The Power of Data: Enabling the Resilient Enterprise in Financial Services

Data-driven actionable insights help firms target stages of the customer journey to provide personalized products and services that add value for customers while increasing CX and loyalty. In this episode, we talk to Ramana Bhandaru, head of Insights & Data at Capgemini Financial Services, on how COVID-19 is presenting financial services firms with challenges but also opportunities to leverage data and accelerate digital transformation to enable a resilient enterprise.

What is Insurance Insights?

Emerging risks. Evolving customer expectations. Cutting-edge technology. The insurance industry is awash with change, and becoming future-ready requires striking a balance. And what are the best ways to find the balance? Insurance Insights, a podcast from Capgemini Financial Services, takes a look through the lens of leading industry experts. In every episode, we will explore how the insurance industry can navigate its way forward and in turn, transform challenges into opportunities.