Fighting returns fraud

Returns fraud is an often overlooked issue that causes major issues for retailers, and has slowly become a more common consumer trend over the past few years, especially when it comes to purchasing outfits to wear once before returning them.

ReBound’s own Sherlock and Watson cover off the rise of this trend since the ecommerce boom, the different types of returns fraud brands experience, and how returns data can help fight back against the fraudsters. All this and the final ‘You found WHAT in the box?’ segment of the series. Don’t miss out!

What is Returns Unboxed?

If you work in retail, you’ll understand what a challenge returns can be. Returns Unboxed by ReBound aims to help streamline what can be a logistical nightmare, while sharing our experiences of the good, bad and the downright ugly.

We’re a leading omnichannel returns specialist with over 18 years of industry experience. That’s why we know that for every headache-inducing challenge there’s an unmissable opportunity to improve customer experience, reduce costs and get ahead of the curve. We’ve created Returns Unboxed to unpack the ever-evolving landscape of returns, helping you dial-up those opportunities with practical strategies and insights.

Each episode, our host Laura will explore the topics you care about most - from peak season and sustainability, to emerging return data and insights - alongside a range of guests and experts. All this, alongside the soon to be infamous “You found WHAT in the box?” segment, revealing the strangest stories from the frontline of returns.