3 Netflix Execs recently took to Slack to air their grievances about the company’s culture and leadership. This was, after all, the same Netflix that advocated “Radical Transparency” in a 127 slide public presentation. The Execs were fired, not because of what they said but how they said it. According to Netflix, everyone is allowed to complain as long as they do it to the leader’s face. That’s not how company cultures work, argues my next guest Paul Glover, a No-BS performance coach. He argues Radical Transparency is a myth. Most employees are not engaged with their leadership and companies, a fact exacerbated by the pandemic and gradual shift towards the “Great Resignation”. The problem companies face today in disengagement and attrition are fundamentally communication problems. Leaders overestimate their ability to communication, influence and engage. Paul should know, he used to be a court room trial lawyer who learned his craft challenging facts and influencing juries. “People will make decisions on emotion and later justify with fact”, he said in our podcast. This applies as much to juries as it does to employees. Great communicators know how to use story, not powerpoint presentations, to communicate engagement and meaning. And often, this starts with being open to truths and allowing their people to speak that truth to power. Open, transparent cultures can be places of joy, but they require a lot of work and vulnerability. In this podcast conversation, we discuss just how leaders can create that culture.
What is XL Podcast?
Produced by Pikkal & Co - Award-Winning Podcast Agency.
The XL Podcast by Graham Brown showcases conversations with Authentic Leaders in business and society. By creating conversations not interviews, XL highlights Leaders in their own words, without PR spin or handlers. XL brings regular hard-hitting insights and transformative journeys outside the comfort zone of regular business.
Previous XL guests include Tony Fernandes (CEO AirAsia), Howard Yu (Author & Professor of IMD), Rod Drury (CEO Founder Xero), Hal Bosher (CEO Yoma Bank), Jiawen Ngeow (Successful entrepreneur with $25m exits), Mun Ching Yap (Head of The Air Asia Foundation), Sahar Hashemi (Founder of Costa Coffee and named in The Independent on Sunday as one of The "20 most powerful women in Britain”), Lewis Pugh ("The Human Polar Bear”, UN Patron of The Oceans and World Record holding Swimmer) and Rob Nail (CEO of Singularity University)