From Complexity to Clarity: Modernizing Digital Library Subscriptions

In this episode of Innovate and Elevate, host Domonique Ward sits down with Erika Bukva, Fiscal Manager at Prince William Public Libraries, to discuss how the county reimagined its digital subscription renewal process. Together with the Transformation Management Office, Erika and her team tackled inefficiencies, brought diverse stakeholders to the table, and built a more sustainable system to keep valuable resources—like e-magazines, newspapers, and online learning tools—accessible to residents without interruption.

What is Innovate and Elevate - a TMO podcast?

Welcome to Innovate & Elevate: A TMO Podcast—your inside look at how Prince William County is evolving to better serve its residents and business owners. Each episode, we break down the cutting-edge programs, process improvements and forward-thinking initiatives shaping the county’s future. You'll hear expert-driven insights and real stories of transformation—because innovation isn’t just an idea; it’s happening right here, right now.