WEBVTT 00:00:00.355 --> 00:00:03.315 Matt Abrahams: Meaning matters, especially in high pressure negotiations 00:00:03.415 --> 00:00:07.835 or crisis situations, and we can all actively work to make sure our 00:00:07.835 --> 00:00:10.155 messages aren't lost in translation. 00:00:12.250 --> 00:00:15.590 My name is Matt Abrahams and I teach strategic communication at 00:00:15.830 --> 00:00:17.430 Stanford Graduate School of Business. 00:00:17.820 --> 00:00:20.950 Welcome to Think Fast Talk Smart, the podcast. 00:00:21.970 --> 00:00:25.990 As part of our four-part miniseries on spontaneous speaking, we introduced you 00:00:25.990 --> 00:00:30.830 to a number of coaches whose jobs require successful in the moment communication. 00:00:31.570 --> 00:00:35.230 So many of our listeners found value in our coach's advice that we wanted 00:00:35.230 --> 00:00:38.830 to provide you with an opportunity to hear our complete interviews. 00:00:39.200 --> 00:00:42.495 So today, I'm excited for you to learn from Giampaolo Bianchi. 00:00:43.135 --> 00:00:46.905 Giampaolo is a simultaneous interpreter who does work for the United Nations 00:00:47.285 --> 00:00:48.865 and the World Health Organization. 00:00:49.285 --> 00:00:52.385 His main areas of focus are on international diplomacy and 00:00:52.425 --> 00:00:55.705 politics, human rights, global health and foreign policy. 00:00:56.315 --> 00:01:00.515 Let's jump right in and learn from Giampaolo. 00:01:01.575 --> 00:01:02.635 Giampaolo, welcome. 00:01:02.955 --> 00:01:04.915 I look forward to our conversation. 00:01:05.245 --> 00:01:06.115 Giampaolo Bianchi: Thank you for having me. 00:01:06.115 --> 00:01:06.715 It's a pleasure. 00:01:07.195 --> 00:01:07.395 Matt Abrahams: Excellent. 00:01:07.395 --> 00:01:08.075 Shall we get started? 00:01:08.605 --> 00:01:08.955 Giampaolo Bianchi: Let's. 00:01:09.375 --> 00:01:12.195 Matt Abrahams: So for over ten years, you've been a high stakes 00:01:12.515 --> 00:01:15.675 language interpreter for the UN and other governmental organizations. 00:01:16.225 --> 00:01:20.035 What languages do you speak and what trainings and experiences 00:01:20.335 --> 00:01:21.675 led you to do this kind of work? 00:01:22.225 --> 00:01:24.315 Giampaolo Bianchi: Here in, in Geneva, I mainly work with 00:01:24.345 --> 00:01:25.675 English, Spanish, and French. 00:01:26.595 --> 00:01:31.015 As for my, my training, well, I started out ten years ago at the University 00:01:31.015 --> 00:01:35.455 of Hawaii, and then eventually I obtained a master's degree in conference 00:01:35.455 --> 00:01:38.054 interpreting at the University of Geneva here in Switzerland. 00:01:39.010 --> 00:01:40.790 Matt Abrahams: I'm impressed that you went to school in Hawaii. 00:01:41.030 --> 00:01:41.910 I think that sounds awesome. 00:01:42.250 --> 00:01:46.610 Uh, so is a lot of the training just doing translation in real time? 00:01:46.610 --> 00:01:48.910 Is it like somebody drilling you and making sure everything 00:01:48.910 --> 00:01:49.670 you said is accurate? 00:01:49.890 --> 00:01:50.750 Giampaolo Bianchi: Uh, more or less. 00:01:50.890 --> 00:01:51.110 Yes. 00:01:51.530 --> 00:01:55.990 Uh, you start with simple speeches and you work on those and then you gradually 00:01:56.755 --> 00:02:00.565 work your way up and do things that are more difficult, until by the end 00:02:00.705 --> 00:02:04.604 of your training you are, you know, working for a half hour at a time and 00:02:04.604 --> 00:02:05.965 interpreting very difficult speeches. 00:02:06.384 --> 00:02:06.604 Matt Abrahams: Wow. 00:02:06.604 --> 00:02:07.164 That's amazing. 00:02:07.455 --> 00:02:09.044 Could, could I put you on the spot? 00:02:09.625 --> 00:02:10.764 I'm gonna ask you a question. 00:02:10.894 --> 00:02:14.204 Would you mind translating the question that I ask and then 00:02:14.204 --> 00:02:15.405 answer it back in English? 00:02:15.405 --> 00:02:16.165 Would that be okay? 00:02:16.315 --> 00:02:16.605 Giampaolo Bianchi: Sure. 00:02:17.055 --> 00:02:20.395 Matt Abrahams: You've translated in really high pressure situations with 00:02:20.405 --> 00:02:22.555 super important conversations happening. 00:02:22.975 --> 00:02:27.355 How do you stay calm and collected while also thinking on your 00:02:27.355 --> 00:02:28.755 feet during these tense moments? 00:02:30.285 --> 00:02:33.515 Giampaolo Bianchi: Usted ha interpretado en situaciones donde hay mucha 00:02:33.835 --> 00:02:37.915 presión y en donde se están celebrando conversaciones muy importantes. 00:02:38.725 --> 00:02:40.515 Cómo mantiene usted la calma? 00:02:47.540 --> 00:02:51.359 That's basically my, my interpretation of the, of the question. 00:02:51.820 --> 00:02:57.160 And as for the answer, well, there are a lot of sort of smaller actions 00:02:57.190 --> 00:02:58.720 that you can take to help you focus. 00:02:59.220 --> 00:03:03.360 For example, just your posture, the way that you hold 00:03:03.600 --> 00:03:04.440 yourself while you're working. 00:03:04.580 --> 00:03:08.600 You know, you're sitting in the booth and you have both feet planted on the ground. 00:03:08.700 --> 00:03:10.400 You have, you know, you keep your back straight. 00:03:11.100 --> 00:03:14.360 Try to anchor yourself to the ground, and that helps. 00:03:15.080 --> 00:03:16.760 Remembering to breathe is also very important. 00:03:17.495 --> 00:03:22.115 And on a mental level, zero-in on the present moment. 00:03:22.375 --> 00:03:25.915 You know, just focus on what you're doing at that exact moment. 00:03:26.685 --> 00:03:29.415 Don't dwell on anything else. 00:03:30.335 --> 00:03:33.775 Matt Abrahams: I want to just point out for our audience who can't see 00:03:33.775 --> 00:03:35.895 you, but I can, two things happened. 00:03:35.924 --> 00:03:39.775 When I asked you to translate, you actually did go into 00:03:39.775 --> 00:03:41.154 that position naturally. 00:03:41.154 --> 00:03:43.335 It's not that you were slouching or leaning, but all of a sudden 00:03:43.375 --> 00:03:44.415 I saw you become more formal. 00:03:44.954 --> 00:03:47.575 And I definitely saw you take a a breath. 00:03:48.255 --> 00:03:51.335 I wanna ask you a question that came from what you said in Spanish. 00:03:52.295 --> 00:03:56.595 You were clearly not just repeating my words, but you were inflecting 00:03:56.595 --> 00:04:02.395 those words to convey some of the same emotion that I was trying to convey. 00:04:03.345 --> 00:04:06.995 Talk to me about the role of conveying emotion. 00:04:08.105 --> 00:04:08.395 Giampaolo Bianchi: Sure. 00:04:08.465 --> 00:04:12.915 Well, in our profession, we often say that we don't translate words. 00:04:13.015 --> 00:04:14.195 We translate ideas. 00:04:14.575 --> 00:04:17.834 The idea is to try and embody the person that you're interpreting. 00:04:17.975 --> 00:04:23.270 You try and sort of get into their head, figure out what it is that they're 00:04:23.270 --> 00:04:24.590 saying and why they're saying it. 00:04:24.650 --> 00:04:25.150 And yes. 00:04:25.270 --> 00:04:29.390 You'll follow the tone or the, the inflection, uh, without exaggerating, 00:04:29.390 --> 00:04:32.830 you know, you don't want to, you don't want to become a caricature of the 00:04:32.830 --> 00:04:34.630 person that's speaking originally. 00:04:34.770 --> 00:04:36.790 You, you're almost playing a role in a sense. 00:04:37.770 --> 00:04:39.950 Matt Abrahams: Oh, that's really interesting, that's fascinating. 00:04:40.219 --> 00:04:44.070 It's scary that you're trying to inhabit, you know what I'm trying to say because 00:04:44.170 --> 00:04:45.550 I'm not even sure what I'm trying to say. 00:04:46.220 --> 00:04:49.800 How, you know, I can imagine in these intense conversations people 00:04:49.860 --> 00:04:51.560 go on for a long period of time. 00:04:52.220 --> 00:04:56.640 How are you remembering everything they're saying as they're saying it? 00:04:56.740 --> 00:04:58.040 Is there some way you do that? 00:04:58.550 --> 00:05:01.040 Giampaolo Bianchi: Well, it, it depends on the mode of interpreting. 00:05:01.040 --> 00:05:05.090 There is simultaneous interpreting and consecutive interpreting. 00:05:05.460 --> 00:05:09.994 A consecutive is just when a person speaks a phrase in one language, then 00:05:10.015 --> 00:05:14.515 you repeat it in the other language, and we do take notes when that happens. 00:05:14.815 --> 00:05:20.414 We have developed a system of notes to help you kickstart your memory 00:05:20.995 --> 00:05:24.495 and to sort of guide you along the speech as you're interpreting. 00:05:25.315 --> 00:05:30.734 And as for simultaneous interpreting, well, you are going to have to concentrate 00:05:31.085 --> 00:05:33.910 very hard for a sustained period of time. 00:05:34.010 --> 00:05:35.510 So it can, it's very taxing. 00:05:36.000 --> 00:05:38.710 Matt Abrahams: Would you mind sharing, like one thing you do to try to 00:05:39.150 --> 00:05:40.550 maximize your cognitive bandwidth? 00:05:40.870 --> 00:05:44.150 I know that when I'm really trying to concentrate and remember a question 00:05:44.510 --> 00:05:47.990 somebody asks or something, I might look down and away because looking at 00:05:47.990 --> 00:05:49.950 people's faces gets distracting to me. 00:05:50.290 --> 00:05:53.310 Giampaolo Bianchi: Um, sometimes I do something similar, you know, sometimes 00:05:53.460 --> 00:05:58.284 when I'm, I really need to concentrate, I'll close my eyes and put my, my head 00:05:58.284 --> 00:05:59.885 in my hands and try and focus that way. 00:06:00.275 --> 00:06:04.485 Sometimes, on the other hand, I do actually have to look at the person. 00:06:05.025 --> 00:06:08.734 Because there are lots of, uh, nonverbal cues that can help me. 00:06:08.905 --> 00:06:11.234 You know, body language and, and so on. 00:06:11.584 --> 00:06:15.924 But I would say like, the number one thing that I do to avoid cognitive 00:06:16.245 --> 00:06:17.765 overload is just preparation. 00:06:18.875 --> 00:06:19.164 Matt Abrahams: Okay. 00:06:19.164 --> 00:06:21.685 So tell me about that and what, what's that preparation look like? 00:06:21.914 --> 00:06:24.685 Giampaolo Bianchi: When a conference interpreter works at a meeting, they 00:06:24.875 --> 00:06:28.789 have to know almost everything about the meeting before it even begins. 00:06:29.169 --> 00:06:33.989 So if I'm interpreting a conference, I will look up the organization that 00:06:33.989 --> 00:06:37.909 I'm working in, you know, figuring out who's the director, general, who's the 00:06:37.909 --> 00:06:41.109 deputy director general, um, what's the structure of the organization? 00:06:41.109 --> 00:06:41.830 What do they do? 00:06:42.250 --> 00:06:43.109 Why do they do it? 00:06:43.800 --> 00:06:46.180 And then I'll look up the specific meeting. 00:06:46.440 --> 00:06:48.860 Why are they meeting, what are they there to discuss? 00:06:49.450 --> 00:06:52.390 What do you think is going to be said at the meeting? 00:06:52.800 --> 00:06:57.140 Given the delegates that are there, you know, sometimes you might even go 00:06:57.140 --> 00:07:00.980 so far as to look up the delegates, uh, online and see if they're already 00:07:01.900 --> 00:07:05.020 recorded, speeches of them so that you can listen to them and sort of prepare, 00:07:05.560 --> 00:07:08.500 uh, by getting used to their accent. 00:07:08.760 --> 00:07:13.344 You can also, we'll look up the, the jargon that's used in the organization. 00:07:13.405 --> 00:07:17.104 Are there any important acronyms or any technical terms that 00:07:17.104 --> 00:07:17.905 you really need to know? 00:07:17.905 --> 00:07:23.625 Because if you prepare that information beforehand, and if you really study it 00:07:23.625 --> 00:07:28.705 and learn it by heart, you can almost automate the process of thinking about 00:07:28.705 --> 00:07:32.744 those things so that you can then dedicate your mental resources to something else. 00:07:33.174 --> 00:07:36.825 Because if you spend, you know, every second that you spend thinking about, 00:07:36.844 --> 00:07:37.905 oh, what does that acronym mean? 00:07:38.735 --> 00:07:42.555 Is a second that you're not spending on understanding what, what is 00:07:42.555 --> 00:07:43.715 being said and interpreting it. 00:07:44.135 --> 00:07:45.075 Matt Abrahams: That's phenomenal. 00:07:45.495 --> 00:07:50.755 So it is in that in depth preparation that you are freeing up your 00:07:50.755 --> 00:07:52.355 cognitive bandwidth in the moment. 00:07:52.655 --> 00:07:56.875 One of the things that you mentioned that I think is so important is many of us 00:07:56.895 --> 00:08:02.690 are in interactions with people who don't necessarily speak the language we speak as 00:08:02.690 --> 00:08:04.609 their native tongue, so they have accents. 00:08:04.989 --> 00:08:09.210 And I love this notion of actually trying to see if you can hear the person speaking 00:08:09.460 --> 00:08:13.650 prior to ever being in the moment with them, so you can train your brain to 00:08:13.650 --> 00:08:15.010 be prepared for what they're saying. 00:08:15.150 --> 00:08:16.049 That's really important. 00:08:16.130 --> 00:08:17.330 I really appreciate you sharing. 00:08:18.200 --> 00:08:22.260 I'd like to go to the moment before you start, 'cause I can imagine 00:08:22.330 --> 00:08:24.460 there's some anxiety, some excitement. 00:08:25.130 --> 00:08:29.620 What do you do to prepare yourself that helps you get ready to get started? 00:08:30.010 --> 00:08:32.380 Giampaolo Bianchi: Well, one of the things that I, that every good 00:08:32.380 --> 00:08:37.925 interpreter does is they usually arrive at the venue at least half an hour 00:08:37.945 --> 00:08:39.085 before the beginning of the meeting. 00:08:39.185 --> 00:08:44.045 You want to be there as early as possible so that you can iron out any 00:08:44.045 --> 00:08:47.645 technical issues that might pop up, talk to the technicians and perhaps 00:08:47.645 --> 00:08:50.765 even the delegates, and try and get information from them that way. 00:08:51.815 --> 00:08:54.435 Matt Abrahams: It sounds to me like it's almost a ritual and that 00:08:54.435 --> 00:08:58.475 ritual might actually also help you calm down and get prepared. 00:08:58.945 --> 00:09:00.395 Giampaolo Bianchi: Yeah, it is kind of like that. 00:09:00.455 --> 00:09:00.675 Yes. 00:09:01.265 --> 00:09:01.835 Matt Abrahams: It's interesting. 00:09:01.835 --> 00:09:04.995 So I've interviewed actors and actresses and a lot of what you're describing 00:09:04.995 --> 00:09:06.355 sounds similar to what they do. 00:09:07.035 --> 00:09:11.155 I am sure, you're human, that you have made mistakes or you've been 00:09:11.155 --> 00:09:12.755 less accurate than you intended. 00:09:13.535 --> 00:09:15.675 How do you recover in those moments? 00:09:17.025 --> 00:09:20.000 Giampaolo Bianchi: Well, the first thing that you have to do, if you're 00:09:20.000 --> 00:09:23.319 able to correct it immediately, then you can just correct it immediately. 00:09:23.890 --> 00:09:27.880 Above all, you just need to keep calm, sort of keep it in the back 00:09:27.880 --> 00:09:31.480 of your head and try and go back to it when, whenever you can. 00:09:32.970 --> 00:09:33.170 Matt Abrahams: Excellent. 00:09:33.170 --> 00:09:35.970 Well, yeah, and I think that's true for any of us when we make a mistake. 00:09:35.990 --> 00:09:37.970 You have to make an in the moment choice. 00:09:38.230 --> 00:09:41.010 Can I correct it now or do I have to come back to it later? 00:09:41.310 --> 00:09:44.650 Or maybe it's not significant enough to even matter. 00:09:45.470 --> 00:09:49.689 I'm curious, at the completion of a translation, do you ever talk to 00:09:49.689 --> 00:09:51.530 the people for whom you translated? 00:09:51.590 --> 00:09:52.970 Do they ever give you feedback? 00:09:52.970 --> 00:09:55.449 Do they ever say, hey, thank you, or, that was helpful? 00:09:55.800 --> 00:09:57.995 Or is that something that's, you just don't do? 00:09:57.995 --> 00:09:59.675 That's not allowed or expected? 00:10:00.055 --> 00:10:02.875 Giampaolo Bianchi: Um, it's not something I do very often to be honest. 00:10:03.335 --> 00:10:07.955 Uh, we interpreters tend to be more behind the scenes people. 00:10:07.955 --> 00:10:11.275 You know, we go into the booth in the back of the room and then we do our job. 00:10:11.975 --> 00:10:15.735 Matt Abrahams: Do you find, do you find it hard to turn off this 00:10:15.735 --> 00:10:18.935 way of communicating when you're just in everyday communication? 00:10:19.395 --> 00:10:22.815 You know, as somebody who teaches communication, I have had to learn over 00:10:22.845 --> 00:10:27.775 time to just turn off my brain and not be analyzing the things that I get paid 00:10:27.775 --> 00:10:29.335 to analyze, you know, the things I teach. 00:10:29.875 --> 00:10:35.135 Do you find yourself in like everyday interaction switching languages or 00:10:35.415 --> 00:10:38.694 noticing things that get distracting from the moment of being real 00:10:38.694 --> 00:10:41.655 can, really present and connected with the people you're talking to? 00:10:42.125 --> 00:10:43.655 Giampaolo Bianchi: Yeah, it does happen a lot. 00:10:44.135 --> 00:10:49.045 I mean, I tend to use a lot of interpreter speak even when I'm not interpreting. 00:10:49.265 --> 00:10:52.844 And sometimes I need to stop myself and say, you're not, 00:10:53.025 --> 00:10:54.324 you're not interpreting anything. 00:10:54.464 --> 00:10:57.045 You are just having a normal conversation. 00:10:57.045 --> 00:10:57.685 Matt Abrahams: Conversation. 00:10:58.185 --> 00:11:02.045 Giampaolo Bianchi: And it also happens that you'll be interpreting, 00:11:02.045 --> 00:11:06.844 sometimes I'm interpreting for so long that I'll find myself interpreting 00:11:06.844 --> 00:11:08.685 everything else in my head. 00:11:09.260 --> 00:11:12.240 So, you know, I'll be watching a TV show and interpreting it in my head. 00:11:12.710 --> 00:11:13.000 Matt Abrahams: Sure. 00:11:13.000 --> 00:11:14.800 Giampaolo, this has been fantastic. 00:11:14.900 --> 00:11:18.720 Before we end, I'd like to ask you three questions that I'm asking everyone in our 00:11:18.720 --> 00:11:21.080 miniseries on spontaneous communication. 00:11:21.080 --> 00:11:21.760 Are you up for that? 00:11:21.990 --> 00:11:22.280 Giampaolo Bianchi: Sure. 00:11:22.580 --> 00:11:23.720 Matt Abrahams: So this will fascinate me. 00:11:23.780 --> 00:11:26.800 Who is a communicator that you admire and why? 00:11:27.840 --> 00:11:34.819 Giampaolo Bianchi: I really admire Carl Sagan because he is so good at taking 00:11:34.969 --> 00:11:42.260 very complex ideas and explaining them in a way that is very easy to understand. 00:11:42.969 --> 00:11:48.500 He's just an expert at teaching you very complex ideas and doing so in a way that 00:11:48.500 --> 00:11:51.260 is very natural and almost spontaneous. 00:11:52.180 --> 00:11:54.280 And I think that's very admirable. 00:11:55.140 --> 00:11:55.680 Matt Abrahams: You're right. 00:11:55.760 --> 00:11:58.319 I mean, he was very good at doing that, and I'm not surprised that 00:11:58.560 --> 00:12:02.160 somebody who does what you do would admire somebody who, in a similar vein, 00:12:02.160 --> 00:12:06.439 translated very technical scientific information for those of us who 00:12:06.439 --> 00:12:08.040 are less technical and scientific. 00:12:09.085 --> 00:12:09.685 Question number two. 00:12:09.995 --> 00:12:15.125 Well, those listening likely won't need to speak in the situations you do, what 00:12:15.125 --> 00:12:19.565 advice would you give for them to be better spontaneous speakers in the moment? 00:12:20.475 --> 00:12:22.005 Giampaolo Bianchi: Analyze what people are saying. 00:12:22.355 --> 00:12:25.765 What is the idea that they're trying to communicate and how 00:12:25.905 --> 00:12:27.085 are they communicating it? 00:12:27.665 --> 00:12:29.885 Why are they using certain words and not others? 00:12:29.945 --> 00:12:33.285 Or why are they avoiding the use of certain words? 00:12:33.545 --> 00:12:37.485 And really try and analyze what people are saying and how and why. 00:12:38.104 --> 00:12:41.925 And that'll help you when you have to, you know, do it, do it yourself. 00:12:43.035 --> 00:12:43.324 Matt Abrahams: Yeah. 00:12:43.344 --> 00:12:49.685 So to be a really detailed observer of the communication, not just 00:12:49.685 --> 00:12:53.365 what's being said, but how and why in the language, to help yourself. 00:12:53.705 --> 00:12:57.585 But also I think as you shared, you get deeper understanding. 00:12:58.675 --> 00:12:59.745 Final question. 00:12:59.855 --> 00:13:01.485 Uh, I'd like you to give me some homework. 00:13:02.235 --> 00:13:07.085 What is one communication thing that I could do in my life that 00:13:07.665 --> 00:13:11.620 simulates something you do regularly, what advice would you give me so 00:13:11.620 --> 00:13:13.219 that I could do that thing well? 00:13:13.569 --> 00:13:16.140 Giampaolo Bianchi: Well, I guess this goes back to what we were 00:13:16.140 --> 00:13:17.620 saying earlier about preparation. 00:13:18.040 --> 00:13:21.260 The language that we speak is our primary tool when we're interpreting, 00:13:21.839 --> 00:13:27.620 and you should learn to use that tool as efficiently as possible. 00:13:27.920 --> 00:13:33.060 And one of the ways to do that is to practice different ways of saying things. 00:13:33.775 --> 00:13:37.435 For example, there's an exercise that interpreters do when they're preparing. 00:13:37.705 --> 00:13:42.875 They'll take a concept and they'll think of as many different ways of 00:13:42.875 --> 00:13:45.075 saying the same concept as they can. 00:13:45.814 --> 00:13:51.075 So for example, how many different ways do you know of saying, go up? 00:13:51.905 --> 00:13:54.314 Something can go up, but it can also grow. 00:13:54.775 --> 00:13:59.235 It can escalate, it can hike, it can balloon, it can skyrocket. 00:13:59.855 --> 00:14:02.155 Uh, and then the opposite, you know, for things that are going down. 00:14:02.575 --> 00:14:09.265 They can descend, they can plummet, they can bottom out, and really practice 00:14:09.265 --> 00:14:10.865 those things over and over and over. 00:14:11.405 --> 00:14:14.705 And then try to use them in your everyday language instead of, 00:14:15.215 --> 00:14:20.105 instead of saying the same thing more than once, just use a synonym. 00:14:20.655 --> 00:14:23.345 Matt Abrahams: Well, thank you for elevating our game 00:14:23.735 --> 00:14:26.465 without lowering our abilities. 00:14:27.055 --> 00:14:30.814 That was really helpful and I'm going to practice that. 00:14:30.974 --> 00:14:32.255 I think that's a wonderful tool. 00:14:32.645 --> 00:14:36.015 Well, Giampaolo, this has been incredibly educational. 00:14:36.625 --> 00:14:40.814 Thank you for sharing what you do on a daily basis and translating that 00:14:40.834 --> 00:14:42.375 so the rest of us can understand. 00:14:42.734 --> 00:14:43.854 I really appreciate your time. 00:14:43.854 --> 00:14:44.694 Thank you so much. 00:14:45.580 --> 00:14:46.310 Giampaolo Bianchi: Well, thank you. 00:14:46.940 --> 00:14:48.900 Muchas gracias, Merci beaucoup. 00:14:52.800 --> 00:14:55.230 Matt Abrahams: Thank you so much for joining us for another episode of 00:14:55.230 --> 00:14:57.230 Think Fast Talk Smart, the podcast. 00:14:58.050 --> 00:15:01.030 To learn more from our spontaneous speaking coaches, listen to 00:15:01.030 --> 00:15:08.530 our four-part miniseries, episodes 197, 198, 199, and 203. 00:15:09.090 --> 00:15:13.240 You can also go to fastersmarter.io/spontaneous. 00:15:14.320 --> 00:15:16.750 This episode was produced by Katherine Reed, Michael 00:15:16.750 --> 00:15:19.210 Riley, and me, Matt Abrahams. 00:15:19.590 --> 00:15:21.090 Our music is from Floyd Wonder. 00:15:21.520 --> 00:15:23.370 With thanks to Podium Podcast Company. 00:15:23.830 --> 00:15:27.050 Please find us on YouTube and wherever you get your podcasts. 00:15:27.350 --> 00:15:29.090 Be sure to subscribe and rate us. 00:15:29.560 --> 00:15:34.690 Also follow us on LinkedIn and Instagram and check out fastersmarter.io for 00:15:34.690 --> 00:15:38.690 deep dive videos, English language learning content, and our newsletter. 00:15:39.070 --> 00:15:42.290 Please consider our premium offering for extended Deep Thinks episodes, 00:15:43.170 --> 00:15:48.360 Ask Matt Anythings and much more at fastersmarter.io/premium.