S1 - Retaining agility and flexibility in people, operations and technology through the ever changing retail cycles

Show Notes

Retail doesn’t stand still, and in this episode the panel discusses the continuous changes and the increasing pace of change. The discussion covers how the pandemic altered things again, as did/does Brexit.

Flexibility and agility are required through daily trading and the year’s peaks and troughs along with scalability for future growth. A big ask for an industry that not that long ago was used to moving pallets rather than individual products.

Discussion points in the podcast

How do you plan for peak trading?

How do you build agility and flexibility into what appear to be rigid warehouse operations?

What lessons can be learnt from the agility of grocery retailers in 2020?

Behind the microphones

Ricky Wilson, VP Global eCommerce & Digital Operations at Pandora: https://www.linkedin.com/in/rickydwilson/ 

Steven Irwin, Director at Wolverine Worldwide: https://www.linkedin.com/in/irwinsteven/ 

Sham Aziz, Head of Customer Service at Selfridges: https://www.linkedin.com/in/shamasaziz/

David Morin, Head of Retail & Client Strategy, Narvar: https://www.linkedin.com/in/davidmorinsf/

Katie Searles, Editor of DeliveryX: https://www.linkedin.com/in/katie-searles-522451132/ 

Ian Jindal, CEO RetailX: https://www.linkedin.com/in/ianjindal/ 

 

Creators & Guests

Host

Katie Searles

Katie is the Editor of DeliveryX.net, an analyst for RetailX on Operations and supply chain, and the author of research reports.

What is DeliveryX?

How do retailers make more products ’buyable’? Increase the rate of purchase? Improve the delivery and post-purchase experience? All while increasing sustainability, managing costs and maintaining competitiveness? This series looks at the options to excel at each stage of the value chain - moving us ’beyond the buy button’.