If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet
360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With
360 Payments, you get everything integrated into one sleek, digital platform.
In this episode, Lucas and David are joined by Tom Ham, Ryan Snow, and Eric Mrozinski to discuss the pivotal lessons they have learned in shop ownership and management. Tom shares the importance of hiring "nice" people and the critical role of setting and knowing your shop's numbers. Eric highlights how implementing a robust shop management system transformed their workflow and overall business efficiency. Ryan and the group discuss the challenges of acquiring versus starting a shop, as well as the necessity of strong processes, people, and incremental improvements in building a successful business.
00:00 Transmission Shop Workflow Challenges
05:45 Career-Changing Aha Moments
07:18 "Embracing Change and Growth"
11:26 Software Integration Aha Moment
14:17 Leadership Challenges in Established Business
18:23 Navigating Family Business Leadership Shift
22:13 Service Advisor to Business Partner
26:45 Insights on Experience and Perspectives
27:51 Strategic Acquisition and Hiring Plan
32:31 "Deciding the Shop's Future"
37:15 Adapting Pricing Strategy for Success
40:16 Value of Replica Car Repairs
42:12 Mercedes Repair Cost Expectations
48:04 "Financial Literacy for Business Owners"
50:31 Unexpected Encounter During Riots
54:37 Luxury Car Client Expectations
56:28 Shift to Human-Centric Investments
59:37 "Slow Changes for Business Success"