Fringe Legal Presents Bots @ Work

Work allocation runs through the core of law firms - how well it's managed will impact the retention & productivity of lawyers. Will Dougherty, Co-Founder of Capacity discusses how work allocation can be done better using technology.

Show Notes

Professional services environments are stressful. Among the myriad of items to be juggled each day, you must manage workloads, managing the capacity of employees -  what kind of work & how frequently work is allocated.  How well this aspect is managed will impact performance, productivity, DEI, and retention. 

As part of our startup series, we speak with William Dougherty, Co-Founder of Capcity, a legal tech tool that looks to improve the allocation of work.

In the episode, we'll discuss (numbers are time markers):
  • What is Capacity → 1.48
  • How is work allocated → 3.09
  • Issues with the current approach to work allocation → 4.24
  • What if nothing changes → 5.48
  • Capacity management vs. work allocation → 12.31
  • Getting buy-in to effect change → 17.02
  • The business impact of attrition → 21.46

What is Fringe Legal Presents Bots @ Work?

Bots at Work is the new season from Fringe Legal, which explores how AI is changing the way work gets done, with a focus on real-world impact over hype. It looks at how operators, builders, and leaders are using AI to reshape workflows, decision-making, and business models, especially in professional services like law. The show focuses on practical insights, emerging patterns, and honest conversations about what works, what doesn’t, and what comes next as intelligence becomes cheaper and more embedded in everyday work.