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It seems like everyone in the business world these days is talking about the impact of organizational culture in ways both good and bad. But is culture more than just a buzzword that you feel like you should care about? Industry leader Claire Chandler joins us on this episode of The Friday Habit to discuss this very topic.
Show Notes
Our guest on this episode of The Friday Habit is Claire Chandler, author of “The Whirlpool Effect” and thought leader on great company culture. During Claire’s career, she has noticed that startups and small companies tend to have really good collaboration and culture, but as the companies begin to scale, they fall apart. There is a disconnect, she explains, between the people and the culture once a second generation of employees are brought on board because they do not have the context of the culture that has been laid out by the founder from the beginning.
Her biggest recommendation for leaders before and after they notice this culture disconnect is to be crystal clear about the mission of the business, employing self-awareness and authenticity as you are communicating with your employees and stakeholders. Until this clarity is achieved and communicated, it will be impossible to replicate the culture and mission for new employees and receive their buy-in to the organization. After building this foundation, it is time for the founder to approach the “Founder’s Dilemma” of being hands-on in the business while training your people and trusting them enough to delegate tasks to them with your full confidence. Claire wraps up this first part of the interview with the concept of “telling them why” when it comes to giving directives and making decisions, which will help your employees understand your reasoning and learn for next time.
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What is The Friday Habit ?
Grow your business. Lead with purpose. Love your life.
The Friday Habit gives entrepreneurs and small business owners actionable tips, inspiring interviews, and real-world strategies to help you scale smart and stay sane. Hosted by Mark Labriola II, this weekly show is your permission slip to build a business that works for you—not the other way around.