5THWAVE - The Business of Coffee and Hospitality

In today's episode, we continue exploring the metrics and KPIs successful hospitality operators use to achieve outstanding results.

Last week we heard from Colin Harmon of Dublin’s 3fe about the indicators he employs to maximise the performance of his coffee business. Next up, we speak with Andrew Purcell, Director of Always Bright Group and former Head of Operations for Central London at Soho House.

In this conversation Andrew shares the simple but effective framework he uses to deliver operational excellence and a consistent and first-rate customer experience.

Credits music: "Jack is Back" by Sonia Leigh in association with The Coffee Music Project and SEB Collective

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What is 5THWAVE - The Business of Coffee and Hospitality?

A forward-thinking interview series examining the business of progressive coffee culture.

The 5THWAVE Podcast is hosted by Jeffrey Young, Editor-in-Chief of 5THWAVE magazine and Founder of Allegra Group.

Each episode features inspiring stories, business lessons, and thought leadership from the entrepreneurs and industry experts blazing trails to success across the world of coffee.

The podcast will delve into the detail of achieving operational excellence, get to grips with green coffee sourcing and seek out the very best of global coffee culture. We’ll also examine the future of e-commerce and coffee at home, the changing face of cafés and coffee shops, and how to hone winning HR strategies – plus much more.

Tune into the 5THWAVE Playlist on Spotify to listen to all the credits music featured the show: https://open.spotify.com/playlist/45goieo3qIN1xT9hSGnWeI

Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVEPodcast