Retail Remix

As fulfillment comes more to the forefront of the modern customer experience, brands of all sizes are trying to differentiate. Shopify Fulfillment Network is expanding its capabilities and honing its craft of helping entrepreneurs do just that.

But what trends are driving the division’s strategic priorities? What lessons and examples from the pandemic are setting the foundation for future innovation?

Show Notes

As fulfillment comes more to the forefront of the modern customer experience, brands of all sizes are trying to differentiate. Shopify Fulfillment Network is expanding its capabilities and honing its craft of helping entrepreneurs do just that. 
 
But what trends are driving the division’s strategic priorities? What lessons and examples from the pandemic are setting the foundation for future innovation? Thomas Epting, Director of Shopify Fulfillment Network shares: 
  • How DTC expansion is shaking up the competitive retail landscape;  
  • The impact social commerce will have on order management, logistics and fulfillment; and 
  • The small, yet impactful, ways even the smallest of businesses can create a superior fulfillment experience.  
     
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What is Retail Remix?

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.