In this episode, Patty Hayward, VP of Strategy at Talkdesk joins to discuss her background, TalkDesk's role in healthcare , how the pandemic and the acceleration of digital transformation in healthcare has it affected the relationship between payers and their members, how technology, specifically AI, can help solidify the member experience, and what some of the specific ways that payers are improving their customer service prowess
Show Notes
Our guest: Patty Hayward, VP of Strategy at Talkdesk
In this episode, we discussed:
- Her background
- TalkDesk's role in healthcare
- How the pandemic and the acceleration of digital transformation in healthcare has it affected the relationship between payers and their members
- How technology, specifically AI, can help solidify the member experience
- What some of the specific ways that payers are improving their customer service prowess
This episode was recorded in January 2022.
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