77.49,"endTime":80.22,"body":"in your chair just to get a"},{"speaker":"Tracey Franklin","startTime":77.49,"endTime":80.22,"body":"cotton color probably doesn't"},{"speaker":"Tracey Franklin","startTime":80.22,"endTime":83.49,"body":"see it the same way you do."},{"speaker":"Tracey Franklin","startTime":80.22,"endTime":83.49,"body":"Today, we're going to be talking"},{"speaker":"Tracey Franklin","startTime":83.49,"endTime":87.36,"body":"about what it means to value"},{"speaker":"Tracey Franklin","startTime":83.49,"endTime":87.36,"body":"your clients time and yours."},{"speaker":"Tracey Franklin","startTime":87.93,"endTime":90.27,"body":"Now, you're not just a"},{"speaker":"Tracey Franklin","startTime":87.93,"endTime":90.27,"body":"hairstylist for fun, right?"},{"speaker":"Tracey Franklin","startTime":90.27,"endTime":93.57,"body":"You're here to make money. And"},{"speaker":"Tracey Franklin","startTime":90.27,"endTime":93.57,"body":"don't get me wrong. The path"},{"speaker":"Tracey Franklin","startTime":93.57,"endTime":97.26,"body":"that you've chosen is an"},{"speaker":"Tracey Franklin","startTime":93.57,"endTime":97.26,"body":"absolute blast. Most days will"},{"speaker":"Tracey Franklin","startTime":97.26,"endTime":100.14,"body":"be spent creating beautiful hair"},{"speaker":"Tracey Franklin","startTime":97.26,"endTime":100.14,"body":"on people that you actually"},{"speaker":"Tracey Franklin","startTime":100.14,"endTime":103.71,"body":"enjoy being around. But it is"},{"speaker":"Tracey Franklin","startTime":100.14,"endTime":103.71,"body":"still your career and hopefully"},{"speaker":"Tracey Franklin","startTime":103.71,"endTime":107.31,"body":"your main source of revenue. So"},{"speaker":"Tracey Franklin","startTime":103.71,"endTime":107.31,"body":"time is money no matter how you"},{"speaker":"Tracey Franklin","startTime":107.31,"endTime":111.45,"body":"spin it for you and for your"},{"speaker":"Tracey Franklin","startTime":107.31,"endTime":111.45,"body":"client. It's possible that your"},{"speaker":"Tracey Franklin","startTime":111.45,"endTime":114.63,"body":"clients have left work early to"},{"speaker":"Tracey Franklin","startTime":111.45,"endTime":114.63,"body":"come in for their appointment"},{"speaker":"Tracey Franklin","startTime":114.63,"endTime":117.72,"body":"with you. And if your speed"},{"speaker":"Tracey Franklin","startTime":114.63,"endTime":117.72,"body":"requires them to cash in a whole"},{"speaker":"Tracey Franklin","startTime":117.72,"endTime":121.47,"body":"vacation day, it's a problem."},{"speaker":"Tracey Franklin","startTime":117.72,"endTime":121.47,"body":"Now let me clarify and"},{"speaker":"Tracey Franklin","startTime":121.47,"endTime":123.87,"body":"acknowledge that color"},{"speaker":"Tracey Franklin","startTime":121.47,"endTime":123.87,"body":"corrections and extreme"},{"speaker":"Tracey Franklin","startTime":123.87,"endTime":128.25,"body":"makeovers can absolutely eat up"},{"speaker":"Tracey Franklin","startTime":123.87,"endTime":128.25,"body":"our day. But those should be the"},{"speaker":"Tracey Franklin","startTime":128.25,"endTime":131.64,"body":"exception, not the rule."},{"speaker":"Tracey Franklin","startTime":128.25,"endTime":131.64,"body":"Everyone should be massively"},{"speaker":"Tracey Franklin","startTime":131.64,"endTime":136.29,"body":"clear on this and plan and"},{"speaker":"Tracey Franklin","startTime":131.64,"endTime":136.29,"body":"charge accordingly. At the peak"},{"speaker":"Tracey Franklin","startTime":136.29,"endTime":139.35,"body":"of my career, I would see"},{"speaker":"Tracey Franklin","startTime":136.29,"endTime":139.35,"body":"anywhere from three to five"},{"speaker":"Tracey Franklin","startTime":139.35,"endTime":142.68,"body":"clients today. If it was back to"},{"speaker":"Tracey Franklin","startTime":139.35,"endTime":142.68,"body":"back color and extensions, it"},{"speaker":"Tracey Franklin","startTime":142.68,"endTime":145.95,"body":"was probably three. Some days I"},{"speaker":"Tracey Franklin","startTime":142.68,"endTime":145.95,"body":"would have a couple of colors"},{"speaker":"Tracey Franklin","startTime":145.95,"endTime":149.34,"body":"mixed in with some cut, so maybe"},{"speaker":"Tracey Franklin","startTime":145.95,"endTime":149.34,"body":"it was more like five. I"},{"speaker":"Tracey Franklin","startTime":149.34,"endTime":153.6,"body":"wouldn't call myself fast by any"},{"speaker":"Tracey Franklin","startTime":149.34,"endTime":153.6,"body":"means I take my time with my"},{"speaker":"Tracey Franklin","startTime":153.6,"endTime":157.23,"body":"guests, but I've learned to"},{"speaker":"Tracey Franklin","startTime":153.6,"endTime":157.23,"body":"master the art of engaging with"},{"speaker":"Tracey Franklin","startTime":157.23,"endTime":160.41,"body":"my clients while I'm working on"},{"speaker":"Tracey Franklin","startTime":157.23,"endTime":160.41,"body":"them instead of getting"},{"speaker":"Tracey Franklin","startTime":160.41,"endTime":164.01,"body":"sidetracked by it. Depending on"},{"speaker":"Tracey Franklin","startTime":160.41,"endTime":164.01,"body":"the duration of the work day I"},{"speaker":"Tracey Franklin","startTime":164.01,"endTime":167.4,"body":"would say your average stylist"},{"speaker":"Tracey Franklin","startTime":164.01,"endTime":167.4,"body":"sees anywhere from five to eight"},{"speaker":"Tracey Franklin","startTime":167.4,"endTime":171.36,"body":"clients today. Some stylists"},{"speaker":"Tracey Franklin","startTime":167.4,"endTime":171.36,"body":"prefer to work longer days, but"},{"speaker":"Tracey Franklin","startTime":171.36,"endTime":175.05,"body":"less of them while others may"},{"speaker":"Tracey Franklin","startTime":171.36,"endTime":175.05,"body":"prefer an eight hour work day."},{"speaker":"Tracey Franklin","startTime":175.5,"endTime":178.95,"body":"Again, this is an average and"},{"speaker":"Tracey Franklin","startTime":175.5,"endTime":178.95,"body":"there are lots of factors to"},{"speaker":"Tracey Franklin","startTime":178.95,"endTime":182.85,"body":"consider as well. Some stylists"},{"speaker":"Tracey Franklin","startTime":178.95,"endTime":182.85,"body":"stacked clients or work on"},{"speaker":"Tracey Franklin","startTime":182.85,"endTime":186.18,"body":"blocks of time, meaning they are"},{"speaker":"Tracey Franklin","startTime":182.85,"endTime":186.18,"body":"working on more than one client"},{"speaker":"Tracey Franklin","startTime":186.18,"endTime":189.72,"body":"at once. A stylist that does"},{"speaker":"Tracey Franklin","startTime":186.18,"endTime":189.72,"body":"this often works with an"},{"speaker":"Tracey Franklin","startTime":189.72,"endTime":193.08,"body":"assistant, which is a great"},{"speaker":"Tracey Franklin","startTime":189.72,"endTime":193.08,"body":"opportunity for a new graduate."},{"speaker":"Tracey Franklin","startTime":193.65,"endTime":196.77,"body":"Learning from a seasoned stylist"},{"speaker":"Tracey Franklin","startTime":193.65,"endTime":196.77,"body":"that is much like the one you"},{"speaker":"Tracey Franklin","startTime":196.77,"endTime":200.4,"body":"aspire to be one day will be an"},{"speaker":"Tracey Franklin","startTime":196.77,"endTime":200.4,"body":"investment well worth your time."},{"speaker":"Tracey Franklin","startTime":200.82,"endTime":203.67,"body":"growing as a stylist doesn't"},{"speaker":"Tracey Franklin","startTime":200.82,"endTime":203.67,"body":"just mean you're improving your"},{"speaker":"Tracey Franklin","startTime":203.67,"endTime":207.03,"body":"skills, it also means you're"},{"speaker":"Tracey Franklin","startTime":203.67,"endTime":207.03,"body":"becoming more efficient, it"},{"speaker":"Tracey Franklin","startTime":207.03,"endTime":210.63,"body":"means you're adding value to the"},{"speaker":"Tracey Franklin","startTime":207.03,"endTime":210.63,"body":"guest experience by doing solid"},{"speaker":"Tracey Franklin","startTime":210.63,"endTime":214.5,"body":"work in a normal amount of time."},{"speaker":"Tracey Franklin","startTime":210.63,"endTime":214.5,"body":"It means staying on track and"},{"speaker":"Tracey Franklin","startTime":214.5,"endTime":218.01,"body":"not running behind and being"},{"speaker":"Tracey Franklin","startTime":214.5,"endTime":218.01,"body":"ready for each guest as they"},{"speaker":"Tracey Franklin","startTime":218.01,"endTime":222.03,"body":"arrive. Running late or running"},{"speaker":"Tracey Franklin","startTime":218.01,"endTime":222.03,"body":"over is also going to bring a"},{"speaker":"Tracey Franklin","startTime":222.03,"endTime":225.36,"body":"ton of guilt and anxiety to the"},{"speaker":"Tracey Franklin","startTime":222.03,"endTime":225.36,"body":"next appointment. It'll have you"},{"speaker":"Tracey Franklin","startTime":225.36,"endTime":228.3,"body":"scrambling around trying to"},{"speaker":"Tracey Franklin","startTime":225.36,"endTime":228.3,"body":"figure out how to make it up to"},{"speaker":"Tracey Franklin","startTime":228.3,"endTime":232.47,"body":"them which most of the time will"},{"speaker":"Tracey Franklin","startTime":228.3,"endTime":232.47,"body":"come in some form of a discount"},{"speaker":"Tracey Franklin","startTime":232.5,"endTime":237.81,"body":"or even a freebie. Again, time"},{"speaker":"Tracey Franklin","startTime":232.5,"endTime":237.81,"body":"is money literally. working"},{"speaker":"Tracey Franklin","startTime":237.81,"endTime":241.47,"body":"behind the chair is this"},{"speaker":"Tracey Franklin","startTime":237.81,"endTime":241.47,"body":"constant dance between quality"},{"speaker":"Tracey Franklin","startTime":241.47,"endTime":244.71,"body":"and quantity and the balance can"},{"speaker":"Tracey Franklin","startTime":241.47,"endTime":244.71,"body":"be found but it will take some"},{"speaker":"Tracey Franklin","startTime":244.71,"endTime":248.67,"body":"effort. And if at times you have"},{"speaker":"Tracey Franklin","startTime":244.71,"endTime":248.67,"body":"to choose one over the other"},{"speaker":"Tracey Franklin","startTime":248.7,"endTime":252.54,"body":"always choose quality. I would"},{"speaker":"Tracey Franklin","startTime":248.7,"endTime":252.54,"body":"rather someone call me a slow"},{"speaker":"Tracey Franklin","startTime":252.54,"endTime":256.47,"body":"stylist than a bad one. My"},{"speaker":"Tracey Franklin","startTime":252.54,"endTime":256.47,"body":"advice is to challenge yourself."},{"speaker":"Tracey Franklin","startTime":256.71,"endTime":259.86,"body":"Start by shaving five minutes"},{"speaker":"Tracey Franklin","startTime":256.71,"endTime":259.86,"body":"off your application time make"},{"speaker":"Tracey Franklin","startTime":259.86,"endTime":262.95,"body":"it a game maybe next time you"},{"speaker":"Tracey Franklin","startTime":259.86,"endTime":262.95,"body":"try to shave off 10 minutes,"},{"speaker":"Tracey Franklin","startTime":263.31,"endTime":266.64,"body":"then do some self reflection."},{"speaker":"Tracey Franklin","startTime":263.31,"endTime":266.64,"body":"did this affect the quality of"},{"speaker":"Tracey Franklin","startTime":266.64,"endTime":270.39,"body":"your work? was the guest"},{"speaker":"Tracey Franklin","startTime":266.64,"endTime":270.39,"body":"experience lessened in any way?"},{"speaker":"Tracey Franklin","startTime":270.6,"endTime":273.45,"body":"If not keep working on it. You"},{"speaker":"Tracey Franklin","startTime":270.6,"endTime":273.45,"body":"may find you're able to take a"},{"speaker":"Tracey Franklin","startTime":273.45,"endTime":276.15,"body":"few more clients each week"},{"speaker":"Tracey Franklin","startTime":273.45,"endTime":276.15,"body":"getting you closer to your goals"},{"speaker":"Tracey Franklin","startTime":276.15,"endTime":280.29,"body":"and making your paychecks a lot"},{"speaker":"Tracey Franklin","startTime":276.15,"endTime":280.29,"body":"sweeter too. So why are some"},{"speaker":"Tracey Franklin","startTime":280.29,"endTime":284.76,"body":"stylists so slow? Like what is"},{"speaker":"Tracey Franklin","startTime":280.29,"endTime":284.76,"body":"taking so long? Well, some"},{"speaker":"Tracey Franklin","startTime":284.76,"endTime":287.4,"body":"stylists just work a little"},{"speaker":"Tracey Franklin","startTime":284.76,"endTime":287.4,"body":"slower than others and that has"},{"speaker":"Tracey Franklin","startTime":287.4,"endTime":290.4,"body":"to do with a couple things."},{"speaker":"Tracey Franklin","startTime":287.4,"endTime":290.4,"body":"First, I want to go back to"},{"speaker":"Tracey Franklin","startTime":290.4,"endTime":294.42,"body":"multitasking. You have to be"},{"speaker":"Tracey Franklin","startTime":290.4,"endTime":294.42,"body":"able to chat with your guests"},{"speaker":"Tracey Franklin","startTime":294.45,"endTime":298.14,"body":"and work on the hair. If you're"},{"speaker":"Tracey Franklin","startTime":294.45,"endTime":298.14,"body":"very animated like me this does"},{"speaker":"Tracey Franklin","startTime":298.14,"endTime":301.41,"body":"take a little bit discipline but"},{"speaker":"Tracey Franklin","startTime":298.14,"endTime":301.41,"body":"it can be done on, focus on"},{"speaker":"Tracey Franklin","startTime":301.41,"endTime":304.44,"body":"getting to know the client"},{"speaker":"Tracey Franklin","startTime":301.41,"endTime":304.44,"body":"better ask them questions and"},{"speaker":"Tracey Franklin","startTime":304.44,"endTime":308.25,"body":"let them do most of the talking."},{"speaker":"Tracey Franklin","startTime":304.44,"endTime":308.25,"body":"If your guest is not feeling"},{"speaker":"Tracey Franklin","startTime":308.25,"endTime":311.76,"body":"chatty, cool, throw something"},{"speaker":"Tracey Franklin","startTime":308.25,"endTime":311.76,"body":"out there every once in a while"},{"speaker":"Tracey Franklin","startTime":311.76,"endTime":314.7,"body":"just to keep the awkward silence"},{"speaker":"Tracey Franklin","startTime":311.76,"endTime":314.7,"body":"at bay, and then you just get to"},{"speaker":"Tracey Franklin","startTime":314.7,"endTime":318.66,"body":"stay focused on the work. The"},{"speaker":"Tracey Franklin","startTime":314.7,"endTime":318.66,"body":"second one is a little trickier."},{"speaker":"Tracey Franklin","startTime":318.66,"endTime":323.46,"body":"And that's perfectionism. You"},{"speaker":"Tracey Franklin","startTime":318.66,"endTime":323.46,"body":"have to have every section"},{"speaker":"Tracey Franklin","startTime":323.46,"endTime":328.02,"body":"parted perfectly, every foil has"},{"speaker":"Tracey Franklin","startTime":323.46,"endTime":328.02,"body":"to be perfectly folded, and you"},{"speaker":"Tracey Franklin","startTime":328.02,"endTime":331.98,"body":"end up spending way too much"},{"speaker":"Tracey Franklin","startTime":328.02,"endTime":331.98,"body":"time on the application. I'm not"},{"speaker":"Tracey Franklin","startTime":331.98,"endTime":335.4,"body":"trying to sound unsympathetic to"},{"speaker":"Tracey Franklin","startTime":331.98,"endTime":335.4,"body":"the OCD and all of us from time"},{"speaker":"Tracey Franklin","startTime":335.4,"endTime":338.94,"body":"to time, I know it's very real,"},{"speaker":"Tracey Franklin","startTime":335.4,"endTime":338.94,"body":"but I have seen it severely"},{"speaker":"Tracey Franklin","startTime":338.94,"endTime":343.17,"body":"limit a stylist potential, so we"},{"speaker":"Tracey Franklin","startTime":338.94,"endTime":343.17,"body":"have to let some of that go. And"},{"speaker":"Tracey Franklin","startTime":343.17,"endTime":347.1,"body":"this can bleed into other areas"},{"speaker":"Tracey Franklin","startTime":343.17,"endTime":347.1,"body":"of our work as well. That same"},{"speaker":"Tracey Franklin","startTime":347.1,"endTime":350.34,"body":"stylists will spend so long on"},{"speaker":"Tracey Franklin","startTime":347.1,"endTime":350.34,"body":"getting the perfect picker video"},{"speaker":"Tracey Franklin","startTime":350.34,"endTime":353.46,"body":"that the client tired of it,"},{"speaker":"Tracey Franklin","startTime":350.34,"endTime":353.46,"body":"they've been sitting for hours"},{"speaker":"Tracey Franklin","startTime":353.46,"endTime":355.26,"body":"getting their hair done and"},{"speaker":"Tracey Franklin","startTime":353.46,"endTime":355.26,"body":"they're ready to get out the"},{"speaker":"Tracey Franklin","startTime":355.26,"endTime":358.05,"body":"door. They don't want to be your"},{"speaker":"Tracey Franklin","startTime":355.26,"endTime":358.05,"body":"supermodel for 30 minutes."},{"speaker":"Tracey Franklin","startTime":358.53,"endTime":361.5,"body":"Please don't be too overly"},{"speaker":"Tracey Franklin","startTime":358.53,"endTime":361.5,"body":"critical of your work the"},{"speaker":"Tracey Franklin","startTime":361.5,"endTime":365.64,"body":"results or the content you're"},{"speaker":"Tracey Franklin","startTime":361.5,"endTime":365.64,"body":"creating. And trying alone,"},{"speaker":"Tracey Franklin","startTime":365.67,"endTime":368.61,"body":"you're doing more than some"},{"speaker":"Tracey Franklin","startTime":365.67,"endTime":368.61,"body":"other stylists are willing to do"},{"speaker":"Tracey Franklin","startTime":368.61,"endTime":372.06,"body":"and you need to be proud of"},{"speaker":"Tracey Franklin","startTime":368.61,"endTime":372.06,"body":"that. Some clients will prefer a"},{"speaker":"Tracey Franklin","startTime":372.06,"endTime":375.18,"body":"faster stylists and some will be"},{"speaker":"Tracey Franklin","startTime":372.06,"endTime":375.18,"body":"glad you're taking your time"},{"speaker":"Tracey Franklin","startTime":375.21,"endTime":378.12,"body":"everyone's different. Some days"},{"speaker":"Tracey Franklin","startTime":375.21,"endTime":378.12,"body":"you'll have the client who has"},{"speaker":"Tracey Franklin","startTime":378.12,"endTime":381.84,"body":"dinner plans or a kids game to"},{"speaker":"Tracey Franklin","startTime":378.12,"endTime":381.84,"body":"get to and they want to get in"},{"speaker":"Tracey Franklin","startTime":381.84,"endTime":384.84,"body":"get refreshed and get out"},{"speaker":"Tracey Franklin","startTime":381.84,"endTime":384.84,"body":"another day you'll have a guest"},{"speaker":"Tracey Franklin","startTime":384.84,"endTime":388.95,"body":"who's just so glad to socialize,"},{"speaker":"Tracey Franklin","startTime":384.84,"endTime":388.95,"body":"relax with a glass of wine and"},{"speaker":"Tracey Franklin","startTime":389.04,"endTime":392.16,"body":"enjoy their time out of the"},{"speaker":"Tracey Franklin","startTime":389.04,"endTime":392.16,"body":"house and away from the kids. be"},{"speaker":"Tracey Franklin","startTime":392.16,"endTime":395.97,"body":"intuitive to your clients need"},{"speaker":"Tracey Franklin","startTime":392.16,"endTime":395.97,"body":"for each appointment. Each"},{"speaker":"Tracey Franklin","startTime":395.97,"endTime":399.06,"body":"appointment can be different and"},{"speaker":"Tracey Franklin","startTime":395.97,"endTime":399.06,"body":"we have to be willing to pivot"},{"speaker":"Tracey Franklin","startTime":399.12,"endTime":403.38,"body":"when those needs change. If a"},{"speaker":"Tracey Franklin","startTime":399.12,"endTime":403.38,"body":"client is used to a stylist that"},{"speaker":"Tracey Franklin","startTime":403.38,"endTime":407.16,"body":"takes two hours to get the job"},{"speaker":"Tracey Franklin","startTime":403.38,"endTime":407.16,"body":"done than a stylist that takes"},{"speaker":"Tracey Franklin","startTime":407.16,"endTime":411.3,"body":"twice as long as going to raise"},{"speaker":"Tracey Franklin","startTime":407.16,"endTime":411.3,"body":"some flags. As a slower stylist"},{"speaker":"Tracey Franklin","startTime":411.3,"endTime":414.27,"body":"myself, I like to ask those"},{"speaker":"Tracey Franklin","startTime":411.3,"endTime":414.27,"body":"questions and any other"},{"speaker":"Tracey Franklin","startTime":414.27,"endTime":416.85,"body":"questions that lead me to their"},{"speaker":"Tracey Franklin","startTime":414.27,"endTime":416.85,"body":"personal preferences for that"},{"speaker":"Tracey Franklin","startTime":416.85,"endTime":420.12,"body":"appointment? having mastered"},{"speaker":"Tracey Franklin","startTime":416.85,"endTime":420.12,"body":"clarity on your clients, time"},{"speaker":"Tracey Franklin","startTime":420.12,"endTime":423.48,"body":"restraints, or even their beauty"},{"speaker":"Tracey Franklin","startTime":420.12,"endTime":423.48,"body":"budget is Intel worth"},{"speaker":"Tracey Franklin","startTime":423.51,"endTime":426.69,"body":"collecting. So make sure you're"},{"speaker":"Tracey Franklin","startTime":423.51,"endTime":426.69,"body":"getting to know your clients so"},{"speaker":"Tracey Franklin","startTime":426.69,"endTime":429.81,"body":"that they feel respected and"},{"speaker":"Tracey Franklin","startTime":426.69,"endTime":429.81,"body":"appreciated during their time"},{"speaker":"Tracey Franklin","startTime":429.81,"endTime":432.54,"body":"with you. So what about"},{"speaker":"Tracey Franklin","startTime":429.81,"endTime":432.54,"body":"preparation? I mean, is there"},{"speaker":"Tracey Franklin","startTime":432.54,"endTime":435.51,"body":"anything that you can do the day"},{"speaker":"Tracey Franklin","startTime":432.54,"endTime":435.51,"body":"before or the morning of to"},{"speaker":"Tracey Franklin","startTime":435.51,"endTime":438.72,"body":"better help you lay out your"},{"speaker":"Tracey Franklin","startTime":435.51,"endTime":438.72,"body":"day, one of the most important"},{"speaker":"Tracey Franklin","startTime":438.72,"endTime":442.65,"body":"parts of setting yourself up for"},{"speaker":"Tracey Franklin","startTime":438.72,"endTime":442.65,"body":"success is planning ahead. Make"},{"speaker":"Tracey Franklin","startTime":442.65,"endTime":445.89,"body":"sure you arrive early to set up"},{"speaker":"Tracey Franklin","startTime":442.65,"endTime":445.89,"body":"for your first client of the day"},{"speaker":"Tracey Franklin","startTime":445.89,"endTime":449.19,"body":"before you leave the salon the"},{"speaker":"Tracey Franklin","startTime":445.89,"endTime":449.19,"body":"night before, planning ahead"},{"speaker":"Tracey Franklin","startTime":449.19,"endTime":452.52,"body":"will make you feel prepared and"},{"speaker":"Tracey Franklin","startTime":449.19,"endTime":452.52,"body":"competent for the day ahead. So"},{"speaker":"Tracey Franklin","startTime":452.52,"endTime":455.7,"body":"let's stay ahead of the game. So"},{"speaker":"Tracey Franklin","startTime":452.52,"endTime":455.7,"body":"what about guilt, right? We"},{"speaker":"Tracey Franklin","startTime":455.7,"endTime":458.16,"body":"don't want our clients to feel"},{"speaker":"Tracey Franklin","startTime":455.7,"endTime":458.16,"body":"like we're speeding through"},{"speaker":"Tracey Franklin","startTime":458.16,"endTime":460.68,"body":"their service and that they're"},{"speaker":"Tracey Franklin","startTime":458.16,"endTime":460.68,"body":"not getting a good experience"},{"speaker":"Tracey Franklin","startTime":460.68,"endTime":463.95,"body":"with us. And we're not talking"},{"speaker":"Tracey Franklin","startTime":460.68,"endTime":463.95,"body":"about speeding or rushing"},{"speaker":"Tracey Franklin","startTime":463.98,"endTime":467.82,"body":"through a service. We're talking"},{"speaker":"Tracey Franklin","startTime":463.98,"endTime":467.82,"body":"about efficiency, turning out"},{"speaker":"Tracey Franklin","startTime":467.82,"endTime":471.75,"body":"good work in a standard amount"},{"speaker":"Tracey Franklin","startTime":467.82,"endTime":471.75,"body":"of time. This is something the"},{"speaker":"Tracey Franklin","startTime":471.75,"endTime":474.93,"body":"client shouldn't even notice."},{"speaker":"Tracey Franklin","startTime":471.75,"endTime":474.93,"body":"They should never feel rushed or"},{"speaker":"Tracey Franklin","startTime":474.93,"endTime":478.56,"body":"hurried out the door and never"},{"speaker":"Tracey Franklin","startTime":474.93,"endTime":478.56,"body":"skimp on the extras or at the"},{"speaker":"Tracey Franklin","startTime":478.56,"endTime":483.57,"body":"shampoo bowl. A great shampoo is"},{"speaker":"Tracey Franklin","startTime":478.56,"endTime":483.57,"body":"the best part. taking too long"},{"speaker":"Tracey Franklin","startTime":483.57,"endTime":485.91,"body":"and your application will have"},{"speaker":"Tracey Franklin","startTime":483.57,"endTime":485.91,"body":"you scurrying around through the"},{"speaker":"Tracey Franklin","startTime":485.91,"endTime":489.63,"body":"finishing process forgetting all"},{"speaker":"Tracey Franklin","startTime":485.91,"endTime":489.63,"body":"about the essential parts of the"},{"speaker":"Tracey Franklin","startTime":489.63,"endTime":492.51,"body":"service like pre booking their"},{"speaker":"Tracey Franklin","startTime":489.63,"endTime":492.51,"body":"next appointment and making sure"},{"speaker":"Tracey Franklin","startTime":492.51,"endTime":495.0,"body":"they leave with the product that"},{"speaker":"Tracey Franklin","startTime":492.51,"endTime":495.0,"body":"you know they're going to need"},{"speaker":"Tracey Franklin","startTime":495.0,"endTime":498.45,"body":"at home. So we want to make sure"},{"speaker":"Tracey Franklin","startTime":495.0,"endTime":498.45,"body":"that we are protecting the"},{"speaker":"Tracey Franklin","startTime":498.45,"endTime":501.21,"body":"customer's experience and that"},{"speaker":"Tracey Franklin","startTime":498.45,"endTime":501.21,"body":"we're working on them"},{"speaker":"Tracey Franklin","startTime":501.24,"endTime":505.26,"body":"efficiently. So you need to set"},{"speaker":"Tracey Franklin","startTime":501.24,"endTime":505.26,"body":"the pace and stay with it. If"},{"speaker":"Tracey Franklin","startTime":505.26,"endTime":508.29,"body":"you have an hour for a partial"},{"speaker":"Tracey Franklin","startTime":505.26,"endTime":508.29,"body":"highlight, then divide your time"},{"speaker":"Tracey Franklin","startTime":508.29,"endTime":512.85,"body":"so that you know hey, I've got"},{"speaker":"Tracey Franklin","startTime":508.29,"endTime":512.85,"body":"15 minutes for each section, and"},{"speaker":"Tracey Franklin","startTime":512.85,"endTime":516.0,"body":"where watch if you need to and"},{"speaker":"Tracey Franklin","startTime":512.85,"endTime":516.0,"body":"do your best to stay on"},{"speaker":"Tracey Franklin","startTime":516.0,"endTime":520.5,"body":"schedule. You need to keep the"},{"speaker":"Tracey Franklin","startTime":516.0,"endTime":520.5,"body":"guests engaged and equipped. Do"},{"speaker":"Tracey Franklin","startTime":520.5,"endTime":523.5,"body":"they need to refill a phone"},{"speaker":"Tracey Franklin","startTime":520.5,"endTime":523.5,"body":"charger or maybe they just need"},{"speaker":"Tracey Franklin","startTime":523.5,"endTime":526.11,"body":"a little bit of great"},{"speaker":"Tracey Franklin","startTime":523.5,"endTime":526.11,"body":"conversation. Make sure they"},{"speaker":"Tracey Franklin","startTime":526.11,"endTime":528.75,"body":"feel cared for and they'll have"},{"speaker":"Tracey Franklin","startTime":526.11,"endTime":528.75,"body":"no idea that you're even"},{"speaker":"Tracey Franklin","startTime":528.75,"endTime":531.9,"body":"watching the clock. Working at a"},{"speaker":"Tracey Franklin","startTime":528.75,"endTime":531.9,"body":"salon with a front desk"},{"speaker":"Tracey Franklin","startTime":531.9,"endTime":535.17,"body":"coordinator is a real asset for"},{"speaker":"Tracey Franklin","startTime":531.9,"endTime":535.17,"body":"keeping the flow of the"},{"speaker":"Tracey Franklin","startTime":535.17,"endTime":538.32,"body":"appointment running smoothly."},{"speaker":"Tracey Franklin","startTime":535.17,"endTime":538.32,"body":"Once you've finished the hair"},{"speaker":"Tracey Franklin","startTime":538.32,"endTime":540.93,"body":"and collected the content they"},{"speaker":"Tracey Franklin","startTime":538.32,"endTime":540.93,"body":"take over and handle the"},{"speaker":"Tracey Franklin","startTime":540.93,"endTime":544.89,"body":"checkout the pre booking and"},{"speaker":"Tracey Franklin","startTime":540.93,"endTime":544.89,"body":"finalizing any sales that you've"},{"speaker":"Tracey Franklin","startTime":544.89,"endTime":548.1,"body":"made. This can be a 10 to 15"},{"speaker":"Tracey Franklin","startTime":544.89,"endTime":548.1,"body":"minute process that will put you"},{"speaker":"Tracey Franklin","startTime":548.1,"endTime":551.46,"body":"behind even more. If you're"},{"speaker":"Tracey Franklin","startTime":548.1,"endTime":551.46,"body":"handling all these details"},{"speaker":"Tracey Franklin","startTime":551.46,"endTime":555.51,"body":"yourself. Working with a team"},{"speaker":"Tracey Franklin","startTime":551.46,"endTime":555.51,"body":"especially a good one makes all"},{"speaker":"Tracey Franklin","startTime":555.51,"endTime":558.54,"body":"the difference. They are there"},{"speaker":"Tracey Franklin","startTime":555.51,"endTime":558.54,"body":"if you need a shampoo buddy or"},{"speaker":"Tracey Franklin","startTime":558.54,"endTime":561.81,"body":"someone to help sweep the hair"},{"speaker":"Tracey Franklin","startTime":558.54,"endTime":561.81,"body":"for you, then someday you get to"},{"speaker":"Tracey Franklin","startTime":561.81,"endTime":565.47,"body":"return the favor and everyone's"},{"speaker":"Tracey Franklin","startTime":561.81,"endTime":565.47,"body":"better for it. When working in a"},{"speaker":"Tracey Franklin","startTime":565.47,"endTime":568.68,"body":"service based industry. It's"},{"speaker":"Tracey Franklin","startTime":565.47,"endTime":568.68,"body":"important to look at the guest"},{"speaker":"Tracey Franklin","startTime":568.68,"endTime":572.7,"body":"experience as a whole. It's"},{"speaker":"Tracey Franklin","startTime":568.68,"endTime":572.7,"body":"multifaceted and each facet"},{"speaker":"Tracey Franklin","startTime":572.7,"endTime":575.85,"body":"matters and respecting your"},{"speaker":"Tracey Franklin","startTime":572.7,"endTime":575.85,"body":"client's time and making the"},{"speaker":"Tracey Franklin","startTime":575.85,"endTime":578.91,"body":"most of yours behind the chair"},{"speaker":"Tracey Franklin","startTime":575.85,"endTime":578.91,"body":"is no exception."},{"speaker":"Morgan Franklin","startTime":579.35,"endTime":581.39,"body":"Thank you for"},{"speaker":"Morgan Franklin","startTime":579.35,"endTime":581.39,"body":"joining us on this episode of"},{"speaker":"Morgan Franklin","startTime":581.39,"endTime":583.73,"body":"anytime soon. The Aspiring"},{"speaker":"Morgan Franklin","startTime":581.39,"endTime":583.73,"body":"Stylist Podcast with Tracey"},{"speaker":"Morgan Franklin","startTime":583.73,"endTime":586.34,"body":"Franklin. If you enjoyed"},{"speaker":"Morgan Franklin","startTime":583.73,"endTime":586.34,"body":"listening and you want to hear"},{"speaker":"Morgan Franklin","startTime":586.34,"endTime":590.09,"body":"more, make sure you subscribe on"},{"speaker":"Morgan Franklin","startTime":586.34,"endTime":590.09,"body":"Apple Podcast, Spotify or"},{"speaker":"Morgan Franklin","startTime":590.09,"endTime":593.51,"body":"wherever you find your podcasts."},{"speaker":"Morgan Franklin","startTime":590.09,"endTime":593.51,"body":"The Aspiring Stylist Podcast"},{"speaker":"Morgan Franklin","startTime":593.51,"endTime":596.96,"body":"with Tracey Franklin is a Morgan"},{"speaker":"Morgan Franklin","startTime":593.51,"endTime":596.96,"body":"Franklin Production. Today's"},{"speaker":"Morgan Franklin","startTime":596.96,"endTime":600.44,"body":"episode was written and produced"},{"speaker":"Morgan Franklin","startTime":596.96,"endTime":600.44,"body":"by Morgan Franklin editing and"},{"speaker":"Morgan Franklin","startTime":600.44,"endTime":603.2,"body":"post-production by Mike"},{"speaker":"Morgan Franklin","startTime":600.44,"endTime":603.2,"body":"Franklin. Want to find out more"},{"speaker":"Morgan Franklin","startTime":603.2,"endTime":606.89,"body":"about Tracey and the Aspiring"},{"speaker":"Morgan Franklin","startTime":603.2,"endTime":606.89,"body":"Barber and Beauty Academy go to"},{"speaker":"Morgan Franklin","startTime":607.01,"endTime":608.36,"body":"aspirebarberandbeauty.com"}]}