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Customer experience is more than technology—it’s about people.
In this episode of Symplicity Conversations, hosts Catherine Ripley and Doug Seites sit down with Erin Stewart, Senior Sales Director at Symplicity Communications, to explore how automation and empathy go hand in hand to create smarter customer experiences.
You’ll learn:
✔️ What customer experience really is (and what it isn’t)
✔️ How empathy strengthens automation and technology
✔️ Why leadership matters in building customer trust
✔️ Practical ways to design smarter systems for growth
Learn more about Symplicity Communications at thesymplepodcast.com
.
Chapters
(00:00) Welcome to Symplicity Conversations with Catherine Ripley
(00:14) Guest Intro: Erin Stewart, Senior Sales Director at Symplicity
(01:06) What Customer Experience Is (and Isn’t)
(03:21) Why Empathy + Automation Must Work Together
(07:12) Building Smarter Systems That Support People
(12:28) Leadership Lessons in Customer Connection
(18:47) Future of Customer Experience at Symplicity
(23:33) Closing Thoughts and Takeaways
In this episode of Symplicity Conversations, hosts Catherine Ripley and Doug Seites sit down with Erin Stewart, Senior Sales Director at Symplicity Communications, to explore how automation and empathy go hand in hand to create smarter customer experiences.
You’ll learn:
✔️ What customer experience really is (and what it isn’t)
✔️ How empathy strengthens automation and technology
✔️ Why leadership matters in building customer trust
✔️ Practical ways to design smarter systems for growth
Learn more about Symplicity Communications at thesymplepodcast.com
.
Chapters
(00:00) Welcome to Symplicity Conversations with Catherine Ripley
(00:14) Guest Intro: Erin Stewart, Senior Sales Director at Symplicity
(01:06) What Customer Experience Is (and Isn’t)
(03:21) Why Empathy + Automation Must Work Together
(07:12) Building Smarter Systems That Support People
(12:28) Leadership Lessons in Customer Connection
(18:47) Future of Customer Experience at Symplicity
(23:33) Closing Thoughts and Takeaways
Creators and Guests
Host
Catherine Ripley
Catherine Ripley founded Symplicity Communications in 2007 to help people avoid misleading sales practices during telecom purchases. By bringing respect, clarity and flexibility to the process, Symplicity Communications helps clients find peace of mind in a complex market. Her Midwestern values drive how she does business and selects the team that makes Symplicity special. Catherine possesses a great love for this industry and serves as a board member for Inforum Michigan’s TechnologyNEXT program for women in technology.
What is Symplicity Conversations?
Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.