Untold: The Stories of Cook Children's

In this episode of Untold: The Stories of Cook Children’s, we sit down with Megan Chavez, Vice President for the Cook Children's Experience, to explore the deeply personal and evolving world of patient experience. Megan shares her journey from growing up in hospitals as the daughter of a dedicated nurse to becoming a leader in the movement to humanize healthcare.
She discusses the critical balance between clinical expertise and emotional connection, how patient outcomes improve with strong therapeutic relationships, and why caring for caregivers is just as important as caring for patients. With powerful personal stories—including a touching moment with her own mother—Megan highlights the importance of protecting the well-being of healthcare workers so they can continue to give their best to the families they serve.
Join us as we uncover the humanity behind healthcare and learn why patient experience is more than a profession—it’s a calling.

What is Untold: The Stories of Cook Children's?

Discover the heartwarming, inspiring, and sometimes heartbreaking stories behind the walls of Cook Children's. Join us as we delve into the lives of patients, families, staff, and physicians who are making a difference in the lives of children. From tales of resilience and hope to the unwavering dedication of healthcare professionals, Untold offers a glimpse into the extraordinary work happening at Cook Children's.

Listen to hear stories of:
Patient journeys: Discover the challenges, triumphs, and resilience of children and their families.
Staff experiences: Learn about the dedication and passion of those working on the front lines.
Physician perspectives: Gain insights into the medical field and the challenges faced by healthcare providers.
Subscribe, rate, and review Untold: The Stories of Cook Children's to help us share these inspiring stories with a wider audience.

Content Warning: Untold: The Stories of Cook Children's contains sensitive topics that may be distressing to some listeners. On any given segment, we may discuss issues related to child health, illness, and even death. These discussions may include references to grief, suicide and medical procedures. If you are sensitive to these topics, please consider listening at a later time or choosing a different episode. We recommend this podcast for a mature audience and listening to this podcast in a safe and comfortable environment.