All Things Considered CX with Bob Azman

Tabitha Dunn currently serves as Head of Global Customer Experience for Hitachi. In this role she is driving a best-in-class class, customer-centric transformation that will improve the customer and employee experience while creating efficiencies, increasing revenue and business scalability. Previously, she served as Chief Customer Officer of Ericsson and has previously built five global, B2B customer experience programs focused on delivering value and positive impact for customers, employees, and the business. With 20+ years of experience as a leader in the CX field, Tabitha also serves on the Board of Directors for the Customer Experience Professionals Association as Vice-Chair in 2022 and is the incoming Board Chair for 2023. She is also a Certified Customer Experience Professional (CCXP).

Show Notes

Tabitha Dunn currently serves as Head of Global Customer Experience for Hitachi. In this role she is driving a best-in-class class, customer-centric transformation that will improve the customer and employee experience while creating efficiencies, increasing revenue and business scalability. Previously, she served as Chief Customer Officer of Ericsson and has previously built five global, B2B customer experience programs focused on delivering value and positive impact for customers, employees, and the business. With 20+ years of experience as a leader in the CX field, Tabitha also serves on the Board of Directors for the Customer Experience Professionals Association as Vice-Chair in 2022 and is the incoming Board Chair for 2023. She is also a Certified Customer Experience Professional (CCXP).

What is All Things Considered CX with Bob Azman?

All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests across a wide spectrum of experience and industry knowledge coupled with provocative questions and actions you can utilize in your organization. Join us for All things considered, CX, and expect the unexpected.