Adam’s wife and personal accountability partner Kelly Contos shares her secret for successful communication in all areas of life and business: Set clear expectations. Strong leaders provide clarity and direction when they define their expectations and revisit them consistently.
Show Notes
The majority of challenges business owners face can be boiled down to a lack of communication surrounding expectations. One way to troubleshoot issues in business and personal relationships is by setting the stage with clear expectations for time commitments, scenarios, outcomes and goals. By providing clarity through helpful boundaries, business leaders can give their employees and customers more confidence and direction when it comes to production, collaboration, and the overall success of a project.
Expectations prevent surprises. They make potentially difficult conversations easier because there are previous, foundational conversations to which people can refer. If people are given clear expectations from the beginning, they are less likely to feel defensive when it comes time to evaluate efficiency and productivity. Setting expectations for customers also gives them a sense of your own expertise, which in turn relays trust through transparency. This communication tool applies not only in business, but also in personal relationships and parenting. It’s important to set clear expectations, communicate often, and revisit those expectations again and again. Practicing this process for success eliminates many miscommunication issues so that time and energy can be spent elsewhere in more productive ways.
Main Topics
- Setting the expectations to prevent confusion, lack of direction, and miscommunication (02:00)
- How setting the expectations helps us have potentially hard conversations (06:43)
- Establishing yourself as the expert (11:15)
- Appropriate expectations support long term goals (13:00)
- Kelly’s experience training for a fitness competition with a coach who helped her manage her expectations (15:20)
- A consistent communication regimen provides accountability (18:20)
- Apply the strategy to parenting (21:30)
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