Know who you're writing for with Karissa Van Baulen, Support Specialist of Hotjar

Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".

Show Notes

Full show notes here: https://document360.io/blog/user-documentation-with-karissa-van-baulen-support-specialist-of-hotjar/

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Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.