The Brian Buffini Show

Click here to listen to the full episodeExtraordinary hospitality is a powerful competitive advantage. In this episode, Will Guidara explains how he transformed his New York City restaurant into the best in the world by creating bespoke experiences for customers and shares how any business can succeed by being more intentional and creative to build meaningful relationships with those they serve. YOU WILL LEARN:·     The critical difference between hospitality and service. MENTIONED IN THIS EPISODE: “Unreasonable Hospitality,” by Will Guidara www.unreasonablehospitality.com NOTEWORTHY QUOTES FROM THIS EPISODE: “Service is effectively fulfilling the base level promise. Hospitality is how you make the people feel when you provide that service.” – Will Guidara “Sometimes you just need to slow down to speed up; we shouldn't always try to multitask and be efficient.” – Will Guidara “It's not the cost of the gesture that matters, it's how it makes people feel.” – Will Guidara “It feels great to make other people feel good.” – Will Guidara “The only advantage that exists in the long term comes from hospitality, from consistently and generously investing in relationships because they take time to build and, if you build them in the right way, they take a long time to erode.” – Will Guidara Hosted on Acast. See acast.com/privacy for more information.

Show Notes

Click here to listen to the full episode


Extraordinary hospitality is a powerful competitive advantage. In this episode, Will Guidara explains how he transformed his New York City restaurant into the best in the world by creating bespoke experiences for customers and shares how any business can succeed by being more intentional and creative to build meaningful relationships with those they serve.

 

YOU WILL LEARN:

·     The critical difference between hospitality and service.

 

MENTIONED IN THIS EPISODE:

 

“Unreasonable Hospitality,” by Will Guidara

 

www.unreasonablehospitality.com

 

NOTEWORTHY QUOTES FROM THIS EPISODE:

 

“Service is effectively fulfilling the base level promise. Hospitality is how you make the people feel when you provide that service.” – Will Guidara

 

“Sometimes you just need to slow down to speed up; we shouldn't always try to multitask and be efficient.” – Will Guidara

 

“It's not the cost of the gesture that matters, it's how it makes people feel.” – Will Guidara

 

“It feels great to make other people feel good.” – Will Guidara

 

“The only advantage that exists in the long term comes from hospitality, from consistently and generously investing in relationships because they take time to build and, if you build them in the right way, they take a long time to erode.” – Will Guidara

Hosted on Acast. See acast.com/privacy for more information.

What is The Brian Buffini Show?

Renowned entrepreneur, bestselling author, dynamic speaker, and father of six, Brian Buffini brings sharp insights, practical wisdom, and his signature Irish wit to every conversation. On The Brian Buffini Show, big questions meet real-world solutions. Each episode blends perspective with action, offering principles and tools that help you gain clarity, build confidence, and take meaningful steps toward living your best life.