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Welcome back to Count Me In,

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IMA's podcast about all things affecting
the accounting and finance world.

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This is your host Mitch Roshong.

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And today you will be listening
to episode 155 of our series.

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The speaker on today's podcast
is Jennifer Wolfenbarger.

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Jennifer is the vice president
of finance at Owens Corning.

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She is a success driven,

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high impact and commercially astute
executive that has a history of driving

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value creation, excelling in dynamic,
fast paced and demanding environments,

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and one who has a passion for
driving continuous improvement.

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So it is only appropriate that her
focus for today's episode is on business

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transformation. Specifically,

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Jennifer addresses the role the
finance function plays in enabling

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transformation and the need for
effective change management.

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Keep listening to hear more as we
jump over to the conversation now.

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So today we're talking about business
transformation and it's a term we're

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hearing a lot in finance and
accounting and to get started.

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I just wanted to take, get your take on
why is it so important now, especially?

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Yeah, I think, is a great
question and, you know,

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no matter what industry
you operate in and I've,

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I've had the opportunity to operate
in, you know, heavy equipment,

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building construction
products, automotive med tech,

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and now, and building
construction products.

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And no matter what industry you
operate in, it's likely competitive.

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And the question is how do
you differentiate yourself
financially from your

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competitors?

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And what I've found over the course of
my experiences at margin expansion is

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super, super critical.

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And business transformation
is a key enabler to,

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to margin expansion, process improvement,

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like LEAN have been around
for decades and typically

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drive incremental gains,
which is important,

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but transformation is really key to
moving the needle on margin expansion

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significantly to the point where, you
know, you're, you're looking at revaluing,

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potentially the, the
value of your company,

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business transformation is also critical
to, you know, to a business culture,

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to be readily adaptable, to capitalize
on opportunities to improve,

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whether it be through business growth
or cost transformation, supply chain,

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transformation, et cetera, you know,

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having a culture of business
transformation where it's,

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it's feels as natural
as it possibly can is

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a game changer for a company
and really a differentiator.

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So when we're looking at the
finance function specifically,

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they're going to play a role in
completing the, that transformation.

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So how does the finance function play a
role and then what are some of its top

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enablers?

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Sure, sure. You know,

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I see the finance function playing a
number of key roles and oftentimes may

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not even feel like they're
really finance roles,

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not only in just completing the
transformation, but also really kind of,

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even before you, you set
the set, forward on, on,

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transformation itself, a key key role.

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They play finance plays is an identifying
opportunities for transformation. And,

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you know, no matter from my experience,

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no matter where you are in,

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in terms of organizational
capability and so forth,

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there are always opportunities.

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And sometimes prioritizing those
opportunities is, is half is,

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is a battle in and of itself.

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So that's where finance plays a
unique role in identifying and also

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helping prioritize what are
what's going to make, you know,

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give us the biggest bang for our buck,
the biggest return on investment,

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and be key to really moving the
needle from an enterprise perspective.

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Then once the transformation
opportunities identified,

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finance plays another key role
in establishing governments,

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governance structures around how we
measure progress, how we stay on track,

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how we stay on scope, through our goals,

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scope creep is, is, is quite
common, particularly in
transformation initiatives.

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And so it's important that we stay,

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that we have guard rails and
governance systems to keep

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us on track. And these structures
may not necessarily be financial.

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Oftentimes they're not
financial guardrails,

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many times they could be
operational or timeline-based,

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what have you, but finance
plays a huge role in,

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in establishing governance
structures. These,

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these structures are really
critical in terms of ensuring how,

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how we hold,

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the necessary and applicable leaders
that are driving the transformation,

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how we hold them accountable and also
highlight early and often where we might

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need to course correct, which is,

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which is super important to enabling
the success of a transformation.

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Some of the top enablers for

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completing transformation.

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I would say data can't be
underscored data often plays

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a big role in,

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something that I'll likely talk about
as we get into the podcasts a little

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further,

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but change management is super
important in any transformation.

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And oftentimes that really what
that means is influencing. And,

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it might mean getting, getting
key stakeholders on board,

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but this is not only what we need to do,

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but how we need to do
it from a transformation
perspective. And then I'd say,

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lastly, enterprise focus is a key enabler.

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This isn't about hitting an isolated goal.

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When we're talking about transformation,

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this is about really shifting
the needle on our enterprise

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performance. And I mentioned
change management that is so easily

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overlooked in, in transformation.

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And what I've found from my experience,

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you need to ensure that you properly
invest in train change management,

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because what you're going to find is
that no matter how much data you put out

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there and how convincing it is
that we need to take action. And,

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and this is how we need to take action,

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not everyone in the business
is going to be on board.

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And that could be day one
day, two days, day 30.

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So it's important that we go through
that we take the time to invest in,

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in change management and ensure that
we have everyone that's involved in the

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transformation marching
in the same direction.

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Of course.

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So it's like you're steering a massive
ship and you gotta make sure everybody's

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doing all their parts to get where
you're going in a sense. Right.

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Exactly. Exactly. I was just going
to add to that, you know, I think,

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you know, choosing the folks,

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the team members that are part of the
transformation are super important.

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You kind of touched on that a little bit,

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made me think of that,

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about this is that diversity in
terms of an address diversity in

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terms of gender ethnicity, it's diversity
of thought is super important as we,

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you know, we think about
who we want on, the, the,

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the stakeholder, the leadership team of
the transformation is super important,

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so that we do challenge one another. And,

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and where that change
management plays a big role,

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as we all agree that this is the
goal that we have in mind and how we

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get there might vary along the way
as we kind of challenge one another.

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I think that's, that's
super important too.

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So we've talked like it's this
massive ship, it's a big thing.

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Like transformation is, is
big and it affects everybody.

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And so there's gotta be key benchmarks
and milestones that you have to be aware

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of. Can you talk us through
some of those that you,

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cause obviously you've gone
through transformation many times.

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Sure, sure. You know what
I've seen oftentimes,

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and I'm going to start with a
little bit of what I think it is

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not an acceptable benchmark.
What I've seen is, is,

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and not to name names of, I've seen
actually in previous employers,

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previous companies I've worked for that.

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We're really keen to benchmark
against themselves. In other words,

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picking a previous period and saying,
we want to improve 10%, you know,

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based upon our last
five-year Kager or whatever.

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And they set targets based on
internal benchmarks and what I

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really encourage, and I've encouraged.

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The last few transformations
I've been through is,

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is encourage the business that think
like an investor in what an investor is

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thinking about when they're
looking at a company is, you know,

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what is the best look like
for this particular industry?

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And it may even include other
industries as well. You know, I,

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I picked on LEAN and the automotive
industry is historically been, you know,

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the, the benchmark for
manufacturing, automation,

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operational improvement, and you could
easily find yourself in a space to say,

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well, we're not automotive, so
that's not a realistic target,

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but it's a good starting point to
say, well, who's the best at this.

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And it may not even be within our industry
and then establishing your targets

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based on what you,

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what would shift an investor to
value your business higher than it

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is today. What's going to
be a key differentiator that
they're going to look at.

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So it really is stepping
back and thinking,

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putting yourself in the shoes of
an investor and saying, what is it,

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what are the, and you may even be
talking to some of your, your key,

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key invest investor
stakeholders to say, what,

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what is it that you are looking for?

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I think that's a good starting point.

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This tactic also helps with
change management because
it's really hard to argue,

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you know, with wanting to
shift the overall value of
the company moving forward.

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We're all at the end of
the day - and I use this

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often - we're all, stakeholders
stockholders in the company.

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Oftentimes particularly if it's a
public company, we're all stakeholders.

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So we all value. We all benefit by,

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the company value shifting
in the upward trajectory. So,

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that's, that's, that's where,
where I focus, you know,

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from a benchmark perspective is shy
away from those internal benchmarks.

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Those can be very easy. It's so
easy to get into the trap of, well,

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we're so different. And we don't
line up perfectly to our competition.

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It doesn't really matter
at the end of the day.

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So, you know, you mentioned that at the
end of the day, everybody is kind of,

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you know, we're all stakeholders
in the organization that we're in.

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And you've mentioned also that change
management is very important and investing

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in that,

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how do you get the people who are
supposed to be invested the everyday

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employees involved to get on
board with that change management?

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What are some methods that you've
done to help people along the way?

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Because that's a big part
of the transformation.

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It is. And that's,

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that's where investing
in spending the time in,

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in change management is so
important because oftentimes it's,

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it's individual in nature and
one leader can't talk to all

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the individuals that are,
gonna play a part. So it,

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oftentimes I find is it's
top-down and what I've found

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works the best is,

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is helping individuals that are
going to be key in moving the,

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moving the ball forward, helping
them find the connection themselves.

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And, it's all about, I read a book
and I'm going to butcher the title,

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but it's around purpose. And
I think that's important,

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not only in the book was written more
about vision and mission statements,

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but it's also the key to any
transformation is finding the purpose.

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And that's very individual for, you know,

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depending upon what function you're
playing and what role you're playing in a

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transformation, finding your
true north, your purpose in,

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in that transformation is it goes a
long way. It's, it's super critical.

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It's it's table stakes in
terms of, of change management.

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And when you get there, now
you have advocates that are,

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are going to be peer advocates to others,

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in the transformation journey, they're
going to be the salespeople that,

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that help, you know,

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solve a benefit and the importance
of the transformation. So, yeah.

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It's finding your "why" in a sense,
the purpose, finding your "why",

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and that gets everybody kind of,

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it helps them find their inspiration
to keep going in a sense. Right?

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Absolutely. Absolutely.

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I'm sure as you go through transformation,
the team faces new situations,

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and we just talked about change management
and helping people find their "why",

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but also there's new skills
that sometimes we get required.

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How do you encourage members of your
team to take on jobs they weren't

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necessarily trained or equipped to do?

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Absolutely. I, you know, I
think this is the key here is,

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and I've been super privileged to work
for a few different companies that

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really valued development. And, you know,

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these opportunities to participate in
business transformation are huge from a

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development perspective. And I found
in certain circumstances, you know,

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if you come into a company that's not,

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had a lot of history in
business transformation,

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there's not a lot of people that
have that experience. And so finding,

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giving folks the opportunity to,

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to step up and along with, you know,

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it's important to give them a safety net,

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and that might be in the form
of a mentor or, you know,

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might be formal training.

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It might be a regular forum to talk
about where they need help or where

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they're hitting roadblocks.

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I think it's super critical not to
throw team members into the deep end,

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without a life preserver, so to speak,

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but these opportunities are huge from a
development opportunity and really the

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folks that have had the opportunity to
be a part of business transformation.

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And that could be, that could be as,

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as simple as implementing a
new data analytics package,

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or it could be as big as, you know,

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strategic business transformation where
we're taking the business to a new

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level, whether it be cost
transformation or growth into a new

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segment, and these types of
opportunities don't come around all that

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often and it's,

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but when you've had the opportunity
to experience it, it's just,

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it's huge. From a leadership perspective,

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I look back on my own personal
experience. And, you know, when I,

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when I was part of my first
business transformation,

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I had no experience, you
know, I came in pretty raw,

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but what I learned looking
back has really propelled,

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where I,

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I went in my career from that point
forward and it equipped me with so much

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knowledge and lessons learned
and not everything went right.

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And, you know, reflecting back on,

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on that super important from
a transformation perspective.

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But what I learned from those
opportunities was a game changer in my

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career and really helped shape
where I've been able to get to in my

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current position. So huge, huge
development opportunity, and,

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you know, not every,

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every individual is going to be is maybe
cut out for business transformation.

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It does take some pretty thick
skin, depending upon the,

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the lift, but what a
huge opportunity. And,

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if there's that ambition,

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oftentimes the other pieces are very,

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very trainable and that individual is
going to be in a very different spot at

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the end of the transformation. So, yeah.

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So I would be remiss in talking about
business transformation and not discuss

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strategic decision-making because
that's a big part of this.

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And so as we kind of
wrap up our conversation,

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what's your approach to
strategic decision-making.

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Yeah. So it's a big,

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that's a pretty big question.

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And so where I would kind of start
in terms of strategic decision-making

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is, is really properly understanding
and making sure that we,

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have a good grip on our strategy
here at the company that I'm

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currently part of. We refresh
our strategy every year,

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and it may not be a complete
revamp, but being very,

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very familiar with your strategy and,

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and really leveraging this as a
beacon in terms of decision-making

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is super important. And
that could be, you know,

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whether it's determining whether or
not we invest in a particular growth

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initiative, it starts with strategic fit.

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And we much like many other
companies, it's not rocket science.

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We do a SWOT analysis and, you know,
strength, weakness, opportunities,

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and threats, and understanding that
for your company is super important.

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And then how, how did that,

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educate or inform the strategy
that you set out is super

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important, as a guidepost for
strategic decision-making. And,

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you know, I'd say in addition to that,

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so that's really kind of the starting
point doing a really good job of

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identifying the risks and opportunities
of that particular opportunity is,

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is really important as
well. And I recommend,

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involving various, I
talked about diversity and,

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and when I talk about diversity,
I'm thinking diversity of thought,

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getting a few folks in the room that are
going to bring different perspectives

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is super important as you're insuring
the decision that you're embarking on

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and the direction that you're headed is
a good strategic fit and we've captured

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properly.

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And we're well-informed on the risks and
opportunities before heading into that

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different industries or move at a
different pace as well. So all of that,

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that I said sounds like it takes
an awful lot of time and building a

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nimbleness around this is super important
because many industries are fast-paced

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moving. And if, if we're not
able to make agile decisions,

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we could potentially miss the
boat. And, you know, that plays,

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I've seen that play heavily into,

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let's just say merger and
acquisition decisions. You know,

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you find a great gem of a,

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an opportunity likely there are five other

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organizations that have also
lasered in on that opportunity.

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So being agile and really
having a good grip on

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a strategic fit and what that
means for your organization,

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as well as being able to quickly
move through the risks and

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opportunities and, and kind of
stay quarterly holder alignment is,

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is super critical.

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It's almost like you need the right
people in the right room all the time.

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And that kind of goes back to what you
were saying about change management and

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making sure that when you're getting
to these points of these decisions,

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there's okay.

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I need to make sure I have the right
people here to have that diversity of

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thought that you were talking about.

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Cause everybody's had the same
life decisions, same work,

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just work experiences to make sure that
they can bring the right things to the

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table, not be afraid to
bring up saying, Hey, Hey,

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I went through that same thing
here, and this is my experience,

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as opposed to everybody just
kind of being yes, Yes People,

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which isn't what you
want in that room, right?

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Not at all, not at all. you know,
it's, it's we always say a good, good,

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a bit of healthy debate.

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And then walking out of the room unified
in terms of the direction that we're

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headed is, is our, our goal throughout,
you know, these big decisions.

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This has been Count Me In,

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00:19:49,290 --> 00:19:53,580
IMA's podcast providing you
with the latest perspectives
of thought leaders from

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00:19:53,581 --> 00:19:55,230
the accounting and finance profession.

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00:19:55,350 --> 00:19:58,680
If you like what you heard and you'd
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00:19:58,681 --> 00:20:00,210
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00:20:00,360 --> 00:20:04,620
visit IMA's website at www.imanet.org.