In the past couple of episodes, we’ve looked at practical ways to put yourself in your client's shoes, and to adopt a client-centered mindset. This episode, we’re looking at how to put client-centered ideas into practice at your firm, and to help us, four legal experts shared their knowledge around implementing techniques that improve the experience for clients and members of the firm.
Show Notes
In the past couple of episodes, we’ve looked at practical ways to put yourself in your client's shoes, and to adopt a client-centered mindset. This episode, we’re looking at how to put client-centered ideas into practice at your firm, and to help us, four legal experts shared their knowledge around implementing techniques that improve the experience for clients and members of the firm.
Specific topics highlighted in this episode include:
- Why it’s important to put client-centered practices in place at your firm
- How to build your practice around the client experience
- How to try new techniques, evaluate them, and make adjustments over time
- The value of getting feedback from clients, and using it to improve your practice
This episode features Mitch Kowalski, Shreya Ley, Elise Buie, and Fernando del Canto. Listen now to hear their valuable perspectives.
Our Guests:
Mitch Kowalski
Mitch Kowalski is a lawyer, writer, keynote speaker, legal operations consultant, and author of the critically-acclaimed books
The Great Legal Reformation and
Avoiding Extinction: Reimagining Legal Services for the 21st Century. A College of Law Practice Management Fellow and a Fastcase 50 Innovator Award honoree, Mitch has general counsel, international law firm partner, and Board of Directors experience. As a legal consultant, he helps teams and law firms to deliver value and perform at higher levels. Mitch speaks on legal service innovation at conferences around the world and writes for a variety of publications about the challenges of legal operations. You can follow him on Twitter at
@MEKowalski
Shreya LeyShreya Ley is a Lawyer-Human with LayRoots. While on a surfing trip in Westport, WA, she and her partner in life and business chose to open a practice focusing on estate planning and asset protection. They have a special interest in how small business owners can protect their personal assets, continue to provide for their families in case of an emergency, and protect their intellectual property. A graduate of the University of Texas at Austin, Shreya received her J.D. at Tulane University Law School in 2010. You can follow Shreya on Twitter at
@layyourroots
Elise BuieElise Buie is Founder of Elise Buie Family Law Group, a family lawyer, and a Guardian ad Litem based in the Seattle area. Elise is an active member of the Washington Bar and many other bars and legal organizations. She provides her time and services through the Moderate Means program of the Washington State Bar Association, and she completed the ABA Family Law Trial Advocacy Institute sponsored by the National Institute for Trial Advocacy in Boulder, Colorado. Elise and her firm focus on advocating for children’s best interest in high-conflict divorce and dependency matters. You can follow her on Twitter at
@elisebuie
León Fernando del CantoLeón Fernando Del Canto leads Del Canto Chambers’ International Tax & Legal team. In 2006 he became the first Spanish citizen to hold a double qualification as a barrister in England and Spanish Abogado and he joined The Honourable Society of Lincoln’s Inn in London. He is a member of the Worshipful Association of Tax Advisers in the City of London, and a liveryman of the City of London. Fernando has represented clients in Madrid, New York, London, Doha, and Hong Kong. He advocates for private clients and their families as well as for companies with international operations. You can follow Fernando on Twitter at
@LeonFDelCanto
What is Matters: A podcast from Clio?
In the practice of law, small changes can have a big impact. In ‘Matters’, each episode focuses on one discipline, learning, or lesson for law firms looking to break free of the status quo and transform the practice of law, for good. With actionable advice from practicing attorneys, law firm leaders, and subject matter experts from the worlds of law and business, Matters helps lawyers and legal professionals alike put new strategies and tactics into place that will dramatically impact their law firms.
Matters is a monthly podcast presented by Clio, the world’s leading cloud-based legal technology provider.