1 01:00:01,250 --> 01:00:02,000 Good morning. 2 01:00:03,958 --> 01:00:06,041 And welcome to morning cereal 3 01:00:12,041 --> 01:00:13,291 Okay, good morning and 4 01:00:13,291 --> 01:00:14,250 welcome to Wednesday. 5 01:00:15,000 --> 01:00:16,083 Hey, did you know that 6 01:00:16,083 --> 01:00:17,500 Wednesday got its name 7 01:00:17,500 --> 01:00:19,333 because it was derived from the old 8 01:00:19,333 --> 01:00:21,500 English word wadnesdag 9 01:00:21,916 --> 01:00:23,333 and the middle English 10 01:00:23,333 --> 01:00:26,583 wenezdi, meaning day of woden, 11 01:00:26,916 --> 01:00:29,416 reflecting the religion practiced by the, 12 01:00:29,416 --> 01:00:31,041 you know what, it's hump 13 01:00:31,041 --> 01:00:32,291 day, welcome to Wednesday. 14 01:00:33,125 --> 01:00:34,958 It's also carpe diem day. 15 01:00:35,333 --> 01:00:36,791 That's about enjoying the moment 16 01:00:36,916 --> 01:00:38,166 without concern for the future. 17 01:00:38,375 --> 01:00:40,416 So it's probably a good thing. 18 01:00:40,458 --> 01:00:42,333 It's just carpe diem day 19 01:00:42,333 --> 01:00:44,583 and not carpe diem week 20 01:00:44,583 --> 01:00:45,958 or carpe diem month, 21 01:00:46,291 --> 01:00:47,208 because that could prove 22 01:00:47,208 --> 01:00:48,500 to be very problematic. 23 01:00:49,541 --> 01:00:51,333 Well, it's also Black Lives Matter day 24 01:00:51,625 --> 01:00:53,291 and for Pete's sake day. 25 01:00:53,958 --> 01:00:55,708 And this intro is getting long. 26 01:00:55,708 --> 01:00:56,958 For Pete's sake, let's 27 01:00:56,958 --> 01:00:57,916 get into today's quotes. 28 01:00:58,583 --> 01:01:00,208 One fun nostalgic quote, 29 01:01:00,208 --> 01:01:01,166 and then a second quote 30 01:01:01,166 --> 01:01:02,375 to tease our book review 31 01:01:02,750 --> 01:01:03,791 later in the episode. 32 01:01:04,250 --> 01:01:05,000 Hopefully one of these 33 01:01:05,000 --> 01:01:05,916 quotes will speak to you 34 01:01:05,916 --> 01:01:06,750 and jumpstart your day 35 01:01:06,750 --> 01:01:07,875 in a positive direction. 36 01:01:08,625 --> 01:01:09,875 The first quote is 37 01:01:09,875 --> 01:01:11,583 from singer Josh Groban, 38 01:01:11,833 --> 01:01:13,916 who said, quote, "Don't give up. 39 01:01:14,416 --> 01:01:15,500 It's just the weight of 40 01:01:15,500 --> 01:01:16,708 the world," end quote. 41 01:01:17,458 --> 01:01:20,000 And I sense some serious sarcasm here. 42 01:01:20,583 --> 01:01:22,583 Now my wife and I have actually seen Josh 43 01:01:22,583 --> 01:01:25,458 a few times in concert and in addition 44 01:01:25,458 --> 01:01:26,708 to being a very talented 45 01:01:26,708 --> 01:01:28,291 person, he's also hilarious. 46 01:01:28,833 --> 01:01:31,125 So this is actually a song lyric 47 01:01:31,541 --> 01:01:34,083 that speaks to loved ones helping you out 48 01:01:34,083 --> 01:01:34,791 through those hard 49 01:01:34,791 --> 01:01:36,208 times and supporting you. 50 01:01:36,208 --> 01:01:36,791 It's a great song. 51 01:01:37,666 --> 01:01:38,583 Well, today's teaser 52 01:01:38,583 --> 01:01:40,250 quote from the book review is, 53 01:01:40,500 --> 01:01:42,250 quote, "If you wanna make enemies, 54 01:01:42,583 --> 01:01:43,833 outshine your friends. 55 01:01:44,375 --> 01:01:46,083 But if you wanna make friends, 56 01:01:46,583 --> 01:01:47,250 let your friends 57 01:01:47,250 --> 01:01:48,958 outshine you," end quote. 58 01:01:49,458 --> 01:01:51,000 And as usual, we'll unpack 59 01:01:51,000 --> 01:01:52,583 that here in just a few minutes 60 01:01:52,583 --> 01:01:53,916 during the book review segment. 61 01:01:54,333 --> 01:01:56,250 But first, let's jump into our usual dose 62 01:01:56,250 --> 01:01:57,708 of fun and historic facts 63 01:01:57,708 --> 01:01:58,875 from this day in history. 64 01:01:59,833 --> 01:02:01,083 In today's news, facts and 65 01:02:01,083 --> 01:02:03,875 birthdays are for February 26th. 66 01:02:03,875 --> 01:02:06,000 And we're gonna start way back in 1815, 67 01:02:06,375 --> 01:02:09,541 when on this day is when Napoleon escaped 68 01:02:09,750 --> 01:02:12,166 from the island of Elba where he was sent 69 01:02:12,541 --> 01:02:13,916 when he was forced to abdicate 70 01:02:13,916 --> 01:02:16,000 as French emperor in the previous year. 71 01:02:16,708 --> 01:02:17,750 Well, Napoleon escaped 72 01:02:17,750 --> 01:02:19,291 from exile from the island 73 01:02:19,500 --> 01:02:20,541 and gathering support 74 01:02:20,541 --> 01:02:21,958 on his way back to Paris. 75 01:02:22,291 --> 01:02:23,250 He eventually retook 76 01:02:23,250 --> 01:02:25,041 power on his return to Paris 77 01:02:25,041 --> 01:02:26,666 on March 20th, which 78 01:02:26,666 --> 01:02:28,291 ushered in the 100-day period. 79 01:02:29,125 --> 01:02:32,416 Then in 1919, the US Congress established 80 01:02:32,791 --> 01:02:34,541 Grand Canyon National Park in 81 01:02:34,541 --> 01:02:35,583 Northwestern Arizona. 82 01:02:36,208 --> 01:02:37,041 This is a national park 83 01:02:37,041 --> 01:02:38,083 I still haven't been to. 84 01:02:38,083 --> 01:02:39,000 I gotta make it there. 85 01:02:39,666 --> 01:02:41,833 Then in 1928, American 86 01:02:41,833 --> 01:02:44,083 singer and pianist Fats Domino, 87 01:02:44,541 --> 01:02:45,958 he's a rhythm and blues standout 88 01:02:45,958 --> 01:02:46,791 who became one of the 89 01:02:46,791 --> 01:02:48,291 first rock and roll stars. 90 01:02:48,583 --> 01:02:49,083 He was born. 91 01:02:49,625 --> 01:02:52,041 Now, I remember Fats Domino basically 92 01:02:52,333 --> 01:02:53,708 for her song "Blueberry Hill" 93 01:02:54,125 --> 01:02:55,875 because it was on a tape cassette 94 01:02:55,875 --> 01:02:56,916 that we listened to on 95 01:02:56,916 --> 01:02:57,833 our family road trips. 96 01:02:59,083 --> 01:03:02,583 Then in 1929, Grand Teton National Park 97 01:03:02,583 --> 01:03:03,916 was established in Wyoming. 98 01:03:04,708 --> 01:03:06,875 And in 1950, it was expanded 99 01:03:07,125 --> 01:03:08,333 to include most of 100 01:03:08,333 --> 01:03:10,000 Jackson Hole National Monument. 101 01:03:10,500 --> 01:03:11,833 And if you're watching this on YouTube, 102 01:03:12,291 --> 01:03:14,041 that's an incredible picture right there. 103 01:03:15,041 --> 01:03:16,583 All right, Johnny Cash, he 104 01:03:16,583 --> 01:03:18,750 was born on this date in 1932. 105 01:03:19,708 --> 01:03:22,666 Then in 1935, radar, which is the radio 106 01:03:22,666 --> 01:03:23,791 detection and ranging, 107 01:03:24,500 --> 01:03:26,791 it was first demonstrated in England. 108 01:03:27,833 --> 01:03:28,625 Then we're gonna skip 109 01:03:28,625 --> 01:03:30,458 all the way up to 1974. 110 01:03:30,916 --> 01:03:32,208 That's when Nike received the 111 01:03:32,208 --> 01:03:34,708 patent for waffle-soled shoes. 112 01:03:35,208 --> 01:03:36,166 You know, that's the 113 01:03:36,166 --> 01:03:37,250 sole of the Nike shoes 114 01:03:37,250 --> 01:03:38,458 that we all know so well. 115 01:03:38,791 --> 01:03:39,708 Well, that was actually 116 01:03:39,708 --> 01:03:41,541 invented on a waffle iron. 117 01:03:41,958 --> 01:03:42,375 That's crazy. 118 01:03:43,375 --> 01:03:45,041 Then in 1991, the 119 01:03:45,041 --> 01:03:46,875 world's first web browser 120 01:03:46,875 --> 01:03:48,208 was presented to the public. 121 01:03:48,625 --> 01:03:50,541 It was called the World Wide Web, 122 01:03:50,541 --> 01:03:52,666 and then they later renamed it Nexus. 123 01:03:53,416 --> 01:03:55,208 It was developed by Tim Berners-Lee, 124 01:03:55,208 --> 01:03:55,666 who was a British computer scientist, 125 01:03:55,666 --> 01:03:58,541 best known as the 126 01:03:58,541 --> 01:04:00,208 inventor of the World Wide Web, 127 01:04:00,708 --> 01:04:03,666 forward slash HTML, forward slash HTTP. 128 01:04:05,375 --> 01:04:05,416 (chuckles) 129 01:04:05,583 --> 01:04:08,083 Then in 1993, you might 130 01:04:08,083 --> 01:04:10,250 remember seeing this on TV as well, 131 01:04:10,250 --> 01:04:11,958 the World Trade Center in New York 132 01:04:11,958 --> 01:04:14,333 was bombed in an act of terrorism. 133 01:04:15,333 --> 01:04:17,500 Then finally in 2004, 134 01:04:18,083 --> 01:04:18,916 a worker in a 135 01:04:18,916 --> 01:04:21,166 supermarket in Aspen, Colorado, 136 01:04:21,166 --> 01:04:22,375 alerted the police 137 01:04:22,375 --> 01:04:22,833 after seeing a man shopping 138 01:04:23,166 --> 01:04:26,333 with his face covered by a mask. 139 01:04:27,041 --> 01:04:29,291 Well, when police arrived on the scene, 140 01:04:29,291 --> 01:04:31,208 they identified the man as none other 141 01:04:31,208 --> 01:04:32,416 than Michael Jackson, 142 01:04:32,666 --> 01:04:33,666 who was in town on 143 01:04:33,666 --> 01:04:34,666 holiday with his children. 144 01:04:35,291 --> 01:04:36,666 And it goes back to the old saying, 145 01:04:36,875 --> 01:04:37,666 if you see Michael 146 01:04:37,666 --> 01:04:39,125 Jackson, say something. 147 01:04:39,958 --> 01:04:40,583 All right, well, happy 148 01:04:40,583 --> 01:04:42,291 birthday if today is your birthday. 149 01:04:42,875 --> 01:04:43,750 You share a birthday 150 01:04:43,750 --> 01:04:46,000 with singer Josh Groban. 151 01:04:46,000 --> 01:04:47,083 He's 44 today. 152 01:04:47,708 --> 01:04:49,750 And Neil Sean, the lead 153 01:04:49,750 --> 01:04:51,375 guitarist for the band Journey. 154 01:04:51,375 --> 01:04:51,875 He turned 71 today. 155 01:04:52,375 --> 01:04:54,750 Well, the number one movie 156 01:04:54,750 --> 01:04:56,750 on this date back in 1997 157 01:04:56,750 --> 01:04:59,458 was Absolute Power, 158 01:04:59,833 --> 01:05:00,750 produced, directed and 159 01:05:00,750 --> 01:05:02,250 starring Clint Eastwood. 160 01:05:02,791 --> 01:05:04,416 And he was a master jewel thief. 161 01:05:05,041 --> 01:05:06,750 Enough said, I'm sold on it. 162 01:05:07,375 --> 01:05:08,625 And the number one song 163 01:05:08,625 --> 01:05:10,458 on this date back in 1983 164 01:05:10,458 --> 01:05:13,541 was the Love Ballad, Baby Come to Me 165 01:05:13,541 --> 01:05:15,750 by Patti Austin and James Ingram. 166 01:05:16,458 --> 01:05:17,791 And if you're a sucker 167 01:05:17,791 --> 01:05:19,833 for 80s love songs like me, 168 01:05:20,083 --> 01:05:21,125 then you probably have this song in your collection 169 01:05:21,458 --> 01:05:24,583 when you bought the complete set 170 01:05:24,583 --> 01:05:27,250 of Reflections of Love CDs, right? 171 01:05:27,250 --> 01:05:28,083 You remember those in 172 01:05:28,083 --> 01:05:28,916 the info commercials? 173 01:05:29,583 --> 01:05:30,583 If you know, you know. 174 01:05:31,291 --> 01:05:32,625 Okay, let's move on 175 01:05:32,625 --> 01:05:33,583 to some personal growth 176 01:05:33,583 --> 01:05:34,375 in the book review 177 01:05:34,375 --> 01:05:35,583 segment of Morning Serial. 178 01:05:36,166 --> 01:05:37,375 This is where we take a few moments 179 01:05:37,375 --> 01:05:38,958 to reflect on lessons learned 180 01:05:38,958 --> 01:05:40,333 from the current book we're reading. 181 01:05:40,791 --> 01:05:41,458 And currently we're 182 01:05:41,458 --> 01:05:42,791 reading through Dale Carnegie's 183 01:05:42,791 --> 01:05:44,375 How to Win Friends and Influence People. 184 01:05:44,791 --> 01:05:45,458 It's a timeless book that is consistently 185 01:05:45,541 --> 01:05:47,958 on all the must read lists, 186 01:05:48,458 --> 01:05:49,500 and it's packed with rock 187 01:05:49,500 --> 01:05:51,000 solid advice and actions 188 01:05:51,000 --> 01:05:52,875 for us all to use and build healthy 189 01:05:52,875 --> 01:05:53,916 foundational concepts 190 01:05:53,916 --> 01:05:54,583 to live by. 191 01:05:55,833 --> 01:05:57,000 Well, yesterday we 192 01:05:57,000 --> 01:05:58,375 finished up chapter five, 193 01:05:58,625 --> 01:06:00,125 which was The Secret of Socrates. 194 01:06:00,958 --> 01:06:01,875 And that's where Carnegie 195 01:06:01,875 --> 01:06:03,875 introduced the Yes Yes technique. 196 01:06:04,500 --> 01:06:05,375 And this technique 197 01:06:05,375 --> 01:06:07,416 uses the Socratic method, 198 01:06:07,416 --> 01:06:08,750 which emphasizes finding 199 01:06:08,750 --> 01:06:10,500 things that you can agree upon 200 01:06:10,500 --> 01:06:12,791 to get the other person saying yes. 201 01:06:13,708 --> 01:06:14,916 And aiming for these yeses for the sake 202 01:06:14,958 --> 01:06:16,750 of the yeses from the other person, 203 01:06:16,750 --> 01:06:19,208 while we try to avoid having them say no. 204 01:06:20,250 --> 01:06:21,583 And Carnegie says, quote, 205 01:06:21,875 --> 01:06:23,333 "In talking with people, 206 01:06:23,333 --> 01:06:24,333 don't begin by discussing 207 01:06:24,333 --> 01:06:25,791 the things on which you differ. 208 01:06:26,250 --> 01:06:27,250 Begin by emphasizing 209 01:06:27,250 --> 01:06:28,583 and keep on emphasizing 210 01:06:29,208 --> 01:06:30,583 the things on which you agree." 211 01:06:30,875 --> 01:06:31,291 End quote. 212 01:06:32,083 --> 01:06:32,916 An old Chinese 213 01:06:32,916 --> 01:06:34,916 proverb that states, quote, 214 01:06:34,916 --> 01:06:36,875 "He who treads softly goes far." 215 01:06:37,458 --> 01:06:38,250 And chapter five was 216 01:06:38,250 --> 01:06:39,625 entitled The Secret of Socrates, 217 01:06:39,875 --> 01:06:42,375 and Carnegie's principle number five is, 218 01:06:42,583 --> 01:06:43,458 get the other person 219 01:06:43,458 --> 01:06:45,375 saying yes, yes, immediately. 220 01:06:46,666 --> 01:06:47,833 Well, today we're gonna begin 221 01:06:47,958 --> 01:06:50,125 and finish chapter six of part three. 222 01:06:50,541 --> 01:06:51,916 And chapter six is entitled, 223 01:06:51,916 --> 01:06:53,833 A Safety Valve to Handle Complaints. 224 01:06:54,541 --> 01:06:55,541 And once again, Carnegie 225 01:06:55,541 --> 01:06:57,416 dives right in saying, quote, 226 01:06:57,625 --> 01:06:59,458 "Most people trying to win others to 227 01:06:59,458 --> 01:07:00,416 their way of thinking 228 01:07:00,416 --> 01:07:02,375 do too much talking themselves. 229 01:07:02,958 --> 01:07:03,750 Let the other person 230 01:07:03,750 --> 01:07:04,958 talk themselves out." 231 01:07:05,291 --> 01:07:05,625 End quote. 232 01:07:06,166 --> 01:07:07,291 The other person may 233 01:07:07,291 --> 01:07:08,541 know a lot about the subject 234 01:07:08,541 --> 01:07:09,416 or they may just have 235 01:07:09,416 --> 01:07:10,416 a lot on their mind. 236 01:07:10,958 --> 01:07:12,375 And Carnegie suggests that 237 01:07:12,375 --> 01:07:13,708 we let them get it all out, 238 01:07:14,083 --> 01:07:16,166 even asking questions to learn more 239 01:07:16,166 --> 01:07:17,916 and to encourage them to, quote, 240 01:07:18,500 --> 01:07:20,500 express their ideas fully, end quote. 241 01:07:21,125 --> 01:07:22,458 As we learned previously, 242 01:07:22,458 --> 01:07:24,125 be careful not to interrupt or correct 243 01:07:24,250 --> 01:07:24,916 because they likely 244 01:07:24,916 --> 01:07:26,041 aren't listening anyways 245 01:07:26,333 --> 01:07:27,166 and just thinking about 246 01:07:27,166 --> 01:07:28,333 what else they have to say. 247 01:07:28,958 --> 01:07:31,208 So listen, be patient, be 248 01:07:31,208 --> 01:07:32,916 sincere, and be encouraging. 249 01:07:33,791 --> 01:07:34,791 Carnegie relates a story 250 01:07:34,791 --> 01:07:36,083 to us about a salesman. 251 01:07:36,083 --> 01:07:37,958 He's meeting with an Audible Beal 252 01:07:37,958 --> 01:07:38,958 manufacturing company, 253 01:07:39,708 --> 01:07:40,250 and they're in the 254 01:07:40,250 --> 01:07:41,791 final stages of hearing bids 255 01:07:41,916 --> 01:07:44,083 for a year's worth of upholstery. 256 01:07:44,791 --> 01:07:45,750 And the top three 257 01:07:45,750 --> 01:07:47,083 upholstery manufacturers 258 01:07:47,291 --> 01:07:48,541 were invited to the company 259 01:07:48,541 --> 01:07:50,083 to present their final plea 260 01:07:50,250 --> 01:07:51,875 to land the huge contract. 261 01:07:52,625 --> 01:07:53,875 And as the story goes, 262 01:07:53,875 --> 01:07:54,500 this particular 263 01:07:54,500 --> 01:07:56,125 salesman showed up that morning 264 01:07:56,125 --> 01:07:58,041 with a severe case of laryngitis. 265 01:07:58,416 --> 01:07:59,375 He couldn't talk at all. 266 01:08:00,041 --> 01:08:01,791 And when it was his turn to present, 267 01:08:02,000 --> 01:08:03,875 he wrote this fact on a 268 01:08:03,875 --> 01:08:04,666 piece of paper saying, 269 01:08:04,666 --> 01:08:06,916 "I can't talk. I literally can't speak." 270 01:08:07,500 --> 01:08:08,333 And instead of 271 01:08:08,333 --> 01:08:09,666 presenting the deal himself, 272 01:08:10,166 --> 01:08:12,000 the president of the car company said 273 01:08:12,125 --> 01:08:13,250 he would present it for 274 01:08:13,250 --> 01:08:14,500 him to the other executives. 275 01:08:15,375 --> 01:08:16,333 Lo and behold, the 276 01:08:16,333 --> 01:08:17,666 salesman who couldn't speak 277 01:08:17,833 --> 01:08:18,750 won the contract. 278 01:08:19,208 --> 01:08:20,541 And he said after the meeting 279 01:08:21,041 --> 01:08:21,958 that he probably would 280 01:08:21,958 --> 01:08:23,083 have lost the contract 281 01:08:23,083 --> 01:08:24,083 had he not caught 282 01:08:24,083 --> 01:08:25,416 laryngitis, saying, quote, 283 01:08:25,833 --> 01:08:27,125 "He had the wrong idea 284 01:08:27,125 --> 01:08:28,458 about the whole proposition. 285 01:08:29,416 --> 01:08:31,541 I discovered quite by accident 286 01:08:31,666 --> 01:08:33,500 how richly it sometimes pays 287 01:08:33,750 --> 01:08:34,833 to let the other person 288 01:08:34,833 --> 01:08:36,333 do the talking," end quote. 289 01:08:37,250 --> 01:08:38,958 And this also works in the home. 290 01:08:39,625 --> 01:08:41,541 Carnegie recounts a story about a mother 291 01:08:41,541 --> 01:08:43,375 who was at wit's end and 292 01:08:43,375 --> 01:08:44,750 often found herself yelling 293 01:08:45,000 --> 01:08:46,875 or arguing with her teenage daughter. 294 01:08:47,333 --> 01:08:48,333 I can't say that's ever 295 01:08:48,333 --> 01:08:49,625 the case here in my house, 296 01:08:49,625 --> 01:08:51,000 but we'll go with it this time. 297 01:08:51,750 --> 01:08:52,625 Well, one day the 298 01:08:52,625 --> 01:08:54,125 mother was just too exhausted 299 01:08:54,125 --> 01:08:55,125 to have yet another 300 01:08:55,125 --> 01:08:56,708 parenting blowout with her daughter 301 01:08:57,166 --> 01:08:59,750 and simply asked the question, why? 302 01:09:00,291 --> 01:09:01,250 And the daughter answered, 303 01:09:01,750 --> 01:09:03,083 "Do you really wanna know why?" 304 01:09:03,750 --> 01:09:04,916 And as it turns out, 305 01:09:05,041 --> 01:09:05,916 the daughter had a lot 306 01:09:05,916 --> 01:09:07,166 to say about her life 307 01:09:07,166 --> 01:09:09,541 and her feelings, but usually she 308 01:09:09,541 --> 01:09:10,250 couldn't get to that 309 01:09:10,250 --> 01:09:12,166 because her mom would interrupt her 310 01:09:12,166 --> 01:09:13,333 and was always telling her 311 01:09:13,333 --> 01:09:14,833 to do this or to do that. 312 01:09:15,625 --> 01:09:16,958 And as it turned out, the 313 01:09:16,958 --> 01:09:18,791 daughter needed a confidant 314 01:09:19,083 --> 01:09:19,916 to express her thoughts 315 01:09:19,916 --> 01:09:21,416 and her feelings and ideas 316 01:09:21,916 --> 01:09:22,958 about growing up. 317 01:09:23,583 --> 01:09:24,916 And from that time on, 318 01:09:24,916 --> 01:09:26,208 the mom allowed her daughter 319 01:09:26,208 --> 01:09:27,375 to do most of the 320 01:09:27,375 --> 01:09:29,458 talking and it made them closer 321 01:09:29,666 --> 01:09:30,208 and it ultimately 322 01:09:30,208 --> 01:09:31,708 improved the daughter's behavior. 323 01:09:32,708 --> 01:09:34,708 Well, Carnegie gives a few other examples 324 01:09:34,916 --> 01:09:36,625 where being prepared for the meetings 325 01:09:36,625 --> 01:09:38,708 and letting the other person do the 326 01:09:38,708 --> 01:09:39,791 majority of the talking 327 01:09:40,250 --> 01:09:41,416 was beneficial in 328 01:09:41,416 --> 01:09:42,958 multiple different scenarios. 329 01:09:43,750 --> 01:09:44,750 And I can tell you from 330 01:09:44,750 --> 01:09:46,041 my personal experience, 331 01:09:46,166 --> 01:09:47,708 having been a manager, 332 01:09:47,708 --> 01:09:49,000 having been a business owner 333 01:09:49,208 --> 01:09:50,583 and a client manager 334 01:09:50,583 --> 01:09:52,500 for over 25 years now, 335 01:09:52,958 --> 01:09:53,750 I can tell you that 336 01:09:53,750 --> 01:09:55,375 simply listening to people 337 01:09:55,541 --> 01:09:56,875 when they are mad or when 338 01:09:56,875 --> 01:09:58,125 they're upset or complaining, 339 01:09:58,708 --> 01:10:00,166 letting them have their say 340 01:10:00,166 --> 01:10:02,000 and being sympathetic to it, 341 01:10:02,541 --> 01:10:04,875 well, that's 90% of the battle won. 342 01:10:05,500 --> 01:10:06,666 People want to be heard. 343 01:10:06,916 --> 01:10:07,791 It makes them feel 344 01:10:07,791 --> 01:10:09,000 what's important to them 345 01:10:09,166 --> 01:10:10,166 is being recognized. 346 01:10:11,166 --> 01:10:12,458 And Carnegie closes out 347 01:10:12,458 --> 01:10:13,916 this chapter with a quote 348 01:10:13,916 --> 01:10:14,625 from a French 349 01:10:14,625 --> 01:10:16,833 philosopher, essentially who said, 350 01:10:16,833 --> 01:10:18,458 and I'm paraphrasing here, quote, 351 01:10:18,833 --> 01:10:19,708 "If you want to make 352 01:10:19,708 --> 01:10:21,916 enemies, outshine your friends, 353 01:10:22,458 --> 01:10:23,916 "but if you want to make friends, 354 01:10:24,375 --> 01:10:25,041 "let your friends 355 01:10:25,041 --> 01:10:26,708 outshine you," end quote. 356 01:10:27,791 --> 01:10:29,166 Team, we know Carnegie 357 01:10:29,166 --> 01:10:30,750 talks over and over again 358 01:10:30,958 --> 01:10:31,916 about making the other 359 01:10:31,916 --> 01:10:32,958 person feel important. 360 01:10:33,208 --> 01:10:34,750 And this is no different. 361 01:10:35,291 --> 01:10:36,375 If we are constantly 362 01:10:36,375 --> 01:10:38,625 telling others how great we are, 363 01:10:38,958 --> 01:10:40,208 nobody wants to hear that. 364 01:10:40,583 --> 01:10:42,041 They want to talk about themselves. 365 01:10:43,083 --> 01:10:45,083 And in the final story of the chapter, 366 01:10:45,333 --> 01:10:47,500 a lady who didn't win any friends at work 367 01:10:47,625 --> 01:10:48,916 because she talked too much 368 01:10:48,916 --> 01:10:49,958 about her accomplishments, 369 01:10:50,708 --> 01:10:51,916 figured out over time 370 01:10:51,916 --> 01:10:53,333 that that wasn't working 371 01:10:53,791 --> 01:10:54,541 and that she should 372 01:10:54,541 --> 01:10:56,291 listen more to her associates. 373 01:10:56,875 --> 01:10:58,625 And now she asks them, quote, 374 01:10:58,875 --> 01:11:00,875 "To share their joys with me. 375 01:11:00,875 --> 01:11:03,166 "And I only mention my achievements when 376 01:11:03,166 --> 01:11:04,375 they ask," end quote. 377 01:11:05,375 --> 01:11:06,750 Okay, we covered a full 378 01:11:06,750 --> 01:11:08,541 chapter today, chapter six, 379 01:11:08,541 --> 01:11:10,375 which was entitled, "A Safety 380 01:11:10,375 --> 01:11:12,041 Valve to Handle Complaints." 381 01:11:12,666 --> 01:11:14,875 And Carnegie's principle number six is, 382 01:11:15,250 --> 01:11:16,791 "Let the other person do a 383 01:11:16,791 --> 01:11:18,333 great deal of the talking." 384 01:11:19,291 --> 01:11:19,916 Nicely done. 385 01:11:20,458 --> 01:11:21,375 We're actually making it 386 01:11:21,375 --> 01:11:22,500 pretty far through the book, 387 01:11:22,500 --> 01:11:24,083 how to win friends and influence people. 388 01:11:24,500 --> 01:11:26,000 So tomorrow we start 389 01:11:26,000 --> 01:11:27,833 chapter seven of part three, 390 01:11:28,250 --> 01:11:29,416 and that chapter is entitled, 391 01:11:29,875 --> 01:11:32,166 "How to Get Cooperation for Pete's Sake." 392 01:11:32,541 --> 01:11:34,208 So come back for that tomorrow. 393 01:11:34,958 --> 01:11:36,000 We are nearly halfway 394 01:11:36,000 --> 01:11:36,875 through this work week. 395 01:11:37,333 --> 01:11:38,416 Get out there, meet 396 01:11:38,416 --> 01:11:39,458 those obstacles head on. 397 01:11:39,875 --> 01:11:40,750 And even if it feels 398 01:11:40,750 --> 01:11:41,708 like the weight of the world 399 01:11:41,708 --> 01:11:43,750 is on your shoulders, just keep swimming 400 01:11:44,125 --> 01:11:44,750 and you'll get there. 401 01:11:45,333 --> 01:11:45,875 Thanks for joining. 402 01:11:46,250 --> 01:11:46,875 We'll see you back here 403 01:11:46,875 --> 01:11:48,750 tomorrow and have a fantastic day. 404 01:11:51,166 --> 01:11:53,083 Don't forget to follow and subscribe to 405 01:11:53,083 --> 01:11:54,666 the Morning Serial podcast on 406 01:11:54,666 --> 01:11:56,333 the OneLife Live It channel. 407 01:11:56,875 --> 01:11:58,750 You can find more episodes and videos by 408 01:11:58,750 --> 01:11:59,541 visiting our YouTube 409 01:11:59,541 --> 01:12:01,291 channel and the website at 410 01:12:01,458 --> 01:12:04,333 seaningless and at seaningless.com, where 411 01:12:04,333 --> 01:12:06,333 you can also follow our other podcast, 412 01:12:06,666 --> 01:12:08,666 the Mr. and Mrs. English podcast and the 413 01:12:08,666 --> 01:12:09,625 Life Happens podcast. 414 01:12:10,458 --> 01:12:12,125 In these other podcasts, we'll dive 415 01:12:12,125 --> 01:12:13,583 deeper into everyday issues, 416 01:12:13,750 --> 01:12:15,041 self-improvement and well-being, 417 01:12:15,250 --> 01:12:17,041 business and finance, and we 418 01:12:17,041 --> 01:12:18,291 welcome special guests too. 419 01:12:18,625 --> 01:12:19,875 So join us. It'll be a 420 01:12:19,875 --> 01:12:20,875 good time, I promise. 421 01:12:21,625 --> 01:12:22,875 Thanks again for listening. Have a 422 01:12:22,875 --> 01:12:24,750 fantastic day and we'll see you tomorrow.