The Not-Boring Tech Writer

Technical writers must ensure their help resources, such as documentation and video tutorials, are useful for their users. Therefore, they study language, design, and Support tickets—gathering all the context they need to ensure users can accomplish their task. 

But get this: Through feedback loops such as quizzes and interviews with subject matter experts, you can create usability tests that transform the way in which you measure the effectiveness of your documentation.

That’s why in this episode, we have Mariana Moreira on the podcast: Technical Writer at Zup Innovation and Community Manager of Brazil’s budding technical comm community, Tech Writing BR. 

Joining us, as well is Jerrard Doran at KnowledgeOwl—longtime sponsor of The Not-Boring Tech Writer—to discuss usability tests from a knowledge base software company’s perspective, as well. 

In this episode, you’ll learn everything you need to know to begin creating usability tests for your organization.

Show notes: 

What is The Not-Boring Tech Writer?

Some people hear the phrase "technical writing" and think it must be boring. We're here to show the full complexity and awesomeness of being a tech writer.

This podcast is for anyone who writes technical documentation of any kind, including those who may not feel comfortable calling themselves tech writers. Whether you create product documentation, support documentation, READMEs, or any other technical content—and whether you deal with imposter syndrome, lack formal training, or find yourself somewhere in the gray area between technical communications and general writing—there's a place for you here.

Each month, we publish two episodes: an interview with an amazing guest focusing on useful skills or tools that can help you improve your tech writing skills, and a behind-the-scenes solo episode with host Kate Mueller about what she’s working on, struggling with, or thinking about in her daily tech writing life.

The Not-Boring Tech Writer is generously sponsored by KnowledgeOwl, knowledge base software built for people who care, by people who care.