During this time of COVID-19 communities are more important than ever. In this podcast we talk to Brian about all things community. If organizations have not thought about or gone digital you could be in trouble. We also talk about customer experience and how community is one of the pillars. Community managers / leaders have been doing customer experience for a long time. Community should eventually branch out to customer journey mapping, online and face to face events and into customer advocacy programs.
B2B Community Strategist Chris Detzel is your host for this fun and straight shooting podcast for enterprise community leaders / managers and digital savvy professionals. With easy and natural inquisitive banter, your host will tackle hard issues facing community leaders and managers in their day-to-day struggles, and yes, sometimes over a beer. From starting new communities, digitally transforming enterprise culture, moderation, and globalization techniques are all up for discussion.
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