Working Smarter: Presented by Calabrio

In this episode we sit down with Brandon Caudle and Kenny Butler to discuss agent engagement strategies in the contact center.  These two gentlemen have a wealth of experience in the contact center and offer some greats insights and real-world tips on ways to engage your agents in a meaningful way in order to drive the best customer service possible.

Show Notes

In this episode we sit down with Brandon Caudle and Kenny Butler to discuss agent engagement strategies in the contact center.  These two gentlemen have a wealth of experience in the contact center and offer some greats insights and real-world tips on ways to engage your agents in a meaningful way in order to drive the best customer service possible.

What is Working Smarter: Presented by Calabrio?

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.