“One of the other franchisees was amazing. He went through and introduced me to contacts in my territory that he’d been working with. Once you own a territory, it's your territory.
He was really selfless. Everybody in the Donut Envy family has been incredibly selfless. We have a WhatsApp chat with all of the North DFW owners, and then we have a WhatsApp chat with all the Texas owners. We have a family page on Facebook with all owners. They call it a family. A lot of times people use that as a buzzword. The franchisor always calls it a family and it is 100%. They put their money where their mouth is. You feel really part of the family. Everybody is just as helpful as possible.”
When you join a younger brand, you may be one of only a few franchisees in a large area. You're allowed to serve customers outside of your purchased territory until a new franchisee buys that territory. Typically, you must turn those customers over to the new franchisee once they join. Not only did Shane receive the customers, but his neighboring franchisee also took the time to make warm introductions for a smooth transition and a positive customer experience.
In franchising, there's a common phrase: "You're in business for yourself, not by yourself." This is what we mean by that quote. You're not alone—you have a network of people to lean on, many of whom have been doing this longer and are happy to help. Everything each franchisee does reflects on the entire brand. Doing things the right way with a good attitude ensures a great experience for all.
We cover many current and relevant topics. A few include:
◈Having an open mind when joining our process
◈Being in business for yourself, not by yourself
◈Some of the key factors in thriving as a franchise owner