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On the first episode of NTP’s Tech Exec podcast series, James MacDonald sits down with Andrew Cresp to talk about his journey through financial services technology leadership, from early days in the insurance industry, moving through major roles in banking, before landing as CIO at NGM Group. Having grown up in country South Australia, Andrew reveals his passion for making regional businesses world-class.
The conversation explores Andrew’s philosophy that technology strategy cannot exist independently, only business strategy enabled by technology, and the current implementations he’s seeing of AI in contact centres where systems provide real-time prompts to agents while automatically summarising calls. You don’t want to miss hearing Andrew’s approach to tackling the hardest projects others avoid, building resilience through marathon-like persistence, and finding mentors across all organisational levels. Tune in to gain practical advice on building a career in tech and hear about the importance of aligned teams for business success.
Creators and Guests
What is NTP Podcast?
Welcome to the NTP Podcast. Each episode highlights the incredible work of talented tech professionals in Australia. We chat with people who are at the top of their game to learn all about their craft—why they’re passionate about their work and what resources help power their success. By delving into their experiences, we gain insights into the constantly evolving tech scene, explore how it has changed, and see where it may be headed.