Why MSPs shouldn't solve people problem using technology

The guest on this episode of SuperPod is Todd Kane. He has been in the industry for over a decade. He is a tribe elder in The Tech Tribe. Most importantly he is the host of the Evolved podcast and the president of Evolved Management Consulting.

In this episode, he talks about how the pandemic has changed the course of the MSP landscape, why MSPs are a resilient community but resistant to adopting new tech, and his thoughts on automation and AI.

Show Notes

Topics discussed in this episode:

• Visibility doesn't translate to productivity. It's not necessary to be physically present in the office; it is a bit of an "artifact". 02:30
• Traditional infrastructure is irrelevant in the new normal and this is an opportunity for MSPs to play the extended IT. 09:50
• Collaboration will be central to how organizations and MSPs operate. 12:00
• The necessity of switching from a reactive model to a proactive model. 13:44
• MSPs who have been prepared for such uncertainties have been able to thrive. 16:29
• Mitigating cyber and phishing attacks, and protecting users are crucial for MSPs to provide as a service. 18:22
• What's wrong with solving people's problems using technology. 20:06

Credits:

The team that made this episode possible:

• Praveen Ramesh, who leads product marketing and growth
• Monica Maria, who leads the content marketing and editorial efforts
• Karthikeyan Ganesh, who designs everything you see on our website
• Kanagaraj Subramaniam, who built everything on this podcast page

What is SuperPod — The no-filter MSP show?

SuperPod — The no-filter MSP show is an all-tactical podcast where we get behind the scenes, talk to MSP owners (and experts), and get to know what they are doing to evolve their business.

Presented by SuperOps.ai.