Changing The Industry Podcast

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In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.

00:00 Top Tier Service Advisor Insights
08:01 Importance of Parts Deposit
14:25 "Communication Challenges with Autism"
20:58 Service Advisor Training Incident
25:58 Messy Hotel Stay After Bar Visit
32:35 "New CSR Training in NJ"
38:33 "Shopware Inspection with 5 Cs"
39:57 "Manual Workflow Explanation"
45:15 Cost Breakdown of Diagnostic Tests
50:37 Grocery Shopping Routine
55:48 Spring Car Care Clinic Recap
01:01:58 Faulty Inspection Uncovered

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.