Fixed Ops Mastermind

This week on Fixed Ops Mastermind we are joined by Scott Brown, technician & owner of Connie & Dick’s Auto Service Center, as well as manager of Diagnostic Network! Tune in as he dives into making the most of the collaborative relationship between dealers and independent shops!

Where to find Scott Brown:
https://www.connieanddicks.com/
https://diag.net/about
https://www.linkedin.com/in/scott-brown-diag?trk=public_post_feed-actor-name

This episode is brought to you by:
.
.
.

Follow Fixed Ops Mastermind:
https://www.linkedin.com/company/fixed-ops-mastermind/
https://www.facebook.com/fixedopsmastermind
https://www.instagram.com/fixedopsmastermind/ 
https://fixedopsmastermind.com/ 





#dealerships #smallbusiness #familyowned #autoshops

  • (00:00) - Intro
  • (01:23) - Bridging the Gap - Customer Service and Collaboration
  • (14:20) - Staying Competitive - Technology and Expertise
  • (28:05) - Building a Strong Team - Recruitment and Development

What is Fixed Ops Mastermind?

“Leaving the industry better than I found it”-Dave Foy

Each week, Dave sits with a panel of guests to discuss the topic of the week. From Coaching for Success to Sales vs. Service, Dave talks to the industry and professional leaders that can bring their insight and knowledge to the viewers.

Our W.E. A.R.E Feature airs on the third Thursday of the month and spotlights Women in Fixed Ops and how they are changing the industry and leading the charge to a better customer experience.