Changing The Industry Podcast

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In this episode, Lucas and David welcome Clint White, a seasoned automotive industry professional and founder of CWI, Coaching With Integrity. Clint articulates the intricacies of successful scheduling and workflow management in the automotive space, which resonates with Lucas's challenges. David shares his struggles with customers questioning repair costs, fostering a candid discussion on customer service standards.

00:00 Struggling to balance workload and scheduling efficiently.
06:45 Thorough car inspections, no excuses, multiple times.
13:43 Service advisor denied client, got terminated, compensated.
16:31 Retain and support workers through environment and culture.
22:08 Customer questions cost and value of service.
30:16 The Company honors staff by closing for religious reasons.
34:27 Surprising staff motivations were uncovered in unexpected ways.
37:07 Serve clients at their desired level professionally.
44:15 Hiring non-traditional individuals for the auto industry.
52:37 Realized trying to be both visionary and integrator.
56:33 Serve, inspire, and be a catalyst.
58:51 Limited knowledge of Nancy's situation and needs.
01:06:32 Need quiet time to process thoughts and recharge.
01:10:57 Man recounts worst injuries while working on cars.

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.