Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Brandon Ballou, Dominic Garcia, David Heine, and Nancy Sanguinetti for a wide-ranging discussion on technology and change in the automotive parts industry. The group highlights the increasing use of AI in both content creation and automotive repair, including how AI-driven tools could revolutionize parts ordering and reduce costly mistakes. They also discuss Worldpac's recent advancements, such as updates to Speed Dial 2.0 and improvements in customer experience, and touch on industry-wide challenges like part returns, supply chain complexity, and the importance of building strong relationships between shops and suppliers.

00:00 Connector Scanning Technology's Accuracy
03:27 Parts Ordering Accuracy Challenges
08:05 Beware of Sketchy Shops
12:27 Inventory Optimizing: Rotors & Returns
13:18 Efficient Routes Reduce Return Rates
18:26 World Pack's Positive Transformation
22:14 Speed Dial Website Development Update
23:22 Worldpack 2.0: User-Friendly Dashboard
27:26 "Expand Parts Suggestion Feature"
32:18 "CTR Sales Boost from OE Assurance"
33:08 "Understanding OE Labeling Advantages"
39:09 "Bridging the Gap Campaign Success"
42:31 Aging Car Fleet Challenges
46:00 Perceptions of Automotive Careers
48:12 Navigating Increasing Automotive Complexity
52:43 Parts Integration with Monique Discussion
53:13 Streamlining Auto Part Sourcing
57:22 Expert Guest Invitation

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.