In this episode, host Tessa Norman is joined by Leigh Bates, PwC’s Global Risk AI Leader, and Lilia Christofi, PwC’s EMEA Financial Services Data, AI and Tech Leader, to explore how financial services firms and regulators should respond as AI adoption accelerates and systems become more autonomous.
Against the backdrop of the FCA-commissioned Mills Review and the Financial Services AI Adoption Plan (an independent report published by HM Treasury), our guests unpack the shift from experimentation towards AI at scale. They discuss what greater autonomy could mean for firms and consumers, where existing regulatory frameworks may come under pressure, and how firms need to evolve governance and assurance as AI moves from supporting decisions to taking actions.
Finally, our guests share practical priorities for boards, and discuss the people, technology, data and operating-model foundations that firms need to be able to turn AI pilots into trusted, scalable deployment.