5THWAVE - The Business of Coffee and Hospitality

On the podcast this week we're opening the door to the culinary world to find out how successful restaurant operators deliver consistent and high-quality customer service experiences for their guests.

We first speak with Alex Susskind, Professor of Food and Beverage Management at Cornell University’s Nolan School to understand the conceptual framework behind creating exceptional customer service.

We also speak with two standout restaurant operators, Laura Harper-Hinton, CEO and Co-Founder, Caravan, and Cameron Maher, Group Front of House Manager, Trader House Group, to see how these strategies work in practice and explore the policies and processes that blend technology with people management systems.

Credits music: 'Bad Girl' by Satin Beige in collaboration with The Coffee Music Project and SEB Collective

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What is 5THWAVE - The Business of Coffee and Hospitality?

A forward-thinking interview series examining the business of progressive coffee culture.

The 5THWAVE Podcast is hosted by Jeffrey Young, Editor-in-Chief of 5THWAVE magazine and Founder of Allegra Group.

Each episode features inspiring stories, business lessons, and thought leadership from the entrepreneurs and industry experts blazing trails to success across the world of coffee.

The podcast will delve into the detail of achieving operational excellence, get to grips with green coffee sourcing and seek out the very best of global coffee culture. We’ll also examine the future of e-commerce and coffee at home, the changing face of cafés and coffee shops, and how to hone winning HR strategies – plus much more.

Tune into the 5THWAVE Playlist on Spotify to listen to all the credits music featured the show: https://open.spotify.com/playlist/45goieo3qIN1xT9hSGnWeI

Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVEPodcast