The Real Tale

In this episode we talk "all things" relating to payment as part of the eCommerce Customer Journey. In my experience the payment process is not well understood and is often underestimated in relation to the success of a website.

I am joined by Fran Ereira, Country Manager for Klarna. Fran has always impressed me with her industry knowledge and boundless energy and enthusiasm. So when it came to discussing “payments” this was a great opportunity for me to tap into a heap of experience that she possesses in this sector.

Show Notes

In this episode we talk "all things" relating to payment as part of the eCommerce Customer Journey.  In my experience the payment process is not well understood and is often underestimated in relation to the success of a website. 

I am joined by Fran Ereira, Country Manager for Klarna.  Fran has always impressed me with her industry knowledge and boundless energy and enthusiasm.  So when it came to discussing “payments” this was a great opportunity for me to tap into a heap of experience that she possesses in this sector.

About Paul Downs, your host:
Paul is an experienced retail technology expert with over 25 years experience that spans working both in-house and consulting to a range of international retailers.
  • 25 years experience in eCommerce and IT
  • Business Transformation expertise
  • Runs own Retail Consulting business 
  • International career spanning large UK and AU retailers
  • NRMA, Diageo, General Pants, Lorna Jane, Camilla, Pillow Talk, Dusk, Rebel Sport, BCF, Super Cheap Auto, Oroton, MJ Bale, SHEIKE, Matt Blatt

What is The Real Tale?

Welcome to The Real Tale!
We are on a mission to improve the online retail customer experience. The Real Tale is a mystery shopping report for online retailers that measures the experience across 200 metric points from page speed, through to packaging, the delivery experience and the returns process.
In the podcast we chat to industry subject matter experts to discuss and get down to the nitty gritty of what makes a successful online customer experience.
If you are interested in learning more about The Real Tale customer experience report just go to https://www.itworks.company/the-real-tale and there you can find more information and some examples of the report.

About Paul Downs, your host:
Paul is an experienced retail technology expert with over 25 years experience that spans working both in-house and consulting to a range of international retailers.
Managing Director, it works

25 years experience in eCommerce and IT
Business Transformation expertise
Runs own Retail Consulting business
International career spanning large UK and AU retailers
NRMA, Diageo, General Pants, Lorna Jane, Camilla, Pillow Talk, Dusk, Rebel Sport, BCF, Super Cheap Auto, Oroton, MJ Bale, SHEIKE, Matt Blatt