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Summary:
On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenance and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully led his team through periods of uncertainty and developed a winning culture in the process. In this episode, Shawn and Jim discuss the trend of quiet quitting, how the economy impacts employee retention, and strategies leaders can employ to discourage employees from leaving.
Thanks for tuning in!
Show Notes:
(0:40) Introduction to Jim
(2:27) Defining Quiet Quitting
(5:57) The Effects of a Gig Economy
(7:48) Impacts of Quiet Quitting
(9:49) Individuals Most Likely to Quit Quietly
(11:41) Leadership's Influence on Quiet Quitting
(18:44) Signs of Quiet Quitting
(23:56) How to Combat Quiet Quitting
(29:07) Closing Thoughts
Quotes:
“Entry level [employees] working from home is an error. In my opinion, that’s a mistake we have to correct in the corporate world. We have to make it more inviting and give these individuals a voice because that’s what they’re trying to do. They’re trying to establish a voice that says, ‘Hear me now.’” - Jim Robinson, (3:44)
“I’m suggesting that we have to evolve in how we manage people. A person that’s quiet quitting isn’t quiet about anything. They’re being extremely vocal, and we have to pay attention to what that truly means. They’re speaking loud, just not to us.” - Jim Robinson, (8:17)
“It goes back to they’re trying to find a voice and for whatever reason, they feel as though in hurting somebody else they will get a voice. So we have to make sure we have a dialogue to help them find a way to win. Quitting is not a win. It’s a complete disservice to themselves.” - Jim Robinson, (19:23)
“There’s no privilege in being a leader. The quiet quitter thinks there’s a privilege being the one with all the responsibilities, but it’s heavy. There’s a lot of leaders that are treading lightly on thin ice, but true leaders rock the boat, make a difference, and change some lives.” - Jim Robinson, (25:33)
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.