Think Fast Talk Smart: Communication Techniques

Decision-making, conflict negotiation, and the psychology of disagreement.

Show Notes

Disagreement and conflict may look the same on the surface, but the two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them. 
In this episode of Think Fast Talk Smart, Minson and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.

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Chapters:

(00:00:00) Introduction
Matt introduces guest Julia Minson, who is an expert in decision-making, conflict negotiation, and the psychology of disagreement.
(00:00:54) Journey into Conflict and Disagreement Research
Julia gives insight into her background and what led her to research disagreement and conflict.
(00:01:55) Distinguishing Between Disagreement and Conflict
The difference between disagreement and conflict, and why understanding this distinction is crucial for effective communication.
(00:04:12) Strategies for Disagreeing Better
Practical advice on how to disagree constructively without escalating to conflict, focusing on expressing and acting with curiosity.
(00:07:05) Demonstrating Curiosity and Conversational Receptiveness
Tactics for showing curiosity and conversational receptiveness, including using the HEAR acronym to maintain constructive dialogues.
(00:14:38) Managing Conflict
Managing and navigating conflict, emphasizing emotional readiness and the importance of choosing battles wisely.
(00:18:25) The Final Three Questions
Julia shares personal experiences with conflict and disagreement, a communicator she admires, and her recipe for successful communication.
(00:22:48) Conclusion


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Creators & Guests

Host
Matt Abrahams
Lecturer Stanford University Graduate School of Business | Think Fast Talk Smart podcast host

What is Think Fast Talk Smart: Communication Techniques?

One of the most essential ingredients to success in business and life is effective communication.
Join Matt Abrahams, best-selling author and Strategic Communication lecturer at Stanford Graduate School of Business, as he interviews experts to provide actionable insights that help you communicate with clarity, confidence, and impact. From handling impromptu questions to crafting compelling messages, Matt explores practical strategies for real-world communication challenges.

Whether you’re navigating a high-stakes presentation, perfecting your email tone, or speaking off the cuff, Think Fast, Talk Smart equips you with the tools, techniques, and best practices to express yourself effectively in any situation. Enhance your communication skills to elevate your career and build stronger professional relationships.

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