WEBVTT NOTE This file was generated by Descript 00:00:05.570 --> 00:00:08.760 Steve V2: Welcome to Keynotes, a podcast just for Casago homeowners. 00:00:09.240 --> 00:00:12.220 This is where we explore how to get the most out of your relationship with 00:00:12.220 --> 00:00:16.630 Casago, learn tips and tricks on how to make more income with your property, 00:00:17.049 --> 00:00:19.999 and learn a little bit about the short term rental industry along the way. 00:00:20.699 --> 00:00:24.330 I've been a vacation rental nerd since my 20s, and the team has finally let 00:00:24.330 --> 00:00:27.289 me have this podcast so I can share everything I've learned with you. 00:00:27.930 --> 00:00:30.070 I'm your host, Steve Schwab, and this is Keynotes. 00:00:37.630 --> 00:00:38.470 Hey, welcome to Keynotes. 00:00:38.470 --> 00:00:40.829 . I'm here with Philippe and Gerald. 00:00:41.299 --> 00:00:45.109 They're the owners of Casago in Aruba. 00:00:45.600 --> 00:00:48.500 They've been with the company now for just a little bit underneath the 00:00:48.500 --> 00:00:50.879 year and have seen growth already. 00:00:50.910 --> 00:00:53.159 They're doing a fantastic job as a local heroes 00:00:53.209 --> 00:00:56.299 . And today we're going to talk a little bit about how they see hospitality, 00:00:56.859 --> 00:00:59.089 Casago, and being owner centric. 00:00:59.089 --> 00:01:00.129 Gentlemen, welcome to the show. 00:01:00.904 --> 00:01:01.234 Thank you. 00:01:01.244 --> 00:01:02.034 Thanks for having us. 00:01:02.034 --> 00:01:02.294 Yeah. 00:01:02.294 --> 00:01:03.084 Thanks for having us. 00:01:04.104 --> 00:01:05.294 So nice to have you guys here. 00:01:05.294 --> 00:01:07.144 It's so good to meet you guys in person. 00:01:07.604 --> 00:01:13.304 We're at Casacon 2024, which is the Casagos convention here learning a lot 00:01:13.354 --> 00:01:17.424 about how to be better property managers, be better business owners, how to 00:01:17.424 --> 00:01:22.584 love on our homeowners and guests, use technology and just all the way around 00:01:22.594 --> 00:01:24.754 the, uh, more efficient at what we do. 00:01:24.804 --> 00:01:26.664 Have you guys learned anything interesting yet? 00:01:26.984 --> 00:01:30.294 Speaker 2: Oh yeah, I think we're at 25 percent of the total package that 00:01:30.294 --> 00:01:34.664 we're going to receive and while my brain is about to explode, but in a 00:01:34.664 --> 00:01:38.944 positive way, there's been so much, a lot of learning, a lot of new techniques. 00:01:38.944 --> 00:01:43.144 It's also really great to catch on with other owners and hear about 00:01:43.144 --> 00:01:45.294 their experience, learn from them. 00:01:45.654 --> 00:01:47.974 It's been rewarding already and we're not even halfway. 00:01:48.025 --> 00:01:49.664 Speaker 3: How about you, Gerald? 00:01:50.124 --> 00:01:52.894 Well, there's definitely a lot of learnings and, uh, 00:01:52.944 --> 00:01:56.164 25%, it's, uh, a lot already. 00:01:56.334 --> 00:02:00.594 And we've met a lot of nice personalities, nice people, nice homeowners that we're 00:02:00.594 --> 00:02:02.694 learning from their previous experience. 00:02:03.214 --> 00:02:04.704 Everybody loves Aruba, I can see. 00:02:04.705 --> 00:02:06.524 Yeah, 00:02:06.524 --> 00:02:08.264 Steve V2: I think everybody's trying to convince us to do, 00:02:08.464 --> 00:02:11.424 uh, Casacon 2025 in Aruba. 00:02:11.484 --> 00:02:12.644 I thought it was a deal already. 00:02:12.644 --> 00:02:13.044 Yeah. 00:02:13.754 --> 00:02:14.834 We gotta convince the rest of them. 00:02:15.014 --> 00:02:15.294 Yeah. 00:02:15.295 --> 00:02:17.464 Ha, ha, ha. 00:02:18.974 --> 00:02:21.974 So you, you both have families in Aruba and children. 00:02:21.974 --> 00:02:23.804 So tell me a little about your family, Philippe. 00:02:24.294 --> 00:02:26.954 Speaker 2: Yeah, I'm a, I'm definitely a family guy. 00:02:26.964 --> 00:02:28.374 My wife and I, we have three kids. 00:02:29.114 --> 00:02:33.024 Well, we moved to Aruba, to be honest, it's exactly 10 years ago, I think. 00:02:33.904 --> 00:02:36.814 Not on the dot, but tomorrow or the day after, it's ten years ago that we 00:02:36.814 --> 00:02:38.554 moved from the Netherlands to Aruba. 00:02:39.044 --> 00:02:40.944 And back then we were a family of four. 00:02:41.034 --> 00:02:44.774 Um, our daughter, the youngest, is born in Aruba, so she's the 00:02:44.894 --> 00:02:46.674 only real Aruban in the house. 00:02:47.264 --> 00:02:48.584 But, uh, we all feel Aruban. 00:02:49.014 --> 00:02:52.124 It's, uh, it's It's a beautiful place, and especially for us as 00:02:52.124 --> 00:02:53.574 a family, it's a perfect place. 00:02:53.604 --> 00:02:54.414 It's safe. 00:02:54.844 --> 00:02:56.314 Kids can play outside all day. 00:02:56.494 --> 00:02:57.394 There's sun. 00:02:57.404 --> 00:03:01.014 Well, if there's 365 days in the year, then it's 360 days of sun. 00:03:01.384 --> 00:03:03.164 And if not, it's 361 days of sun. 00:03:03.414 --> 00:03:04.494 It's a leap year. 00:03:05.454 --> 00:03:07.604 The island is beautiful, safe, like I said. 00:03:07.644 --> 00:03:10.284 The kids get a lot of exposure with other cultures. 00:03:10.954 --> 00:03:13.324 There's people from all over the world on the island. 00:03:13.334 --> 00:03:14.754 So, no, it's beautiful. 00:03:14.754 --> 00:03:17.374 It's a blessing to be able to raise them over there. 00:03:17.599 --> 00:03:18.469 Steve V2: Yeah, I bet. 00:03:18.469 --> 00:03:18.949 It's amazing. 00:03:18.949 --> 00:03:20.099 And they can't get very far. 00:03:20.100 --> 00:03:21.093 No, no, 00:03:21.093 --> 00:03:22.429 Speaker 2: no, no, no. 00:03:22.449 --> 00:03:25.749 Farthest you can go is about, uh, yeah, 20 miles up or down. 00:03:25.750 --> 00:03:27.054 That's 00:03:27.054 --> 00:03:28.359 Speaker 3: it. 00:03:28.359 --> 00:03:29.109 And what about you, Gerald? 00:03:29.109 --> 00:03:30.429 You have, you have children too. 00:03:30.609 --> 00:03:35.019 Yes, my wife and I, we have two boys, eight years old and three years old. 00:03:35.279 --> 00:03:35.479 So 00:03:35.489 --> 00:03:35.659 Steve V2: you 00:03:35.659 --> 00:03:36.009 Speaker 3: guys were 00:03:36.149 --> 00:03:38.759 Steve V2: both restaurateurs before this, right? 00:03:39.234 --> 00:03:39.974 Speaker 2: Yes, sir. 00:03:40.024 --> 00:03:40.744 Yeah, yeah. 00:03:40.774 --> 00:03:44.484 We've been, actually, restaurateur was my, uh, my third or fourth life, I guess. 00:03:44.874 --> 00:03:49.364 Before that, I was a banker, and I also, uh, did some governmental 00:03:49.364 --> 00:03:50.834 work, economic diplomacy. 00:03:50.964 --> 00:03:54.834 Both very boring, uh, in comparison to the restaurant, and especially 00:03:54.854 --> 00:03:58.994 the world of, uh, short term stays, which is way more exciting. 00:03:59.074 --> 00:03:59.734 So much fun. 00:04:00.054 --> 00:04:00.514 Steve V2: And how about you? 00:04:00.514 --> 00:04:02.244 You're, you're also a restauranteur, is that right? 00:04:02.254 --> 00:04:02.644 Yes, 00:04:02.644 --> 00:04:06.484 Speaker 3: uh, we currently hold the four restaurants and before that I used 00:04:06.484 --> 00:04:09.884 to work in the hotel industry, mostly in restaurants, opening restaurants. 00:04:10.264 --> 00:04:13.594 The four current restaurant that we have, it's my 13th, if not 00:04:13.884 --> 00:04:15.714 14th restaurant that I opened. 00:04:15.914 --> 00:04:16.634 from scratch. 00:04:16.694 --> 00:04:17.084 Wow. 00:04:17.334 --> 00:04:18.414 And still counting. 00:04:18.464 --> 00:04:22.094 We're hoping to open a new acquisition, hopefully before the year end, that 00:04:22.094 --> 00:04:25.154 would make it the fifth restaurant that we have under our management 00:04:25.154 --> 00:04:25.734 Steve V2: within the group. 00:04:25.734 --> 00:04:26.094 Yeah. 00:04:26.164 --> 00:04:26.304 It's amazing. 00:04:26.794 --> 00:04:27.284 Speaker 3: Yes. 00:04:27.394 --> 00:04:30.794 Steve V2: Well, it's obvious that you guys love hospitality and 00:04:30.794 --> 00:04:33.754 it's a natural fit to come right into the short term rental world. 00:04:33.914 --> 00:04:34.564 Definitely. 00:04:34.565 --> 00:04:35.344 Definitely not 00:04:35.345 --> 00:04:39.094 Speaker 3: working from the hotel industry for 16 years before I left 00:04:39.104 --> 00:04:43.394 the hotel industry again, uh, joined another company that yet still 00:04:43.424 --> 00:04:45.564 deal with the hospitality industry. 00:04:45.994 --> 00:04:47.354 It doesn't get boring. 00:04:47.484 --> 00:04:52.424 It's, uh, it's a constant learning and a consistent, uh, 00:04:52.454 --> 00:04:54.384 surprises in a positive way. 00:04:54.824 --> 00:04:55.824 It's addictive. 00:04:56.054 --> 00:04:56.804 Steve V2: Yeah, yeah. 00:04:57.144 --> 00:04:59.454 Now, you guys have seen a lot of growth already, right? 00:04:59.834 --> 00:05:01.544 Speaker 2: Yeah, yeah, we can't complain. 00:05:01.564 --> 00:05:05.414 It didn't come easy, of course, but it's rewarding, uh, when it, uh, when it works. 00:05:05.454 --> 00:05:11.544 Uh, we're at a total of 43 properties right now and, um, continuously growing. 00:05:11.734 --> 00:05:11.754 Yeah. 00:05:13.439 --> 00:05:14.319 Steve V2: That's fantastic. 00:05:14.599 --> 00:05:15.369 That's fantastic. 00:05:15.369 --> 00:05:15.709 Speaker 2: So, 00:05:16.309 --> 00:05:18.869 Steve V2: you know, as you guys are growing, what made you 00:05:18.869 --> 00:05:21.149 decide to become part of Casago? 00:05:23.549 --> 00:05:24.579 Speaker 3: That's a fun question. 00:05:24.699 --> 00:05:29.289 Uh, I would start, sorry, Phil, I would start with the process, you know, I have 00:05:29.319 --> 00:05:34.409 always been a believer, a strong believer in companies or companies that I've worked 00:05:34.499 --> 00:05:40.609 for and with that had process in place, you know, have tested the challenges and 00:05:40.619 --> 00:05:45.939 have withstand all the opportunities there is instead of starting from scratch and 00:05:46.359 --> 00:05:48.859 failing and trial and error yourself. 00:05:48.889 --> 00:05:52.469 Why not do something that, you know, Someone had experience 00:05:52.499 --> 00:05:54.949 of and that we can rely on. 00:05:55.039 --> 00:05:59.919 Um, of course the competitiveness is the top, uh, Aruba is a tough market 00:06:00.599 --> 00:06:05.569 and having to have the edge like Casa Go have someone to have 24 seven 00:06:05.589 --> 00:06:07.959 support is absolutely a quick win. 00:06:08.189 --> 00:06:09.659 Speaker 2: Yeah, yeah, definitely. 00:06:09.659 --> 00:06:14.039 And, um, if I may, uh, when we start, because Both Gerald and I, separate 00:06:14.039 --> 00:06:16.229 from each other, we had a property. 00:06:16.289 --> 00:06:19.259 I had one and Gerald had one property also that we were 00:06:19.259 --> 00:06:20.979 renting out short term rental. 00:06:21.159 --> 00:06:25.159 Very mom and pop type, uh, like, uh, the approach that we both 00:06:25.159 --> 00:06:26.779 did and both doing really good. 00:06:27.779 --> 00:06:32.534 And looking back, we always had the feeling of, yeah, there's, there's more. 00:06:33.554 --> 00:06:36.804 We should do this more professionally, but where do you start? 00:06:36.834 --> 00:06:40.754 And then that is where last year when, when Gerald suddenly came 00:06:40.754 --> 00:06:43.834 up with a, Hey, this is a, this is something that we could do. 00:06:43.834 --> 00:06:44.754 Here's a structure. 00:06:44.764 --> 00:06:46.114 Here's something we can rely on. 00:06:46.524 --> 00:06:49.714 And then it's easier also to do on behalf of others, because the 00:06:49.714 --> 00:06:50.829 one thing you don't want to do is. 00:06:51.249 --> 00:06:55.509 Uh, on board people, uh, and, and, and then fail on them or not deliver 00:06:55.509 --> 00:06:56.619 on the promise you want to make. 00:06:56.669 --> 00:06:59.979 That would be a bummer for them and then certainly for us, uh, the same. 00:06:59.979 --> 00:07:04.369 So having this structure, like Gerald was explaining that, that made the 00:07:04.369 --> 00:07:06.959 difference that made the difference that we said, okay, let's do this. 00:07:06.959 --> 00:07:10.209 And, um, yeah, we went head first and it's paying off. 00:07:10.589 --> 00:07:11.429 Steve V2: That's fantastic. 00:07:11.959 --> 00:07:18.199 You know, being able to systematize a hospitality organization like this really 00:07:18.199 --> 00:07:22.989 benefits the homeowners and making sure that you're loving on them, that your 00:07:22.989 --> 00:07:27.429 systems serve them, you know, that you're, you're finding ways to systematically 00:07:27.429 --> 00:07:30.439 transparent through technology, through people, through training. 00:07:30.939 --> 00:07:37.109 I think it's the real advantage to Kasago and helps us be very owner centric and 00:07:37.109 --> 00:07:38.839 very owner centered when it comes to. 00:07:39.389 --> 00:07:42.359 You know, loving on these homeowners and making sure that we serve them well 00:07:42.419 --> 00:07:44.029 and not, you know, failing for them. 00:07:44.279 --> 00:07:44.979 Speaker 2: Oh, definitely. 00:07:44.979 --> 00:07:49.169 I think that's one of the scares also for people buying into our market 00:07:49.199 --> 00:07:50.949 is obviously you can't be there. 00:07:51.259 --> 00:07:53.589 Some, some people are that blessed that they can actually live, come 00:07:53.589 --> 00:07:56.779 and live on the island, but most people buy and then go back home. 00:07:56.779 --> 00:08:00.289 And you want somebody that you can trust that your property is well 00:08:00.299 --> 00:08:03.389 managed, but also that they are transparent as you said, uh, towards 00:08:03.389 --> 00:08:07.419 you and everything that happens because there's things can go wrong. 00:08:07.419 --> 00:08:08.509 And then, and then. 00:08:09.134 --> 00:08:12.844 So just to name an example, you can have a leak, you can have a, uh, something 00:08:12.844 --> 00:08:17.404 that breaks, but knowing that you can trust them that to be followed up properly 00:08:17.404 --> 00:08:21.314 and, and, and, and repaired and, and that you have insight in what is being 00:08:21.314 --> 00:08:24.724 done and when it is being done, that makes a big difference because it's scary 00:08:25.044 --> 00:08:29.004 as a homeowner living in the States or in Canada or wherever in the world and 00:08:29.004 --> 00:08:32.319 yeah, Aruba is a far away place and, you know, it's What are they doing to my 00:08:32.319 --> 00:08:34.649 house and is, is it really done properly? 00:08:34.699 --> 00:08:38.169 Yeah, that's, uh, that's a big difference that we can make with Casago. 00:08:38.169 --> 00:08:38.859 It's, uh, 00:08:39.729 --> 00:08:40.249 Steve V2: yeah, yeah. 00:08:40.249 --> 00:08:43.129 Our systems, the way that we do our work orders, the transparency with 00:08:43.429 --> 00:08:46.429 photos, all of that makes such a big difference for homeowners, especially 00:08:46.429 --> 00:08:47.489 being on an island so far away. 00:08:47.489 --> 00:08:49.269 They can't just drive over and see what's going on. 00:08:49.300 --> 00:08:49.729 Oh, no. 00:08:49.769 --> 00:08:50.019 Oh, yeah. 00:08:51.344 --> 00:08:53.974 Speaker 2: If I can give an example, when we, uh, because we acquired a 00:08:54.104 --> 00:08:58.014 portfolio through another company that is now also part of Casago. 00:08:58.684 --> 00:09:02.444 And um, one of the things that we hear from other existing homeowners 00:09:02.444 --> 00:09:05.864 within that portfolio is the difference that it's, that's being made with 00:09:05.864 --> 00:09:06.974 the transparency in the system. 00:09:07.504 --> 00:09:09.044 They can see what is happening. 00:09:09.074 --> 00:09:12.344 They can book their own house whenever they need it. 00:09:12.624 --> 00:09:15.864 They can, uh, they can adjust prices. 00:09:16.619 --> 00:09:17.139 You name it. 00:09:17.299 --> 00:09:21.099 They, uh, they have full control over the property which is being 00:09:21.109 --> 00:09:23.879 managed by us and that gives them a very, very comfortable feeling. 00:09:23.879 --> 00:09:27.049 It's a, it's a big change in comparison to what they had. 00:09:27.389 --> 00:09:28.759 Not that they were unhappy. 00:09:28.759 --> 00:09:31.409 They were with that property manager for a reason. 00:09:31.409 --> 00:09:33.829 There was a lot of good stuff, but this is better. 00:09:34.579 --> 00:09:34.849 Yeah, 00:09:35.239 --> 00:09:37.909 Steve V2: it doesn't mean that last property manager was bad. 00:09:37.939 --> 00:09:42.269 It just means that they got upgraded a little bit by some really cool systems 00:09:42.269 --> 00:09:44.469 and people and policy and technology. 00:09:44.469 --> 00:09:44.919 Definitely. 00:09:45.429 --> 00:09:49.009 Something you said earlier about homeowners being far away. 00:09:49.369 --> 00:09:53.829 And at the end of the day, this is a high trust relationship we have with them. 00:09:53.829 --> 00:09:55.219 Transparency builds trust. 00:09:55.919 --> 00:09:59.249 And what a lot of people don't know, we all know internally, 00:09:59.249 --> 00:10:00.319 is we have this Orange Credo. 00:10:00.359 --> 00:10:01.859 We go through it at every single meeting. 00:10:01.859 --> 00:10:02.629 We talk about it. 00:10:02.629 --> 00:10:05.609 You know, it's a set of principles that we all agree to follow and 00:10:05.889 --> 00:10:07.699 use as decision making processes. 00:10:08.129 --> 00:10:13.249 And the very first words of that Orange Credo is, I am the owner's advocate. 00:10:13.249 --> 00:10:13.669 Speaker 3: Yep. 00:10:13.969 --> 00:10:16.129 Steve V2: I'll make all decisions based on the owner's best interest. 00:10:17.029 --> 00:10:18.949 And that is such a game changer for us. 00:10:18.949 --> 00:10:22.049 Has that been a game changer for you guys being on the ground? 00:10:22.109 --> 00:10:24.729 Have you been able to articulate that to homeowners? 00:10:25.454 --> 00:10:29.434 Speaker 3: Definitely, definitely a big game changer for us. 00:10:29.624 --> 00:10:33.684 The trust is a big, very, um, you know, the, the biggest word that we can use 00:10:33.684 --> 00:10:35.974 to, um, towards, um, to explain that. 00:10:36.734 --> 00:10:39.684 Speaker 2: It also connects with what we've done in the past. 00:10:39.754 --> 00:10:44.359 If we, uh, we, we are restaurateurs, uh, From our past 00:10:44.359 --> 00:10:45.529 experience, and we still are. 00:10:45.979 --> 00:10:49.509 And in our restaurants, one of the, the really, really important things 00:10:49.519 --> 00:10:53.789 that we, uh, we look after is that there's satisfaction in all ends. 00:10:53.799 --> 00:10:56.239 And that means that it's not only about the customer. 00:10:56.239 --> 00:10:58.209 It's certainly about the customer who comes in. 00:10:58.269 --> 00:11:00.299 It needs to be happy, it needs to be serviced. 00:11:00.629 --> 00:11:02.309 But it's also about our employees. 00:11:02.659 --> 00:11:04.879 It's about the, the, the landlord. 00:11:04.879 --> 00:11:09.199 It's about the, yeah, the total experience for everybody. 00:11:10.419 --> 00:11:11.839 That was the word I was looking for. 00:11:11.839 --> 00:11:12.779 All the stakeholders. 00:11:12.779 --> 00:11:17.669 And, and we, we live that in the restaurants and yeah, with Casago, 00:11:17.679 --> 00:11:20.804 we, uh, we relive that now in the short term mental industry. 00:11:21.254 --> 00:11:23.144 ., Steve V2: you know, I actually , own a restaurant down in Mexico. 00:11:24.054 --> 00:11:27.584 And I always think about the restaurant as front of the house and back of the house. 00:11:27.614 --> 00:11:28.184 Exactly. 00:11:28.214 --> 00:11:34.624 And the truth is, without great operations in the back of the house, there is no 00:11:34.624 --> 00:11:36.004 satisfaction in the front of the house. 00:11:36.014 --> 00:11:36.814 That's very true. 00:11:36.894 --> 00:11:37.654 That's very true. 00:11:37.764 --> 00:11:38.434 And do you see that? 00:11:38.435 --> 00:11:40.304 Do you see the similarities? 00:11:40.544 --> 00:11:41.124 For that. 00:11:41.224 --> 00:11:41.794 Oh, yes. 00:11:41.795 --> 00:11:44.274 Can you tell me about that a little bit? 00:11:44.874 --> 00:11:45.634 Speaker 2: Yeah, yeah, yeah. 00:11:45.674 --> 00:11:50.104 It's, uh, it's as simple as, uh, the, the cleaner is doing a proper job and, and, 00:11:50.104 --> 00:11:52.624 and doing it according to a set plan. 00:11:52.624 --> 00:11:58.194 I mean, if you look at, uh, what makes you happy as a client when you come into 00:11:58.194 --> 00:12:04.114 a house or a unit that you've rented, it's often the simple things, uh, cleanliness, 00:12:04.134 --> 00:12:05.624 it's, uh, that everything works. 00:12:05.654 --> 00:12:07.174 It's the atmosphere. 00:12:07.184 --> 00:12:08.404 It's things being in place. 00:12:08.414 --> 00:12:09.614 It's things being simple. 00:12:10.474 --> 00:12:14.604 It's, it's little things that make a big difference and, uh, it's not, uh, that 00:12:14.604 --> 00:12:16.644 the, the place is located at the beach. 00:12:16.684 --> 00:12:17.544 That makes it perfect. 00:12:17.574 --> 00:12:22.044 No, it's that step one, then comes step two, three, four, five, six, and, 00:12:22.054 --> 00:12:25.654 uh, that's similar in the restaurants and similar in this industry. 00:12:26.014 --> 00:12:29.104 The back of the house makes it possible that the front of the house 00:12:29.104 --> 00:12:32.124 can give that presentation and make it wow for everybody who walks in. 00:12:32.134 --> 00:12:33.984 Speaker 3: Back of the house is the analytics. 00:12:34.374 --> 00:12:39.064 The recommendations that you can give, uh, the follow up, right, making sure 00:12:39.064 --> 00:12:44.224 that they're informed of what are happening, um, in the island or whatnot. 00:12:44.284 --> 00:12:46.554 Speaker 2: And one step further, and that's the difference. 00:12:47.094 --> 00:12:48.174 Yeah, exactly. 00:12:48.174 --> 00:12:51.544 Uh, between the, the restaurants and the short term, uh, industry in 00:12:51.544 --> 00:12:55.604 a restaurant, we make a menu and we stick to that for probably 12 months. 00:12:56.474 --> 00:13:00.834 In the short term rental industry, you want to be dynamic, so you want to change 00:13:00.834 --> 00:13:03.294 prices according to the market and. 00:13:03.749 --> 00:13:07.969 That is something where the back of the house comes in, if I may. 00:13:07.979 --> 00:13:10.959 The back of the house is the one that does that revenue management 00:13:11.179 --> 00:13:14.609 and does that revenue management to make sure that for the homeowner, he 00:13:14.609 --> 00:13:18.569 gets that optimal pricing and gets that optimal return on his property. 00:13:18.569 --> 00:13:23.419 So no, the back of the house is definitely very, very important and, um, 00:13:23.420 --> 00:13:25.839 very well equipped through Casagrande. 00:13:25.989 --> 00:13:28.629 Speaker 3: We actually can reverse that because the question was, 00:13:28.639 --> 00:13:31.849 okay, how can you relate the restaurant business into Casago? 00:13:31.849 --> 00:13:36.469 It's actually the reason why, a very reason why that we believe so much and 00:13:36.469 --> 00:13:40.619 have trust with the Casago is actually for the same reason, same question and 00:13:40.619 --> 00:13:44.359 same answers, which is the structure of the back and front is covered. 00:13:44.749 --> 00:13:48.559 You have a Bible, we have the brand standards in place. 00:13:48.739 --> 00:13:51.689 Any questions asked, or will be answered. 00:13:52.249 --> 00:13:52.629 And we have 00:13:52.689 --> 00:13:53.879 Steve V2: answers to all questions. 00:13:54.159 --> 00:13:54.639 That's amazing. 00:13:54.639 --> 00:13:57.719 So, I know you guys are really passionate about, you know, taking 00:13:57.719 --> 00:14:01.509 care of homeowners and guests and your team and the community. 00:14:01.889 --> 00:14:05.549 But do you have a, Is there a story that sticks out when it comes to 00:14:05.549 --> 00:14:09.909 homeowners that really shows, you know, like how you feel about them or 00:14:09.949 --> 00:14:13.379 just a great experience that they've had that sticks out in your mind? 00:14:14.199 --> 00:14:17.659 Speaker 3: Well, we don't have much to tell because we started out with an 00:14:17.659 --> 00:14:20.819 acquisition and then we inherit like 42. 00:14:21.589 --> 00:14:23.439 We have one significant one. 00:14:23.439 --> 00:14:24.979 I don't know if I should share. 00:14:25.339 --> 00:14:25.949 Yeah, of course. 00:14:26.484 --> 00:14:29.974 We have, uh, his name is Johnny James, so he has a property in Tierra del Sol. 00:14:30.074 --> 00:14:35.564 It is an orthodox experience, if I may, because when you think about 00:14:35.574 --> 00:14:39.654 the homeowners, you think about as per immediate is how do I book 00:14:39.664 --> 00:14:44.354 your property or how can I help you improve your income, your revenue? 00:14:44.704 --> 00:14:49.244 But in this case, This person actually have had the weird contract, I should 00:14:49.244 --> 00:14:54.124 say, because he has, um, a rental purchase contract and being the 00:14:54.134 --> 00:14:58.664 background of, uh, my partner here, Philip, in debt management, uh, we said 00:14:58.724 --> 00:15:00.434 to him, okay, how can we maximize that? 00:15:00.434 --> 00:15:02.894 Because in the end of the day, how much do you pay in a month? 00:15:03.384 --> 00:15:08.224 So having, taking a look at that contract, we noticed that it's actually 00:15:08.254 --> 00:15:13.304 a very steep situation for him and it's not our responsibility to give 00:15:13.304 --> 00:15:17.609 him advice at that moment, but we Feel and think that if we help him, we could 00:15:17.679 --> 00:15:20.339 grow together with him fast forward. 00:15:20.529 --> 00:15:21.619 You can continue with 00:15:23.229 --> 00:15:23.819 Speaker 2: Fast forward. 00:15:23.879 --> 00:15:29.269 Yeah in a nutshell We did the complete analysis on his his property and helped 00:15:29.269 --> 00:15:34.664 him in converting that rent to own into a simple Straightforward mortgage 00:15:34.694 --> 00:15:39.384 and, um, lowers his costs and, uh, makes him happy end of the day, right? 00:15:39.954 --> 00:15:42.034 Speaker 3: And he's looking forward to the second property because 00:15:42.324 --> 00:15:45.924 he found out that he's got space for another property to purchase. 00:15:46.634 --> 00:15:49.184 Speaker 2: He's soon to be owner of two properties instead of one? 00:15:49.224 --> 00:15:49.764 Speaker 3: In a golf 00:15:49.764 --> 00:15:50.404 Steve V2: course property. 00:15:50.454 --> 00:15:50.714 Speaker 2: Yeah. 00:15:50.824 --> 00:15:50.994 Steve V2: It's 00:15:50.994 --> 00:15:51.524 Speaker 3: a luxury 00:15:51.524 --> 00:15:51.964 Steve V2: place. 00:15:52.004 --> 00:15:56.674 You know, I'm convinced that when we take care of homeowners, Outside 00:15:56.684 --> 00:16:01.344 of the transaction or they're loving on homeowners taking care of 00:16:01.364 --> 00:16:05.484 their best interests doing things That helped them out, even as 00:16:05.524 --> 00:16:07.704 we're not making money off of it. 00:16:08.314 --> 00:16:10.974 That's where our best relationships are built. 00:16:11.024 --> 00:16:14.074 And that's those homeowners that end up being with us for 20 years. 00:16:14.544 --> 00:16:18.104 Because we build a relationship that transcends business with them. 00:16:18.194 --> 00:16:18.634 Awesome. 00:16:18.644 --> 00:16:19.644 Speaker 3: Yes, absolutely. 00:16:19.704 --> 00:16:22.294 And it's actually, he's bringing us leads. 00:16:22.324 --> 00:16:26.914 Because his neighbor is finishing a construction of a luxury Yeah. 00:16:27.144 --> 00:16:31.704 Property and, um, he's already given them our numbers to, you know, to 00:16:31.724 --> 00:16:33.134 contact them for onboarding them. 00:16:33.634 --> 00:16:33.824 Steve V2: Yeah, great. 00:16:34.879 --> 00:16:37.729 Gentlemen, if somebody wants to get a hold of you guys to list their property 00:16:37.729 --> 00:16:41.394 with you, what's a good email or phone number that they can reach out to you 00:16:41.394 --> 00:16:41.889 Speaker 2: with? 00:16:41.889 --> 00:16:42.729 Yeah, absolutely. 00:16:42.729 --> 00:16:47.329 The email address they can reach out to is gm at kasagoaruba. 00:16:47.329 --> 00:16:47.629 com. 00:16:48.089 --> 00:16:50.569 Using that email, they'll get in touch with me, with Gerald, and 00:16:50.579 --> 00:16:55.089 with Mark Renis, who's our general manager for the, for the operations. 00:16:55.789 --> 00:16:56.449 Steve V2: That's fantastic. 00:16:56.479 --> 00:16:58.069 Guys, thanks so much for coming on. 00:16:58.129 --> 00:17:01.219 Appreciate the time with y'all and getting to know y'all. 00:17:01.669 --> 00:17:02.229 It's a pleasure. 00:17:02.229 --> 00:17:02.709 It's ours. 00:17:02.709 --> 00:17:03.769 Speaker 2: Thank you so much.