Shaping the Future by Regent Street

The evolution of our retail experience has been largely shaped by the introduction of technology as retailers have adopted the ease and accessibility that this has brought to the industry. So, what does the future have in store? Kick-starting this debut season, Elizabeth Day tackles this very question with Caroline Baldwin, Editor at Essential Retail, and Millie Lloyd, customer experience manager at Regent Street's L’Occitane. With customer experience leading the way, we cover everything from the real pronunciation of L’Occitane to sustainability, tech, virtual reality and much, much more.

Show Notes

The evolution of our retail experience has been largely shaped by the introduction of technology as retailers have adopted the ease and accessibility that this has brought to the industry. So, what does the future have in store? Kick-starting this debut season, Elizabeth Day tackles this very question with Caroline Baldwin, Editor at Essential Retail, and Millie Lloyd, customer experience manager at Regent Street's L’Occitane. With customer experience leading the way, we cover everything from the real pronunciation of L’Occitane to sustainability, tech, virtual reality and much, much more.

What is Shaping the Future by Regent Street?

Launched to celebrate Regent Street’s 200th anniversary year, Shaping The Future is a cultural podcast brought to you directly from this iconic London street that has hosted and helped shaped so many of the cultural milestones over the years. Host Elizabeth Day will take you on a journey across fashion, wellness, art and design, sustainability and more, speaking to experts who are helping to mould the future of these cultural forces today.