Clued In Podcast with Lou Carbone

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In this episode of Clued In, Lou is rejoined by Ralph A. Oliva and discuss the importance of going back to a sound concept…continually asking ‘why?’. Due to the rapid changes brought on by the pandemic and other world changing events, this question is more relevant than ever.

Ralph shares several takeaways that will help CMOs, CXOs, CEOs, and others looking to modify their existing activities due to recent market changes and interruptions. Relying on market research on a quarterly, or similar, interval is no longer adequate. To stay competitive and healthy, organizations should develop systems of consistent and continual research insights.

Show Notes

In this episode of Clued In, Lou is rejoined by Ralph A. Oliva and discuss the importance of going back to a sound concept…continually asking ‘why?’. Due to the rapid changes brought on by the pandemic and other world changing events, this question is more relevant than ever.

Ralph shares several takeaways that will help CMOs, CXOs, CEOs, and others looking to modify their existing activities due to recent market changes and interruptions. Relying on market research on a quarterly, or similar, interval is no longer adequate. To stay competitive and healthy, organizations should develop systems of consistent and continual research insights.

What is Clued In Podcast with Lou Carbone?

Clued In with Lou Carbone is an opportunity to hear from Lou and guests. Recognized globally at forefront of the creation of experience management as a business discipline Lou will expand your perspectives. The impact you can make in the CX, EX, and Patient Experience space will be enhanced by Lou’s distinctive and unique vision and foresight in the space.

Lou is the author of Clued In, How to Bring Customers Back Again and Again; numerous widely cited academic articles, 100’s of lectures at business schools, as well as over a thousand presentations and Keynote Addresses globally. Carbone is the founder and CEO of the first company ever that was dedicated solely to the science and art of experience management Experience Engineering®.