Connected Knowledge from Upland Software

Connected Knowledge from Upland Software Trailer Bonus Episode 5 Season 1

Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu

Connected Knowledge via Integrations, Delivery, and Self-Service with Stin MattuConnected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu

00:00
When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it. 

Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge. 

Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it. 

Links & Notes
  • (00:00) - Welcome to Connected Knowledge
  • (00:24) - Introducing Stin Mattu
  • (01:04) - What is Connected Knowledge?
  • (02:15) - The Baggage Behind Connected Systems
  • (07:50) - Lift & Shift versus Linking Systems
  • (09:12) - On Integrations
  • (13:15) - Knock-on KM Benefits
  • (20:13) - RightAnswers

What is Connected Knowledge from Upland Software?

Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.