How to Handle Bad Yelp Reviews Like a Pro!

Struggling with bad reviews? Don’t panic! We’ll guide you on how to professionally respond to unhappy clients, turn negative experiences into learning opportunities, and protect your lash business reputation.

👉 Whether you’re a lash artist, salon owner, or beauty business entrepreneur, this episode is packed with must-know strategies to help you thrive in the industry.

🔔 Don’t forget to like, comment, and subscribe for more lash business tips!

💡 Topics Covered:

✔️ How to professionally respond to negative reviews

✔️ Turning 1-star reviews into loyal clients

✔️ The do’s & don’ts of handling customer complaints

✔️ Building a strong online reputation for your lash business

00:33 Introduction to Not Just Lashes 

00:47 Handling Reviews and Miscommunications 

04:08 Importance of Communication with Clients 

10:19 Review Analysis and Owner Responses 

24:08 Customer Confrontation Escalates 

24:57 Handling Negative Reviews Professionally 

26:48 Effective Communication with Clients 

29:42 Personal Experiences with Client Issues 

31:39 Learning from Negative Feedback 

33:53 Dealing with Difficult Clients 

41:41 Preventative Measures for Client Satisfaction 

📌 Let’s connect! Drop a comment below: What’s the worst review your salon has ever received? How did you handle it? 👇

✨ Follow us for more lash biz tips:

📸 Instagram: Notjustlashespodcast

🎤 Listen on Spotify/Apple Podcasts: Not Just Lashes: The Good, Bad, and Ugly

🔥 #LashBusiness #LashSalon #BeautyBusiness #LashArtist #LashExtensions #SalonMarketing #YelpReviews #ClientRetention #LashBoss #EntrepreneurLife #SmallBusinessTips #LashTech #BusinessGrowth

What is Not Just Lashes: The Good, Bad, and Ugly?

Welcome to "Not Just Lashes: The Good, Bad, and Ugly," your go-to podcast for everything and anything in the lash industry! Hosted by Shannique and Dixie, they both operate one of the top rated beauty salons in Los Angeles, Glam Spa. Join us as we delve deep into the ever-evolving lash universe, from the latest trends in lash extensions to indispensable tips for lash technicians.

Whether you're a seasoned lash artist, a budding technician, or simply a lash enthusiast, this podcast is tailored just for you. Each episode is packed with valuable insights and knowledge, featuring interviews with industry experts, deep dives into lash products and techniques, and honest discussions about the challenges and triumphs in the lash business.

"Not Just Lashes" is more than just a podcast; it's a platform for professionals and enthusiasts alike to share experiences, expertise, and advice. Our goal? To inform, educate, and inspire our listeners, helping you navigate the complexities of the lash industry with confidence and creativity.

Stay tuned for episodes that promise to enlighten, entertain, and elevate your lash game. "Not Just Lashes: The Good, Bad, and Ugly" is coming soon to illuminate the beauty world, one lash at a time. Subscribe now and be part of our lash-loving community. Let's embark on this thrilling journey together, because in the world of lashes, there's always more to explore! 💗